Top Operations & Support Jobs in Jacksonville, FL

Supports onboarding and contracting for new insurance agents by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, providing status updates, and processing system integration forms. Also provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. Requires customer service or office administration experience, strong communication, accurate data entry, Microsoft 365 proficiency, organization, discretion, and compliance awareness.

Perform 1LOD transactional and supplier oversight testing, build and expand test scripts, analyze multi-source data, document findings, communicate risk implications, mentor and train analysts, and partner with stakeholders to ensure corrective actions and regulatory alignment.

Provide back-to-back phone support for DISH TV customers, handling billing, programming, technical troubleshooting, product promotion, and service questions. Representatives resolve customer issues for English- and Spanish-speaking consumers while remaining engaged throughout scheduled shifts. The full-time remote role includes paid training, company-provided equipment, and benefits. Employees must maintain a dedicated workspace, reliable wired internet, and availability for evening, weekend, or holiday shifts.

Ensure mortgage loans are ready to fund by verifying documentation, clearing conditions, calculating disbursements, authorizing fund releases, performing quality checks, and coordinating with underwriters, loan officers, and closing partners to enable timely, accurate closings.

Own end-to-end business systems analysis for Salesforce CPQ, Revenue Cloud, and the Quote-to-Cash ecosystem. Gather requirements, define processes, conduct fit-gap analysis, design scalable solutions, plan and execute testing, document workflows, train users, and provide post-launch support. Analyze data, assess downstream impacts, facilitate Agile ceremonies, and use AI tools and Salesforce AI capabilities to accelerate delivery and improve seller and partner experiences.

Provides high-level executive support to the SVP of Revenue Operations, including complex calendar management, domestic and international travel coordination, expense management, briefing preparation, meeting support, stakeholder communication, action-item follow-through, onboarding, and process improvement. The role requires exceptional discretion, organization, judgment, communication, and adaptability while supporting a distributed executive leadership environment.

Chief of Staff to the Enterprise GM, responsible for developing multi-year strategies, aligning executives and functions, improving operating models and governance, and leading complex organizational transformation. The role provides executive counsel, synthesizes cross-functional insights, guides resource allocation, strengthens collaboration, and addresses systemic organizational challenges. Success requires strategic thinking, operational excellence, organizational design expertise, executive presence, and experience driving results in B2B, preferably SaaS, revenue organizations.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.

Leads operational readiness for absence, leave, disability, and paid family leave programs. Manages teams, advises senior leaders, oversees compliance and quality, and drives migrations, system implementations, process changes, training, stakeholder engagement, testing, risk mitigation, and post-launch performance. Provides subject matter expertise on FMLA, ADA, state leave laws, PFML, disability programs, and ERISA while developing workforce capabilities and continuous improvement strategies.

Own Core IT business operations, including SaaS budgets, licensing, vendor management, hardware procurement, inventory, logistics, and renewals. Lead a small team, build operational processes and reporting, optimize spend, manage enterprise contracts, and partner with IT, Finance, Sales, and R&D leadership. The role also oversees multi-region hardware operations and supports the development of a scalable Business Operations function.