Top Customer Success & Experience Jobs in Indianapolis, IN

The Technical Account Manager is responsible for managing post-sales processes, providing technical support, conveying customer requirements, and identifying business opportunities while ensuring customer satisfaction.

Provide day-to-day operational support for a book of transactional accounts: enter pickup/delivery requests, collect documents, verify timely moves, resolve AR/AP issues, escalate and communicate problems, follow SOPs, and maintain account profiles while collaborating with Account Executives.

Manage and grow a strategic enterprise client portfolio end-to-end: onboard and activate campaigns, monitor and analyze performance, troubleshoot, drive renewals and expansion, and coordinate cross-functional teams to deliver data-driven marketing and insight solutions.

This job is an open application for potential candidates to submit their profiles for future opportunities.

The Client Executive is responsible for managing client relationships, ensuring satisfaction, overseeing internal ticketing, making decisions under pressure, and collaborating with cross-functional teams to enhance client experience and operations.

Manages client service delivery and monitors KPIs for real estate and vehicle-lead programs. Performs daily program monitoring, escrow and premium administration, notice and file exchange oversight, compliance tracking, escalations, remediation, client meetings, onboarding support, and client retention activities to ensure SLA adherence and performance improvement.

Provide onboarding and ongoing support for clients using Civitechs civic tools: manage support tickets, maintain client accounts through lifecycle, track product usage, update support documentation, modify team sites with basic programming, and coordinate cross-functional efforts to ensure client success.

Primary customer contact for bottler locations handling order entry and changes in the ERP, troubleshooting complaints to resolution, coordinating credit and collections, administering rebates, gathering forecasting and demand data, and ensuring compliance with company policies and procedures.

As a Sales Advisor, you will assist customers with exceptional service, promote products, maintain store presentation, and contribute to a great shopping experience.

Lead SS&C Health's Client Success organization to drive client satisfaction, retention, growth, and advocacy. Build C-suite relationships, sponsor strategic accounts, define client health frameworks, lead renewals and expansion, manage cross-functional delivery, and develop a high-performing team focused on measurable client outcomes.