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Provides a centralized point for coordination and execution of face to face, digital and hybrid events/programs within an account or group of accounts so that operational excellence results with all program operations. Strives to meet client needs, specifications, objectives, and quality standards. Work with the collective sales and event management teams to maximize contribution margin by effectively managing the customer experience, balancing customer satisfaction, employee satisfaction and organizational cost.
We have gathered the most experienced minds in the industry into one company. Maritz Global Events is setting a new standard for the event industry. Our unique, centrally managed total solution structure provides our clients with unparalleled insights and solutions to create the perfect total event experience.
The Travel Account Manager acts as the primary client liaison and lead for assigned programs. Negotiates critical program components based on knowledge of client requirements from initial request through contract completion and turnover; this includes recommending supplier and destinations options and solutions. Proactively negotiates prices and contracts and creates reasonable preliminary budgets. Communicates with Procurement Team and suppliers on a timely basis, information relative to travel program operations. Follows standard operating procedures for all sourcing activity.
Scope
Direct Reports and Budget Responsibility
Number of Direct Reports: TBD
Budgetary Responsibility: Yes
Reporting and Working Relationships
Title of Manager: Director, Strategic Sourcing
Title of Direct Reports: May have direct reports (including exempt and non-exempt employees) dependent on the size and scope of the account.
Title of Peers: Sourcing Manager
Internal and External Contacts: Work closely with account/sales team & works with partner team leaders to provide support on escalations and/or special projects. Works with sales and growth leaders within EM on expansion business within account(s). Interfaces regularly with client contacts and third-party providers of services.
Primary Responsibilities
50% - Sourcing Manager: Act as the Sourcing Manager for all programs assigned. Responsibilities include project & experience management of assigned programs, relationship management and financial management.
50% - Account Management: Provide mentorship to EM team working on account(s) for all areas of event management across all markets and event types. Coordinates and facilitates account meetings. Identifies opportunities for ROIs. Ensures adherence to workflow process. Responsible for Client SOPs. Organizes, plans and oversees processes associated with design, development and implementation of programs and services within account base. Contributes to program/project strategy and proposal generation by assessing program requirements and participating in presentations and client meetings as requested. Manages PCA process and follow-up on Non-Approved Supplier Issues. Acts as the liaison with Proposal and Event Design or Growth Leader on new and renewal business handled by PD. Assists in development and implementation of account goals and client onboarding as needed. Represent EM on committees and projects.
Education or Equivalent Work Experience
Required/Preferred: Required
Type of Degree: Bach. Degree
Area of Study (Optional)
Years of Experience
4 – 6 years
Qualifications
1. Bachelor’s degree or equivalent experience required. Minimum 3-5 years of experience in Meeting, Events and/or Incentive Travel pre-sale and/or post-sale activities required.
2. 1-2 years of proven supervisory and/or leadership experience.
3. Global travel/hospitality industry experience
4. Strong organization, motivation, and communication skills to manage multiple teams.
5. Ability to interact with all levels of an organization; internal, client, and partner.
6. Understanding of Experience Design and ability to articulate how previous events have achieved business objectives and guest impressions is a plus.
6. Proven ability in developing cost sheets, budget maintenance and implementing costing strategies
7. Designations such as PMP (Professional Meeting Planner), CMP (Certified Meeting Planner), CIS, CITP, HMCC, DES certification desired.
8. Ability to travel 30% of time required.
Travel Requirements
Travel Required: Yes
Percentage of Time Required: 30%
Disclaimer
This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0335 or by sending an email to [email protected].
What We Do
People drive business, and Maritz knows what drives people. We use our deep knowledge of behavioral science, combined with data insights and analytics, to solve business challenges for our Fortune 500 clients.
Maritz’s portfolio of B2B companies increases customer loyalty, employee experience and sales performance through a variety of services and software solutions, encompassing research, incentives, rewards, experience design, creative strategy, incentive travel, meetings and events.
