Top Operations & Support Jobs in Jacksonville, FL

Handle inbound technical support and customer service calls for DISH TV customers, troubleshoot billing and technical issues, promote products and services, and maintain engagement throughout shifts while following company policies and using provided equipment.

Install and maintain nurse-call systems at customer sites. Perform repairs, maintenance, and modifications, while ensuring excellent customer service and safety compliance.

Lead and develop an enterprise Service Desk (~20 staff) supporting ~26,000 users. Own incident and escalation management, operational performance, workforce development, and service modernization through automation, AI, self-service, ServiceNow, and Moveworks. Drive root-cause elimination, knowledge management, analytics, major incident response, and cross-team collaboration to improve reliability and user experience.

The Senior Facilities Manager will oversee maintenance operations for fulfillment centers, manage teams, develop strategies, and ensure safety and efficiency in facilities management.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.

Design and deploy Zendesk Advanced AI Agents and Copilot to deflect support tickets and automate L0/L1 resolutions. Identify high-impact use cases, build agentic workflows that call external APIs, collaborate with Security/IT and Support Ops on governance and rollout, and track AI impact (deflection, automated resolutions, accuracy) to continuously tune performance.

Own and improve Delivery operations workflows connecting customer demand to capacity planning, cost visibility, reporting, and execution. Lead Jira infrastructure, staffing and cost models, build dashboards and decision-useful materials, partner cross-functionally, and drive automation and AI to simplify recurring work. Maintain operating cadences and support strategic planning; travel up to 10%.

Negotiate delinquent accounts on behalf of clients to maximize savings, build and maintain relationships with external partners, manage client finances and account queues, use tools to consolidate debts for negotiation leverage, provide client guidance, and participate in special projects to support client outcomes.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

The Commercial Title Examiner conducts title searches, resolves defects, and ensures property titles are clear for energy projects, acting as a subject matter expert.