Top Hybrid Customer Success Jobs

The Director of Client Success at Luxury Presence is responsible for leading client success strategies, mentoring the team, managing performance, collaborating with other departments, analyzing client data, handling escalations, and promoting client retention and advocacy, all to enhance the client experience and drive business success.

Customer Care Specialist role at Hireology, responsible for customer support, order fulfillment, communication with customers, and vendor management. Requires strong communication skills, attention to detail, and customer-centric approach. Entry-level position in a fast-paced, high-growth environment with opportunities for professional growth.

As a Customer Support Representative at ePayPolicy, you will troubleshoot and resolve customer issues through various communication channels, assist in onboarding, identify upsell opportunities, and enhance the knowledge base, all while delivering exceptional service in a fast-paced environment.

As the Director of Customer Success, you will lead the Customer Success team, drive performance and growth, ensure customer satisfaction, and manage key business metrics like NDR and NPS. You'll develop customer success strategies, analyze metrics, foster stakeholder relationships, and optimize internal processes for effective customer engagement.

The Director of Client Services is responsible for leading strategies to enhance client service operations, managing relationships, driving continuous improvement, and overseeing service delivery. This role requires strong leadership to ensure efficient resolution of client issues, implement best practices, and analyze performance data for improvement.

As a Principal Client Relationship Manager, you will develop and maintain strong relationships with key clients, ensuring their needs are met and driving long-term value. This involves proactive engagement, strategic planning, and collaboration to enhance client satisfaction, retention, and identify new business opportunities.

The Retention Specialist is responsible for saving and retaining customers wishing to disconnect or downgrade their services. This role involves utilizing sales skills to meet retention targets, educating customers on product benefits, and addressing inquiries through billing systems. The position requires strong communication skills and an ability to thrive in a fast-paced environment.