Top IT Support & Helpdesk Jobs in Houston, TX

Leads Trader Desktop and Voice Support across U.S. trading floors. Manages Systems Operations Engineers, service delivery, incident resolution, risk and compliance, workforce planning, resource allocation, and stakeholder partnerships. Drives operational efficiency, automation, process improvements, and adherence to SLAs. Oversees performance management, talent development, hiring, and support for critical desktop, voice, collaboration, operating system, application, and systems management technologies.

Supports production application flows by monitoring, troubleshooting, and resolving application or infrastructure service interruptions. Analyzes operational signals, validates AI-assisted incident recommendations, participates in problem management, and communicates escalations and solutions to business and technology stakeholders. The role also identifies recurring issues, supports remediation, and improves system stability, availability, resiliency, and security across large-scale technology environments.

Supervise and improve the Client Services function, handling escalated help desk issues, incident and problem management, SLAs, service standards, hardware lifecycle activities, user accounts, and technical support processes. Coordinate across IT Operations, IT Applications, business units, and vendors; coach support staff; manage projects; perform root-cause analysis; and drive customer satisfaction, documentation quality, and service delivery improvements.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Supports day-to-day NetSuite administration, configuration, user access, data maintenance, integrations, documentation, testing, and front-line issue resolution. The role assists with scripts, workflows, forms, custom records, system migrations, audit tasks, and segregation-of-duties reviews while coordinating with internal stakeholders and a managed service provider.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.