Director, Consulting & Operations

Founded in 2022, Eastwall is a unique professional services firm in the Azure cloud space. We are a Cloud-focused Microsoft partner. Our vision is predicated on improving business outcomes through modern technology implementations and operating models built in the Microsoft Cloud. Learn how Eastwall helps our clients pave the way as leading organizations at www.eastwall.com. 

Director, Consulting & Operations 

The Director, Consulting & Operations is a mid-to-senior level management role. In this role, you are responsible for the day-to-day management of Eastwall’s project portfolio, delivery management team, and overall revenue portfolio health. This role is a blend of people management, project management, and revenue management across more than a dozen active customer-engagements where you will act as a mentor & escalation point. 

What You’ll Do:

• Directly manage and oversee a team of project & delivery managers and their respective projects, providing guidance and managing the success of those projects & individuals in relation to customer expectations & quality of delivery, project health, project margin, and risk management.
• Manage activities related to revenue recognition including time submissions, invoicing, and management of Microsoft investment subsidies (funding) for projects in your portfolio.
• Work across internal teams to make necessary trade-offs between short-term customer needs and long-term business growth to ensure continued customer success and project health.
• Anticipate stakeholder needs, remove obstacles, track & address risks before they become issues and manage expectations.
• Develop & implement business process improvements that increase visibility and enhance the outcome of workflows related to the customer lifecycle, project management, customer success, and repeat business opportunities.
• Oversee daily activities within Eastwall’s delivery organization to ensure efficient and effective operations.
• Solicit feedback upwards from leadership and downwards from the day-to-day team that seeks to enhance customer experience and quality of Eastwall’s delivery.
• Communicate effectively and proactively with customers to build trusted relationships. 

Qualifications:

• Bachelor's degree in technology, project management, or finance; master's degree preferred. 
• 10+ years of experience in operations in consulting, systems integrators, or a cloud-focused technology or software organization, with at least 3 years in a people management role. 
• Proven record of successfully multiple projects or programs at a high growth company, including responsibility for project budget/margin and profitability.
• Excellent leadership, interpersonal, and communication skills, with the ability to collaborate effectively with diverse teams and stakeholders. 
• Baseline technical understanding; possess working knowledge of technical topics such as cloud computing, datacenter operations and network architecture. This is not a technical delivery role but one in which you will be managing individuals and project managers over technical projects.
• Experience managing projects and initiatives from conception to implementation, with a focus on delivering results within scope, budget, and timeline constraints. 
• Strong analytical and problem-solving skills, with the ability to think strategically and drive process improvements to optimize companywide operations. 
• Proven ability to adapt to changing priorities, multitask effectively, and thrive in a fast-paced environment. 
• Strong customer orientation with a drive to build intimacy with customer stakeholders/leadership and their organizations’ needs. 
• Excellent written and verbal communication skills. 

Expectations:

• New hires in this role will complete the following certifications within the first 3-to-6 months of hire: Microsoft Exam AZ-900: Microsoft Azure Fundamentals and Microsoft Exam DP-900: Data Platform Fundamentals 
• This is a non-billable client-facing management consulting / leadership role that involves day-to-day client interaction. 
• This role can be expected to travel within the continental United States up to 20%, at times monthly. 

Benefits:

• Competitive salary with bonus. 
• Comprehensive medical, dental, vision and life insurance through United Healthcare. 
• Three (3) weeks of paid time off annually, not including eight (8) paid company holidays. 
• Monthly professional development funds. 
• Annual conference & training budget. 
• Fully remote work environment, with local co-working options. 

CANDIDATES MUST BE BASED IN THE CONTINENTAL UNITED STATES AND LEGALLY AUTHORIZED TO WORK. THIS POSITION IS FULL TIME AND NOT OPEN TO CONTRACTORS. DIRECT HIRE ONLY – NO AGENCIES.  

NY, CO, CA, and WA residents only: In accordance with NY, CO, CA, and WA law, the range provided is Eastwall’s reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.