Top Tech Jobs & Startup Jobs

Lead account management for multiple complex 3PL/contract manufacturing clients. Serve as advisor, project manager, and liaison to operations; manage onboarding, statements of work, project plans, pricing/credits, procurement decisions, and client retention. Identify revenue opportunities, escalate issues, and mentor Client Services team while coordinating cross-functional execution to meet client expectations.

Lead and develop the Product Management team, define multi-year IT product strategy and roadmaps, align product priorities to organizational goals, manage stakeholder relationships, establish governance, KPIs, and feedback loops, and ensure consistent product management practice across the Library.

Design, develop, and optimize scalable full-stack software systems; contribute hands-on code; implement agile processes; collaborate with hardware, AI, and cloud teams to deliver integrated GenAI solutions; stay current with tools and best practices.

Develop end-to-end features across frontend and backend using C#, React, and Python. Integrate LLMs and ML models, deploy and manage applications on Azure, collaborate with data scientists, ensure scalability, performance, and rapid iteration in a startup environment.

Provide world-class guest service by greeting customers, recommending merchandise, sharing product knowledge, driving sales goals, supporting store events, and performing physical store duties including lifting, stocking, and varied shift work.

Owns presales technical evaluations, customer onboarding, field troubleshooting, lab and acceptance testing, and first-line triage for enterprise storage products. Runs demos and POCs, performs on-site installs, maintains lab environments, validates releases, manages Jira triage, and documents procedures and release notes.

Lead a team of 7–10 Customer Success Managers to drive retention and expansion for mid-market and enterprise accounts. Set account strategy, refine playbooks, own segment lifecycle outcomes, diagnose recurring performance patterns, partner cross-functionally, manage escalations, and develop reps to operate with autonomy. Translate field insight into product and GTM recommendations; travel approximately 25%.

Develop database designs and architecture in Azure, secure data migrations, and conduct data profiling while collaborating with teams on technical designs.

The Agency Services Manager oversees the service team, ensuring efficient onboarding, high-quality service operations, and continuous improvement in agency support, while leading and developing the team.

Serve as primary customer contact to drive adoption, retention, and growth of managed IT and cybersecurity services. Coordinate internal teams, manage escalations, establish operating cadences, perform account mapping, run value and renewal conversations, identify churn risk, and lead strategic engagements for large, complex accounts.