Top Customer Success & Experience Jobs in Indianapolis, IN

Keyholders at The Normal Brand lead teams to maximize sales, ensure a clean environment, and provide excellent customer service while supporting management.

As a Post Sales Solution Architect, you will assist customers in adopting IP Fabric solutions, guiding them through complex requirements and project implementations while collaborating internally and ensuring satisfaction.

Provide on-site technical support for tutoring sessions, assisting students with platform access, troubleshooting issues, and ensuring classroom tech readiness.

Lead Client Success initiatives, enhance client satisfaction, demonstrate value through ROI metrics, and report directly to the CEO in Miami office.

The Senior Director is responsible for leading consumer personalization initiatives on Adobe Experience Platform, managing data, compliance, and strategy while ensuring effective team collaboration and performance measurement.

Lead strategic success and adoption for a portfolio of higher-education and government Workday customers. Build C-level relationships, drive deployment and post-production adoption, position upsell opportunities, create Success Plans, resolve escalations, and coordinate internal and partner teams to ensure customer satisfaction, subscription retention, and revenue growth. Advocate product value, guide complex multi-institution deployments, and enable customer self-sufficiency.

Provide front-line technical support and onboarding for a proprietary SaaS platform within a defined US region. Troubleshoot mobile and desktop issues, document resolutions, train users, assist with implementations, test upgrades, maintain support documentation, collaborate with product and 24/7 service teams, and handle PHI in compliance with HIPAA.

Serve as a strategic advisor to SLED customers, driving retention, renewals, and expansion by building C-level relationships, executing success plans and SBRs, coordinating cross-functional teams to resolve escalations, surfacing customer feedback, and promoting product adoption to deliver measurable business outcomes.

The FHA Mortgage Origination Representative provides customer service support related to FHA mortgage guidelines, navigates computer systems, and documents client interactions.

The Product Support Lead manages the product support backlog, resolves high-severity issues, collaborates with stakeholders, mentors team members, and drives continuous improvement in support processes.