Top IT Support & Helpdesk Jobs in Houston, TX

Provides Level 1 help desk support in a call center environment, resolving routine PC, server, hardware, software, and network issues. Handles client inquiries, documents troubleshooting steps, maintains customer records, diagnoses problems through effective questioning, and escalates complex concerns. Requires participation in on-call, rotating weekend, and potentially night shifts.

Supports day-to-day IT and SaaS infrastructure operations, including Okta integrations, Google Workspace, Slack, Atlassian, GitHub, and macOS/Windows endpoint management. Provides end-user technical support, assists with IT automation using Okta Workflows and Jira Automation, maintains documentation, and collaborates with senior engineers on sustainable IT solutions and operational improvements.

Leads Crown Castle’s application support function for enterprise and business systems, managing internal engineers and managed service providers. Responsibilities include production support, incident and change management, service reliability, observability, AIOps, automation, cloud and container operations, SLA/KPI management, vendor partnerships, and team development. The role improves application stability and operational performance across ERP, real estate, ITSM, SaaS, and on-premises platforms while partnering with business and technology stakeholders.

Provides end-user IT support for managed-service clients, resolving hardware, software, email, printer, application, and account issues. Manages Active Directory tasks, onboarding and offboarding, workstation and laptop setup, troubleshooting, ticket documentation, and service-quality goals. Requires at least one year of technical support experience, strong communication and problem-solving skills, and the ability to work onsite and travel up to 50% within the territory.

Leads administration of complex enterprise applications and integrations, optimizing performance, scalability, and system interfaces. Coordinates upgrades, enhancements, and releases; manages vendor escalations; provides advanced Tier 2 and Tier 3 support; performs root cause analysis; and resolves high-impact incidents. Partners with business and technology stakeholders, maintains application integrations, guides junior administrators, and improves application management standards and procedures.

Supports and improves JDE and Field Service Management applications by gathering requirements, configuring software, managing integrations, designing reports and conversions, testing solutions, and providing production support. Acts as a liaison among business, IT, vendors, and project teams; manages IT initiatives, documents processes, trains users, resolves incidents, meets SLAs, and mentors team members. Travel to job sites and offices is required 40–60% of the time.

Provides on-site systems administration for Department of State offices, managing servers, network equipment, workstations, applications, databases, patches, security controls, backups, and system performance. Resolves incidents and service requests through ServiceNow, documents configurations and topology, coordinates upgrades and equipment retirement, supports testing, and reports operational risks and status. Requires occasional travel and physical activity, including lifting up to 40 pounds.

Administer Microsoft 365, Entra ID, Intune, endpoint security, backups, and Cisco Meraki networks across multiple sites. Provide hands-on infrastructure support including rack-and-stack, cabling, hardware maintenance, site build-outs, workstation provisioning, Teams Rooms setup, and disaster recovery testing. Travel up to 50% to remote data centers and operating locations, resolve escalations, maintain technical documentation, and support onboarding, offboarding, and identity access management.

Maintains pricing, personnel, account, location, and service-item data in an internal billing platform. Performs scheduled audits, verifies records against approved sources, resolves discrepancies, documents findings, applies configuration standards, and responds to routine user inquiries. The role follows established procedures, maintains process documentation, and escalates exceptions when needed. Full training is provided, and prior automotive or reconditioning software experience is not required.

Provides onsite desktop and end-user IT support for Windows and macOS environments. Responsibilities include workstation troubleshooting, device deployment, incident triage, ticket documentation, identity and access management, MFA and password support, escalation to remote technical teams, and customer communication. The role also identifies recurring issues, supports root-cause analysis, and maintains a professional onsite presence.