Top Operations & Support Jobs in Jacksonville, FL

Administer and maintain Hyland OnBase platform: monitor, test, troubleshoot, log incidents, collaborate with development and operations for resolution, support disaster recovery, ensure architecture and SDLC compliance, and communicate root causes to stakeholders.

The Production Scheduler will direct and assist work groups to meet objectives, develop production schedules, manage inventory, and coordinate with teams effectively.

Premium Auditors conduct onsite audits by scheduling appointments, reviewing financial records, and verifying business operations. Independent work with flexible scheduling in a rewarding environment.

The Quality Manager leads the development and execution of the Quality Management System (QMS), ensures compliance with quality standards, performs audits, and interfaces with government quality representatives. Requires strong management skills and certifications in quality assurance.

Provides customer and internal support for product questions, availability, usage, and basic troubleshooting. Documents inquiries and issues, maintains product information and FAQs, prepares support materials, follows up with customers, escalates complex concerns, and communicates recurring feedback to management. Coordinates with sales, operations, and customer service teams while delivering clear, patient, and professional assistance.

Provides administrative and operational support by coordinating daily activities, maintaining records and reports, organizing schedules and documents, monitoring task completion, processing business paperwork, communicating across departments, managing supplies, and escalating operational issues. The role requires strong organization, communication, attention to detail, multitasking, and adaptability. Candidates without prior operations experience may apply if they demonstrate initiative and willingness to learn.

Provides friendly, timely customer support through phone, email, chat, and other channels. Responsibilities include answering questions, resolving concerns, recommending solutions, maintaining customer records, following up on issues, monitoring satisfaction, gathering feedback, and collaborating with internal teams. The role requires strong communication, empathy, organization, problem-solving, adaptability, and willingness to learn customer management systems and company procedures.

Provides customer assistance through email, phone, chat, and other channels; answers questions, resolves issues, documents interactions, maintains customer records, follows up on outstanding concerns, escalates complex cases, and shares recurring customer feedback with internal teams. The role requires strong communication, organization, problem-solving, attention to detail, confidentiality, and the ability to work independently in a remote environment.

Analyzes operational processes, workflows, performance data, and KPIs to identify inefficiencies and improvement opportunities. Collects and validates data, prepares reports and dashboards, documents processes, and communicates findings to stakeholders. Collaborates with internal teams on operational improvements, project coordination, and procedure development while maintaining data accuracy and confidentiality.

Provides technical support through email, chat, phone, and other channels. Diagnoses software, application, account, and system issues; guides users through solutions; documents cases; escalates complex problems; monitors open requests; and identifies recurring issues. Collaborates with engineering, product, and customer success teams while protecting confidential information and maintaining knowledge of supported products and procedures.

Establishes and runs a continuous improvement operating rhythm for AI transformation engagements. The role uses adoption and operational signals to redesign workflows, refine prompts and agents, embed standard work, facilitate improvement events, retire low-value solutions, and direct investment toward high-ROI capabilities. It also transfers continuous improvement practices, tooling, and cadences to customer teams so gains remain durable after the engagement ends.

Leads high-severity incident response for critical healthcare IT systems, coordinating technical teams, vendors, stakeholders, and executives through triage, escalation, resolution, and root cause analysis. Maintains ServiceNow documentation, supports incident, problem, and change management, analyzes trends, improves operational resiliency, mentors staff, and participates in 24/7 on-call coverage. The role is remote, includes irregular hours, and requires travel up to 25%.

Provides remote administrative support through email and calendar management, data entry, recordkeeping, scheduling, customer service, correspondence preparation, and general office tasks. Requires strong organization, communication, attention to detail, multitasking, independent work ability, and proficiency with Microsoft Office and Google Suite.