Manager, Exam Management

Toast offers remote and hybrid work flexibility. Our Legal & Compliance teams are primarily concentrated in Boston, Chicago, New York, Washington, and San Francisco. Candidates residing in these areas will benefit from closer proximity to colleagues and greater access to company resources and events.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. 

The Toast Enterprise Risk and Compliance Management Program provides a coordinated, company-wide approach to identify, measure, monitor, mitigate and treat risks, while enabling the business to innovate and deliver quality products and solutions to serve our customers. 

Toast, Inc. seeks a Manager to support the enhancement of an enterprise Regulatory/Compliance Inquiry and Exam management process to analyze, collect materials, and respond to inquiries and exams received by international, US federal and state regulators, external auditors, and third-party partners. The Manager will also serve as the primary point of contact for regulators and partners in exams and inquiries, with oversight provided by Risk & Compliance leadership.

About this roll* (Responsibilities)

• Support the maturity of the regulatory/compliance inquiries and exams process.
• Build and cultivate positive relationships with regulators, third-party partners, and external auditors, and internal stakeholders.
• Oversee and facilitate external reviews, audits, and supervisory exams by credibly challenging internal stakeholders on responses to requests and tracking/submitting requests timely. 
• Provide consultative guidance on management responses to regulatory issues or findings.
• Monitor and report status of current/upcoming external reviews, audits, and supervisory exams to internal stakeholders. 
• Support compliance personnel in remediating issues from external reviews, audits, and supervisory exams. 
• Perform regulatory exam readiness assessments to proactively identify and escalate potential regulatory/compliance issues.
• Establish and maintain an inventory of standardized responses for common requests.
• Implement technology and tools to improve efficiency of the regulatory/compliance inquiries and exam management process.

Do you have the right ingredients*? (Requirements)

• Bachelor’s Degree required.
• At least seven (5) years of experience in a risk, compliance, or audit role at a technology (FinTech preferred) company.
• Strong familiarity with laws and regulations related to money transmission, payments, payroll, credit, consumer, etc.
• Ability to read and interpret complex regulatory language, synthesize, and articulate in an easily digestible manner.
• Strong critical and analytical thinking, decision making, and innovative problem-solving skills
• Experience handling sophisticated regulatory inquiries and collaborating with senior leaders, business partners, compliance, and subject matter experts.
• Excellent verbal and written communication skills, including proven track record of effective communication with regulatory agencies.
• Leader with ability to drive action and build consensus among cross-functional stakeholders.
• Ability to adapt in challenging and changing situations, comfortable dealing with ambiguity and uncertainty.
• Detail oriented with the ability to meet firm deadlines.
• JD preferred.  

*Bread puns are  encouraged but not required

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.