Top IT Support & Helpdesk Jobs in Houston, TX

Provides day-to-day IT support, including user account setup, equipment and software installation, network administration, issue resolution, maintenance, data security, access management, and employee training. Supports technology purchasing, policies, documentation, business continuity, HIPAA compliance, security monitoring, information storage, office technology, and limited social media and branding technology initiatives.

Administer the Viewpoint Vista ERP environment, including users, permissions, configurations, performance, updates, data standards, reports, dashboards, and support. Partner with Finance, HR, Operations, and Project Management to improve workflows and data integrity. Provide Tier 1–3 user support, training, documentation, troubleshooting, testing, and system enhancement coordination across a multi-entity industrial services organization.

Lead and manage the firm's telecommunications services and team, maintaining the Avaya telephony platform, evaluating UCaaS/cloud PBX options, executing migrations, managing vendors and budgets, ensuring billing accuracy, integrating telephony with collaboration tools, and maintaining compliance, security, and business continuity planning.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provides onsite and remote technical support for desktop hardware, software, peripherals, network connectivity, and office equipment. Diagnoses and resolves user issues, manages support tickets, installs and configures systems, supports employee onboarding, applies updates and patches, and escalates complex problems. The role also trains users, maintains accurate support records, identifies recurring issues, and recommends improvements while working in an office and manufacturing environment.

Leads IT service and support across North American waste and recycling operations. Manages a geographically dispersed technician team, develops talent, sets performance expectations, oversees multi-site IT lifecycles, aligns technology initiatives with business leaders, manages OpEx and CapEx budgets, and leads regional hardware, networking, and facility technology deployments. Requires a hands-on leadership style with substantial travel to operational sites.

Serves as the primary IT liaison for an engineering, procurement, and construction organization. Provides second-level desktop support, basic network troubleshooting, supervised smart-hands assistance, asset management, onboarding and deployment support, and incident resolution. Coordinates escalations with centralized IT teams, supports office and project-site technology activities, documents procedures, and ensures compliance with cybersecurity, safety, service-level, and change-management requirements.

Provide advanced technical support for AVEVA Unified Supply Chain software to oil and gas customers, troubleshoot complex modelling problems, coordinate investigations across teams, deliver training and materials, and liaise with Sales, R&D, Services and Project Management to resolve customer queries efficiently.

Provide in-person and remote desktop support for Windows, mobile devices, and printers; deploy applications; manage onboarding/offboarding; troubleshoot incidents; participate in inventories and IT projects; perform printer administration and occasional local site coverage.

Provide end-user IT support: troubleshoot Windows and Microsoft 365 environments, install/configure hardware and software, log incidents in ITSM (ServiceNow), escalate issues, maintain documentation, deliver user training, support AV and collaboration tools, and collaborate on digital workplace initiatives.