Top Customer Success & Experience Jobs in Indianapolis, IN

Lead Account Management, Customer Success, and Partner Success to drive NRR, GRR, and agency revenue; build playbooks, oversee onboarding-to-renewal lifecycle, partner with Technical Success and Success Operations, and deliver pipeline, forecast, and retention reporting to senior leadership.

Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.

Provide account management and customer support for post-repo operations: process accounts, handle inbound inquiries, make outbound calls to customers and recovery vendors, collaborate across departments to meet service levels and ensure accurate information handling.

Own and grow a portfolio of strategic Key Accounts across LATAM and NORAM, driving TTV, conversion, retention, and revenue growth. Act as primary contact, coordinate cross-functional teams, identify upsell opportunities, monitor account performance, and resolve technical or commercial blockers to scale accounts.

The Wellness Advisor I ensures member safety in exercise areas, provides retention appointments, tracks member activity, and supports wellness goals.

The Technical Support Engineer will handle customer support tasks from ticket to resolution, write code for bug fixes, engage in sales discussions, and create documentation. They are responsible for customer health and debugging, working collaboratively with customers and engineers.

The Elementary Math Interventionist will support 4th to 6th grade students by providing instruction, analyzing data, and collaborating with parents and teachers in a virtual environment.

The Customer Marketing Manager will enhance user engagement and empower employers by creating educational materials, campaigns, and strategies to drive adoption and retention of YML.

The position involves managing training and development within a remote team, focusing on communication, problem-solving, and teamwork skills to provide excellent customer service in the life insurance sector.

Keyholders at The Normal Brand lead teams to maximize sales, ensure a clean environment, and provide excellent customer service while supporting management.