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Leads growth analytics by developing rigorous savings methodologies, actuarial and financial models, segmentation analyses, pitch materials, and client presentations. Partners with sales, product, health economics, and data teams to communicate Lantern’s value proposition to employers, health plans, consultants, and executives. Manages and coaches an analyst while ensuring analytical accuracy, scalability, and effective use of AI-enabled workflows.

Leads production support, service reliability, observability, incident management, automation, and operational readiness for digital platforms. Establishes monitoring, alerting, runbooks, service ownership, and reliability standards while driving proactive issue prevention and continuous improvement. Partners with Engineering, Security, Infrastructure, and vendors to improve resilience, DevSecOps, and operational outcomes. Manages the support and observability team, budgets, metrics, governance, and cross-functional business relationships.

Manages strategic relationships with major end-customer accounts, coordinating sales, technical, marketing, business development, integrator, and partner resources. Responsibilities include account strategy, presentations, proposals, pilot installations, integration testing, site surveys, surveillance system design, documentation, reporting, and post-sales support. The role requires expertise in physical security, video technologies, technical troubleshooting, strategic account management, and frequent travel.

Lead the migration of more than 100 enterprise applications from PingFederate SSO to Microsoft Entra ID. Configure authentication integrations, claims, roles, and access policies; coordinate with application and vendor teams; conduct testing, troubleshooting, and production cutovers. Administer on-premises Active Directory on Windows Server 2022 and support Entra ID, Certificate Services, DNS, IPAM, and identity infrastructure ransomware recovery.

Advises clients on data and AI readiness, use-case prioritization, governance, and actionable transformation roadmaps. Leads workshops, assesses data capabilities, translates technical concepts for executives, prototypes concepts, and bridges advisory work into delivery. Also helps build ARKANCE’s AI Foundations practice through reusable frameworks, assessment tools, offerings, and thought leadership for AECO clients.

Leads and performs advanced administration, design, maintenance, troubleshooting, and security for municipal network, server, cloud, virtualization, telecommunications, and identity infrastructure. Supervises IT staff, assigns work, mentors employees, supports budgeting and prioritization, and leads modernization, upgrades, and migrations. Provides escalation support for complex technical issues, maintains technical expertise, and participates in after-hours, weekend, and holiday support rotations.

Administer, optimize, integrate, and enhance the NetSuite ERP platform across North America. Responsibilities include configuration, workflows, dashboards, saved searches, troubleshooting, system integrations, requirements analysis, solution deployment, documentation, user training, performance monitoring, compliance, and collaboration with global IT teams and vendors.

Supports transactional HR processes across the employee lifecycle, including background checks, onboarding, Workday updates, organizational and compensation changes, offboarding, employee inquiries, and HR administrative support. Partners with HR Business Partners and Centers of Excellence while handling confidential information, supporting process improvements, and maintaining accurate and timely employee records.

Support mission-critical Navy training systems at NAS Fallon by administering Windows and Linux environments, implementing upgrades, integrating applications, managing VMware and Active Directory, and troubleshooting system issues. Maintain DISA STIG security configurations, conduct vulnerability assessments using ACAS and Evaluate STIG, support RMF and ATO activities, develop accreditation artifacts, and ensure compliance with DoD cybersecurity requirements. The role requires an active DoD Top Secret clearance and on-site work.

Ensures the stability, availability, and performance of healthcare information systems and network infrastructure. Provides Level III network, server, and infrastructure support; installs and maintains technology devices; resolves incidents; develops technology standards and procedures; coordinates infrastructure projects and resources; supports transitions into production; and assists with capacity, performance, compliance, training, and quality improvement activities.