Top IT Support & Helpdesk Jobs in Houston, TX

Provide Tier III technical support and system integration for Safe Fleet Video Group solutions. Install, update, migrate software on Windows and Red Hat Linux systems, perform server updates and SQL scripting, troubleshoot complex hardware/software issues, train customer IT and end-users, support deployments and acceptance testing, create technical documentation, and collaborate on R&D and new feature testing.

Provide first-line IT support: triage tickets, resolve entry-level software/hardware and basic network issues, assist with device setup and account administration, document fixes, and follow security protocols. Part-time, onsite-hybrid intern role providing hands-on helpdesk experience.

Manage and maintain the firm's ServiceNow platform and core ITSM modules (Incident, Problem, Change, Request, Knowledge). Configure forms, UI policies, business rules, notifications, and Flow Designer workflows. Troubleshoot platform issues, support data imports/exports and basic integrations, implement minor enhancements and low-code solutions, maintain documentation, and support related tools (Secret Server, BeyondTrust).

Provide first- and second-level end-user IT support, deploy and configure workstations, troubleshoot Windows, network devices and enterprise applications, support video conferencing and conference rooms, assist with application integration and training, and participate in after-hours on-call rotation. Work onsite full-time.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Lead and grow the IT department, manage infrastructure (servers, networks, cloud, endpoints), oversee projects, budgets, policies, ensure security and compliance, and coordinate with leadership and other departments.

Provide on-site technology support for the Houston office, handling hardware, peripherals, mobile devices, AV, telephony, Citrix and local application support. Respond to helpdesk tickets and calls, log and resolve or escalate issues, perform setups and repairs, maintain policies and security best practices, and support attorneys and staff with hands-on customer service.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Build and lead a centralized IT function across a holding company and portfolio. Run acquisition IT workstreams and create a Day 1-100 integration playbook. Select and operate identity and access systems, build joiner/mover/leaver processes, maintain living inventory of tools/accounts/licenses, manage MSP relationships and vendor contracts, and connect back-end systems to the cross-portfolio data platform while engaging business stakeholders.

Provide merchant-facing technical support for Clover point-of-sale systems: diagnose hardware, software, peripherals, connectivity, and payment issues; guide device setup and activation; use remote diagnostic and ticketing tools; escalate multi-issue cases; document interactions and contribute to knowledge base improvements.