Top Operations & Support Jobs in Jacksonville, FL

Administer and enhance Apartment Life’s HubSpot environment, integrations, automations, workflows, permissions, data structures, dashboards, and reporting. Handle helpdesk requests, data cleanup, audits, system-generated work, onboarding and offboarding, and synchronization issues. Build and test Node.js workflow actions and API integrations, maintain system stability and data integrity, document solutions, and collaborate with technology leadership and cross-functional teams in a fully remote environment.

Prepares automotive repair and total-loss appraisals, reinspects vehicles, authorizes supplemental repairs and payments, processes physical-damage claims, manages salvage, and negotiates settlements with insureds, claimants, and vendors. The role also supports subrogation and special investigations, maintains current auto-repair expertise, and works independently while meeting company procedures and quality standards.

Supports the maintenance, revision, approval, repository management, and online posting of organizational forms and correspondence. Coordinates print and direct-mail campaigns, production schedules, vendor instructions, estimates, inventory, fulfillment materials, and issue resolution. Partners with internal teams, vendors, and technology groups to ensure accuracy, compliance with procedures, budget alignment, and timely delivery of outgoing communications.

Provide corporate travelers and travel arrangers with consultative support for domestic and international air, car, and hotel bookings. Use Amadeus GDS to quote, price, and complete accurate reservations while securing competitive rates and following federal and state travel requirements. Serve clients in a virtual call center, meet productivity and quality goals, manage multiple accounts, and deliver exceptional customer service.

Owns and administers Costpoint and related financial systems, leading configuration, integrations, troubleshooting, reporting, data models, automation, and technical solution design. Translates finance business needs into system enhancements, manages data flows and reconciliation, resolves complex issues, supports audit readiness, and mentors junior administrators. Partners with Finance, Accounting, IT, and leadership while supporting Agile delivery and continuous improvement.

Supports product operations across software releases, launches, localization, support knowledge, partner communications, enablement, and business operations. Coordinates readiness checks, release notes, documentation, issue routing, training environments, portfolio hygiene, and operating metrics. Improves cross-functional processes and applies AI to automate triage, documentation, and reporting. Works with support, customer success, sales, marketing, content, localization, and international teams.

Develops, revises, and manages DoD-compliant technical documentation and CDRL deliverables for ABMS digital infrastructure programs. Collaborates with systems engineers, network architects, cybersecurity professionals, software developers, and program managers to translate complex technical information into manuals, architecture guides, procedures, reports, briefings, and cybersecurity artifacts. Reviews documentation for accuracy and compliance, coordinates delivery schedules, and supports RMF, MBSE, network architecture, logistics, and acquisition documentation.

Provides licensed insurance customer support through inbound calls, policy transactions, coverage changes, quote guidance, troubleshooting, and education. The role requires accurate, compliant service delivery, KPI performance, problem-solving, and recommendations for improving customer experience processes and tools. Representatives must maintain an active Personal Lines License, manage complex inquiries independently, and communicate with empathy in a high-volume environment.

Manages strategic business relationships with military engagement stakeholders, business functions, technology teams, and leadership. Responsibilities include qualifying demand, prioritizing initiatives, managing backlogs and value realization, driving stakeholder communication and adoption, mitigating relationship risks, and leading change across a global, matrixed organization. The role requires advanced partnership management, strategic planning, service management, executive communication, and cross-functional collaboration, with domestic and international travel as needed.

Advises students on Veteran Education Benefits, certifies enrollments with the VA, evaluates eligibility, processes documentation and payments, reconciles records, interprets regulations, updates PeopleSoft, and resolves student issues. The role coordinates with university departments and VA offices, maintains confidential records, supports compliance and policy improvements, and communicates with students through phone, email, text, and chat. Some travel to VA training conferences may be required.