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Support and configure Oracle ERP and RF Smart SaaS applications. Collaborate with IT teams, end users, and software vendors to understand business requirements, develop solutions, and resolve application issues. Participate in support and development activities while leading or assisting projects to maintain scope and timelines. Perform additional duties as assigned by the Director of IT Business Solutions.

Design and maintain dashboards and reports (primarily Power BI), gather and model data from SIEM, ticketing, CRM and finance systems, perform root-cause and trend analysis, automate reports and pipelines, present insights to stakeholders, support ad-hoc analysis, and ensure data quality and documentation to drive data-informed decisions across MDR, advisory, and incident response offerings.

Manage industrial refrigeration projects from planning and engineering coordination through installation, commissioning, closeout, and customer turnover. Responsibilities include developing schedules and budgets, coordinating engineering, procurement, contractors, vendors, and field teams, reviewing technical documentation, resolving project issues, controlling costs, enforcing safety and compliance, and communicating with customers. Projects involve ammonia, CO2, and other industrial refrigeration systems across customer and construction sites.

Maintains a comprehensive digital archiving system, retrieves stored records, responds to records requests, processes raw images, and maintains accurate documentation. Ensures compliance with regulatory requirements, confidentiality standards, agency policies, deadlines, and professional conduct expectations while collaborating with internal and external stakeholders.

Develop and support full-stack automation and applied AI solutions using Python, Django, SQL Server, and React. Build REST API integrations, browser automations, and production-grade LLM applications with validation and audit controls. Own solutions across design, deployment, monitoring, testing, documentation, and support. Troubleshoot issues, improve reliability, implement CI/CD and observability, and collaborate with business stakeholders to translate regulatory and operational requirements into auditable software.

Supports the Director of IT by maintaining and troubleshooting computers, networks, datacenter systems, software, digital communication platforms, and audiovisual equipment. Provides Level 1 helpdesk support, live event and athletic venue production, livestreaming, signage maintenance, technology installation, data security assistance, inventory, and clerical support. The role also assists with technology planning and implementation and requires occasional local travel and physical equipment handling.

Own the full sales cycle for an early-stage AI recruiting platform: prospect, demo, negotiate, close deals, build pipeline, refine outbound strategy with the CEO, represent the company at events, and coordinate handoffs with Customer Success to ensure long-term account health.

Provide enterprise-level administration and end-user support for Workday Learning: configure roles/privileges, troubleshoot issues, produce reports, audit data integrity, test eLearning, coordinate with stakeholders, and support LMS-related projects and implementations.

As Director of Claims, lead and oversee high-performing teams, manage complex claims, establish best practices, and promote operational excellence.

Implements, tests, troubleshoots, and maintains in-building DAS and managed wireless networks. Responsibilities include RF benchmarking, spectrum, sweep, PIM, and OTDR testing; fault analysis; interference mitigation; link balancing; technical ticket resolution; AHJ and third-party testing oversight; project documentation; closeout deliverables; and technical guidance to operations and construction teams. The role requires 90% regional field travel and occasional after-hours support.