Top Customer Success & Experience Jobs in Indianapolis, IN

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

The Sales Engineer will support potential customers evaluating Hex, lead technical assessments, and partner with the Sales team to ensure customer success.

Handle inbound calls, chats, and SMS from automotive dealers and auctions to resolve account and service inquiries. Manage cases, document interactions, use proprietary software for research and follow-up, escalate complex issues, meet quality and production metrics, and occasionally make outbound calls. Work hybrid schedule within 9:00 AM–8:00 PM EST with possible mandatory overtime.

Lead a regional team of Client Service Managers to improve commercial banking client experience. Manage escalations, analyze client data, drive change and technology initiatives, coach and develop staff, measure performance, promote self-service adoption, and collaborate with cross-functional partners to enhance products and services.

Lead and develop a team of Customer Success Managers to drive customer adoption, retention, and expansion. Own account planning, risk mitigation, renewals strategy, executive relationships, playbook execution, and cross-functional collaboration. Monitor customer health, satisfaction, and revenue metrics while scaling team processes and serving as escalation for client issues. Role requires ~25% travel for client site visits.

Lead strategic, customer-facing orchestration for large enterprise accounts: build account plans, drive expansion, engage executives, coordinate cross-functional teams, create playbooks, and advocate customer needs to shape product and delivery.

Lead North America agency adoption and engagement for Applied's commercial collaboration portfolio. Set strategy, build scalable operating models and playbooks, align cross-functional teams, and personally lead executive agency engagements and large migrations to drive day-to-day usage and bound premium. Combine human-led and digital adoption motions and reinforce network effects between agencies and carriers.

Lead digital transformation and AI-powered support initiatives to improve case lifecycle, self-service adoption, and customer outcomes. Own knowledge management (KCS), process optimization (Lean/Six Sigma), enablement, COE programs, and cross-functional partnerships with Engineering, Product, and Operations. Analyze case trends and metrics to drive product, process, and digital support improvements and reduce resolution times.

Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.

Lead and build Dynatrace's Public Sector post-sale organization (Customer Success, Professional Services, Technical Support) for US Federal, SLED, and Americas customers. Drive retention and growth, ensure FedRAMP/security/compliance, deliver operational excellence (NRR, CSAT, MTTR), scale delivery using AI and Salesforce tooling, partner cross-functionally, and manage cleared-personnel and support operations across the region.