Top IT Support & Helpdesk Jobs in Houston, TX

Leads Trader Desktop and Voice Support across U.S. trading floors. Manages Systems Operations Engineers, service delivery, incident resolution, risk and compliance, workforce planning, resource allocation, and stakeholder partnerships. Drives operational efficiency, automation, process improvements, and adherence to SLAs. Oversees performance management, talent development, hiring, and support for critical desktop, voice, collaboration, operating system, application, and systems management technologies.

Provides front-line IT support for internal teams, troubleshooting computer systems, software, hardware, networks, and applications. Manages ServiceNow incidents, prioritizes and escalates requests, installs and configures approved technology, documents resolutions, supports root-cause analysis, and assists with infrastructure updates, security checks, and technical changes.

Supports production application flows by monitoring, troubleshooting, and resolving application or infrastructure service interruptions. Analyzes operational signals, validates AI-assisted incident recommendations, participates in problem management, and communicates escalations and solutions to business and technology stakeholders. The role also identifies recurring issues, supports remediation, and improves system stability, availability, resiliency, and security across large-scale technology environments.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provides Level 2 technical support for Japan-region customers by investigating escalated issues, reproducing problems, analyzing logs and configuration, identifying solutions, and escalating unresolved bugs. The role supports Windows, macOS, and Linux environments, collaborates with engineering and product teams, creates knowledge-base content, delivers training, and works a Sunday–Thursday overnight schedule with rotating weekend on-call duties.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.