Top Customer Success & Experience Jobs in Indianapolis, IN

Serve as a technical advisor for assigned accounts, guiding implementations, integrations, and escalations. Collaborate cross-functionally to resolve technical issues, monitor account health, run reviews, identify expansion opportunities, and improve documentation and processes to support customer success.

The Sales Engineer will support potential customers evaluating Hex, lead technical assessments, and partner with the Sales team to ensure customer success.

As a Market Option Advisor, handle inbound customer calls, discuss health plan options, complete applications, and support sales efforts while maintaining compliance.

As a Systems Administrator, you'll manage cloud services, identity management, and endpoint configuration while optimizing and supporting essential IT systems and collaborating with teams.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

Own partner onboarding and early adoption for MSP partners: drive setup, monitor license deployment and health, provide training and escalation, coordinate with technical teams, support renewals, and iterate on processes to improve partner outcomes and time-to-value.

Design, deliver, and scale cohort-based and webinar training for Samsara customers. Create and adapt learning materials, manage live session logistics, analyze engagement data, and collaborate with Customer Success and Product teams to close knowledge gaps and improve adoption.

As a Senior AI Controls Solutions Engineer, you'll operationalize Phaidra's AI solutions for enterprise data center customers, collaborating with teams to model facilities and define product requirements, applying deep knowledge of control systems and AI technologies.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.