Top IT Support & Helpdesk Jobs in Houston, TX

Manage and mentor the IT Service Desk team to deliver hardware, software, networking, and telecom support across all locations. Develop support policies, escalate complex technical issues, coordinate deployments and infrastructure stability with sysadmins, track tickets and metrics, train staff, document procedures, recruit and manage dispersed technicians, and travel (~20%) to field offices for on-site assessments and training.

Provide enterprise desktop support and IT operations across multiple customer environments. Troubleshoot Windows/Linux systems, Microsoft 365, Azure, and business applications. Manage SCCM, Intune, Citrix, endpoint security, patching, software deployment, device policies, and virtual machines. Collaborate with customers, vendors, and internal teams to resolve complex issues, maintain system stability, and follow security best practices. Support 24x7 operations and rotating shifts.

Provide installation, configuration, and technical support for PK Software systems and integrations. Troubleshoot software, hardware, network, and database issues; manage support cases, escalate complex issues, assist with UAT, maintain documentation and knowledge-base articles, collaborate across teams, and participate in occasional onsite visits.

Provide free training and placement for candidates, focusing on Salesforce Service Cloud/SFDC technical support. Prepare trainees for placements with Fortune 500 clients and SAP implementation partners, helping implement and maintain technology solutions.

Manage and modernize enterprise endpoint environment using SCCM and Intune. Oversee Windows 10/11 lifecycle, implement Autopilot provisioning, maintain GPO/cloud policies, automate with PowerShell and Microsoft Graph, ensure endpoint security and compliance, deploy applications, monitor health, and troubleshoot complex deployment issues while collaborating with security, infrastructure, and helpdesk teams.

Serve as liaison to business units to analyze, design, test, implement, and support System Center Service Manager solutions. Administer SCSM, create SSRS reports and data-warehouse reporting, develop mockups/prototypes, troubleshoot issues, document solutions, train stakeholders, and champion SDLC practices and development standards.

Provide advanced support for business-critical applications (primarily Dynamics 365 and Power Platform), diagnose and resolve incidents, manage updates and security patches, escalate to vendors/development as needed, maintain ticketing records, perform operational checks, conduct root cause analysis, and recommend long-term problem management improvements following ITIL/ITSM practices.

Manage and secure a large-scale, multi-tenant Microsoft 365 environment (125+ tenants). Administer Entra ID/Azure AD, Exchange Online, Teams, SharePoint, and Intune; implement security, compliance, automation, and tenant standardization; collaborate with infrastructure, networking, and cybersecurity teams to maintain HIPAA-compliant, highly available environments.

Provide litigation technology support for e-discovery and case teams: create and maintain databases, process and load electronic discovery, troubleshoot software and data issues, verify data integrity, prepare data for review, perform iPhone collections, assist Case Managers with project planning and quality control, participate in on-call rotation and occasional travel.

Provide regional IT coordination and support across the Americas, resolving technical issues, liaising with global teams, managing incidents and assets, and supporting system availability and documentation.