Top IT Support & Helpdesk Jobs in Houston, TX

Provide in-person and remote desktop support for Windows, mobile devices, and printers; deploy applications; manage onboarding/offboarding; troubleshoot incidents; participate in inventories and IT projects; perform printer administration and occasional local site coverage.

Provide end-user IT support: troubleshoot Windows and Microsoft 365 environments, install/configure hardware and software, log incidents in ITSM (ServiceNow), escalate issues, maintain documentation, deliver user training, support AV and collaboration tools, and collaborate on digital workplace initiatives.

Lead IT infrastructure, applications, cybersecurity, and support for HQ and 12+ service centers. Manage MSP/vendor relationships, ERP/CRM administration, incident response, backups, field support, IT budget, and roadmap; mentor staff and drive technology-enabled process improvements.

Build and lead DESRI's internal IT function: define IT strategy and governance, manage infrastructure and enterprise applications (Microsoft 365, HRIS), lead cybersecurity and compliance, oversee vendor and budget management, establish service delivery and Help Desk, and scale a global IT team to support distributed operations and remote employees.

Provide desktop and network technical support, troubleshoot software and systems, manage tickets via HelpMe (BMS), escalate complex issues, assist L1 staff, and maintain IT infrastructure using Windows Server, Intune, SCCM, VPN, and networking technologies.

Senior-level IT infrastructure analyst providing L3 escalation and leading infrastructure projects (server refreshes, cloud migrations, network/firewall, security/monitoring). Mentors L1/L2 staff, documents configurations in ITGlue, participates in on-call rotation, and collaborates with vCIOs, PMs, Service Desk, and NOC to ensure successful delivery and support.

Maintain and support enterprise Layer 2/3 network infrastructure across multiple sites, including switches, routers, firewalls, VPNs, wireless, cabling and monitoring. Implement changes, manage configurations, troubleshoot complex connectivity and performance issues, perform firmware lifecycle tasks, document standards, and leverage automation to improve reliability and security in an ITAR-regulated aerospace environment.

Provide technical support for desktops, laptops, printers, clinical peripherals, and clinical applications; manage user accounts, MFA, and device lifecycle; troubleshoot connectivity, VPN, Microsoft 365, and endpoint issues; document work and follow HIPAA and security practices while supporting clinical users and implementation projects.

Supervise tier-1/2 infrastructure team and projects to maintain 24/7 availability of servers, network, Azure and M365 services. Manage Active Directory, DNS, SSL, Group Policy, backups, Meraki SD-WAN/VLANs, VPNs, security assessments, patches, and cloud integrations. Automate tasks with PowerShell/batch scripts, monitor systems, document change control, and coordinate with cloud providers and Microsoft for deployments and remediation.

Direct live and recorded newscasts using automation and manual switching; oversee show look and quality control; troubleshoot studio and broadcast systems; use NLE and content management tools for programming, commercial and digital content; collaborate with news, production, and technical teams.