Top Operations & Support Jobs in Jacksonville, FL

Lead sa.global’s North American country operations, translating global strategy into local execution. Own shared P&L performance, revenue growth, delivery quality, client outcomes, regulatory compliance, workforce planning, and cross-functional alignment. Champion AI-enabled offerings and ways of working, represent the company with clients and partners, and serve as the senior in-country leader connecting global functions with local commercial and operational realities.

The Follow Up Specialist role is responsible for conducting follow-up activities and supporting ongoing customer or business communications. The limited job description does not provide additional details about specific duties, qualifications, tools, or work environment.

Own and prioritize a customer support queue, diagnose configuration, API, integration, logging, and data-mapping issues, and resolve incidents within SLAs. Serve as a dedicated contact for accounts, provide Tier 2 and 3 partner support, manage compliance operations involving I-9 and E-Verify, and support customer implementations. Build AI agents, automations, knowledge articles, and runbooks to improve support efficiency and prevent recurring issues.

Maintains accurate applicant records, monitors candidate progress through the recruiting workflow, identifies stalled applications, follows up with recruiters, reports data issues, and prepares daily and weekly recruiting reports. The role requires CRM or applicant tracking system experience, spreadsheet skills, strong attention to detail, clear communication, reliable internet, and availability during US Central business hours.

Leads strategic analysis, scenario modeling, annual planning, forecasting, performance management, and executive reporting across Proofpoint’s Customer Office. Builds financial and operational models, evaluates investments and programs, develops KPIs and dashboards, ensures data governance, and supports Board-level decisions. Partners with Finance, Sales Operations, Business Intelligence, and Customer Office leaders across Customer Success, Renewals, Support, and Services.

Provides technical support for dental-office software and computer technology. Diagnoses and resolves customer issues through phone, email, chat, and live-line channels; documents contacts and resolutions in CRM; manages escalations; performs data analysis, editing, and conversions; follows HIPAA guidelines; contributes to knowledge-base documentation, product feedback, training, and proactive customer outreach.

Reviews learner and instructor reports about live CompTIA certification products, verifies whether issues are genuine defects or misunderstandings, resolves or escalates tickets within three days, documents evidence-based findings, flags lab and courseware defects for engineering, and identifies recurring issues for earlier support handling.

Brightside Health invites prospective candidates to introduce themselves for future opportunities across clinical, engineering, analytics, operations, communications, member support, and other functions. The company provides virtual mental healthcare using proprietary AI, technology, precision psychiatry, evidence-based care, and a clinician network. Candidates can submit a two-minute introduction and may be contacted when a suitable role becomes available.

Own revenue operations strategy and planning by building scalable models connecting revenue targets, headcount, capacity, productivity, quotas, and performance. Partner with Finance, Recruiting, Sales, and Data teams to validate assumptions, develop hiring and investment plans, monitor plan-versus-actual results, and improve forecasting and reporting workflows. Use AI and analytical tools to structure complex problems, generate insights, and provide clear recommendations to leadership.

Own and resolve high-sentiment customer escalations involving solar system performance, regulatory complaints, legal claims, and financial disputes. Troubleshoot inverters and monitoring portals, coordinate field-service dispatches, document risks, and ensure verified system recovery. Coach peers, improve processes, and collaborate with Operations, Legal, Product, and Client Success teams.