Top Operations & Support Jobs in Jacksonville, FL

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

Processes customer and field sales orders, order changes, inquiries, and requests. Coordinates with internal departments to resolve customer issues, provides professional customer service, maintains knowledge of products and internal systems, and assists the receptionist as needed. The role requires accurate, organized work, effective communication, business math, computer proficiency, and the ability to manage changing priorities independently and collaboratively.

Administer, configure, troubleshoot, and optimize interconnected SaaS business applications supporting procurement, travel, IT service management, HRIS, finance, and operations. Manage workflows, permissions, approval routing, reporting, data imports and exports, integrations, file transfers, and vendor escalations. Support releases, testing, UAT, implementations, secure configurations, data integrity, and continuous process improvement while partnering with business teams, vendors, and IT risk stakeholders. This is a fully remote technical administration and systems support role requiring at least three years of relevant experience.

Lead Sales Operations for Enterprise and SDR organizations: territory design, forecasting, KPI/reporting, process and workflow optimization, and launch/scale AI/automation for GTM. Partner cross-functionally to build dashboards, improve rep productivity, and drive scalable, data-driven sales processes.

Supports fundraising operations by maintaining Salesforce donor records, processing gifts, preparing acknowledgments and tax receipts, conducting prospect research, and creating donor briefings and reports. Coordinates development tasks, events, communications, and cross-functional projects while improving processes and documentation. The role requires careful data management, organization, clear communication, discretion, collaboration, and interest in Echoing Green’s mission. Prior fundraising experience is not required.

Supports enterprise business processes and technology systems by eliciting and documenting requirements, conducting gap and issue analysis, translating business needs into technical specifications, and designing process improvements. Coordinates small to mid-sized projects, monitors deliverables, manages requirements throughout the SDLC, and serves as a liaison between business stakeholders and technical teams. The role also facilitates collaboration, supports strategic initiatives, and guides less experienced staff.

Manage and optimize ERP environments and multi-module integrations, evaluate and apply software releases, perform advanced SQL/database troubleshooting, identify system improvements, and serve as Salesforce Data Cloud admin handling data integration, modeling, quality, governance, and deployments while training and supporting users.

Leads the global quality program for Airbnb’s Safety, Premium Support, and CS Labs functions. Owns quality strategy, governance, calibration, QA execution, root-cause analysis, coaching effectiveness, KPI reporting, and partner scorecards. Drives AutoQA and responsible AI quality frameworks, translates insights into product and policy improvements, and presents risks to executives. Manages globally distributed quality leaders and analysts while overseeing vendor governance, performance improvement, and cross-functional alignment across complex, sensitive support environments.

Leads and develops the internal IT helpdesk and systems administration team, shifting operations from reactive support to proactive service delivery. Owns IT roadmaps, cross-functional projects, vendor relationships, authentication and access standards, disaster recovery, security improvements, and process automation. Establishes measurable KPIs and audit-ready onboarding and offboarding workflows while improving documentation, service levels, workload visibility, and operational accountability.

Supports the Partnerships Team through partner database management, data analysis, reporting, documentation, workflow improvements, and project management. The intern will learn Salesforce, PRM systems, Google Sheets, project management tools, and AI technologies; contribute to partner programs, collaborate cross-functionally with Sales and Marketing, and eventually lead initiatives that produce measurable results.

Supports Salesforce and go-to-market systems by maintaining data quality, preparing imports, assisting users, developing reports and dashboards, documenting requirements, testing enhancements, and providing training. Partners with cross-functional stakeholders to improve reporting, adoption, process efficiency, and system usability across revenue operations.