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Manages an operational unit, monitoring performance metrics, staff caseloads, compliance, productivity, payroll adherence, and program effectiveness. Evaluates processes and systems, leads quality improvement initiatives, develops staff, maintains relationships with state agencies, resolves escalated customer complaints, and communicates goals and results to stakeholders.

Leads day-to-day WASH project operations across Northwest New Mexico, including planning, budgeting, field implementation, contractor and staff management, site visits, compliance, community partnerships, reporting, and stakeholder coordination. The role supervises field personnel, tracks milestones and expenditures, supports fundraising and storytelling, ensures safety training, and represents DigDeep with community, government, and nonprofit partners. Frequent travel throughout the Navajo Nation and to other project locations is required.

Lead annual planning, budgeting, forecasting, and variance analysis while maintaining a three-year strategic model. Build business cases, conduct market and pricing analyses, support corporate development, and lead strategic initiatives for the CEO. Coordinate cross-functional stakeholders, drive business review cadences, and prepare executive and board-level materials. Provide financial and strategic insights on SaaS metrics, sales performance, new products, markets, and growth opportunities.

Leads SAP EWM implementation and enhancement projects, managing scope, schedules, budgets, risks, testing, cutover, go-live, hypercare, and post-launch stabilization. Coordinates integrations among SAP, warehouse systems, transportation management, automation, scanners, and EDI. Translates operational requirements into technical solutions, manages defects and improvements, develops documentation and training, and coordinates stakeholders across IT, warehouse operations, customers, and external partners.

Provides first-line technical and platform support to internal teams, churches, agencies, and community partners. Responds to inquiries through Zendesk, email, and phone; troubleshoots issues; submits detailed development tickets; tests new features; documents feedback; and identifies support trends. The role also supports field teams and helps users adopt CarePortal effectively while contributing to platform improvements and technology innovation.

Collects and securely transports slot machine and kiosk drop boxes, verifies machine and box numbers, counts contents, completes documentation, and reports discrepancies. Coordinates with Surveillance and Security teams to maintain operational integrity and regulatory compliance. Requires adherence to gaming commission policies, confidentiality standards, applicable laws, and established procedures. The role involves frequent lifting, bending, walking, standing, and flexible scheduling, including weekends, evenings, and holidays.

Supports B2B SaaS clients from onboarding through ongoing operations. Responsibilities include loading invoices and inventory data, auditing and reconciling billing, analyzing contracts and usage, proposing savings, implementing carrier changes, generating reports, fulfilling service orders, communicating with clients, and tracking incidents through resolution. The role requires strong Excel, analytical, organizational, communication, time-management, data-security, and client-support skills.

Supports fusion splicer growth through technical customer support, troubleshooting, demonstrations, training, product evaluations, competitive analysis, market feedback, product launches, documentation, and trade show participation. Works with customers, distributors, representatives, sales teams, service operations, and internal product teams. The role offers on-the-job learning and increasing ownership.

Provides entry-level IT support across helpdesk operations, hardware and software troubleshooting, basic networking, systems administration, programming, and business application support. The intern will resolve trouble tickets, document procedures, follow ITIL-based support practices, assist with projects, and collaborate across teams while gaining hands-on experience.

Coordinates and enhances the physical therapy clinical education program by managing clinical site partnerships, conducting site visits, advising students, evaluating performance, reviewing feedback, communicating with clinical instructors, supporting accreditation, and ensuring graduation requirements. The role may also teach, advise students, direct projects, develop curriculum, conduct scholarly activities, and provide university and community service. This is an in-person position requiring occasional travel to clinical sites, conferences, and events.