Top Hybrid Customer Success Jobs
Build lasting customer relationships, onboard new customers, and grow customer accounts
As a Credit Analyst, you will assist clients and financial advisors with wealth management lending and ongoing servicing for Supernova Lending products. Responsibilities include supporting onboarding, ensuring application accuracy, guiding loans through processes, and maintaining client relationships. The role involves administrative duties, client communication, and managing loan servicing inquiries while upholding confidentiality and integrity.
The Senior Customer Success Leader will ensure clients maximize the value of Ekotrope's technology and data solutions. Responsibilities include managing customer relationships, guiding them through lifecycle processes, providing training and consulting support, and advocating for customers' needs within the company.
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As a Client Experience Associate, you will communicate with clients to understand their situations regarding disability benefits and insurance compensation. You will guide them through the process, utilizing internal platforms like Salesforce and Front. The role involves navigating sensitive conversations to provide support and advice, with a focus on helping clients in crisis.
Lead the Customer Success team at Findigs, ensuring clients maximize value from our rental platform. Responsibilities include coaching, managing onboarding processes, conducting performance reviews, and acting as the customer's voice for feedback to internal teams.
Resolutions Specialists at Reverb deliver exceptional customer service by resolving complex issues for musicians and gear sellers. Responsibilities include managing customer disputes, performing account actions, collaborating with teams, and maintaining clear communication while documenting case activities.
The Client Services Director is responsible for enhancing subscriber satisfaction and retention by managing the client services team, addressing escalated client issues, developing training protocols, and collaborating with sales and marketing on strategies. This role involves significant interaction with clients, providing technical support, and using customer feedback to improve service delivery.
The Customer Support Specialist I will focus on resolving basic customer issues with Vertafore products, document case resolutions, and troubleshoot software and network problems in a fast-paced, inbound support environment, while enhancing customer experience and productivity.
As a Senior Complaints Specialist, you will be responsible for researching and resolving consumer complaints, partnering with various internal teams to address process gaps, and developing knowledge of applicable consumer protection laws. You will create detailed summaries and maintain reporting to highlight complaint issues and trends.
The Director of Customer Success will manage a team of Customer Success Managers to enhance client relationships and ensure product adoption. Responsibilities include developing strategies for customer engagement, mentoring CSMs, driving client retention, and providing guidance for maximizing product value. This role is key for maintaining client loyalty and improving best practices within the organization.
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