Top IT Support & Helpdesk Jobs in Houston, TX

As a Field Technician, you will ensure the smooth operation of display devices by troubleshooting issues, working with the operations team, and traveling to store locations as needed.

Provide onsite end-user and technical support for a distributed enterprise, focusing on laptop/Desktop (Windows, macOS, mobile). Manage Windows Server, Active Directory/GPOs, endpoint management, incident/change/problem/knowledge management, backups/disaster recovery, monitoring, security measures, and troubleshoot hardware, software and networking issues.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Co-lead Mobility Engineering to manage Intune MDM/MAM and Jamf environments; provide Tier 1-3 support, device lifecycle management, macOS and Windows administration, troubleshooting, documentation, and cross-team collaboration to ensure secure, compliant mobile and endpoint solutions.

The Application Support Analyst provides 1st and 2nd level support to business users in the Americas, handling incidents and ensuring customer satisfaction with business-critical trading applications.

The Building Engineer ensures the safe operation of all mechanical, electrical, plumbing, and HVAC systems at Hotel Granduca, performing maintenance and repairs to enhance guest satisfaction.

Provide operational support, administration, development, validation, and troubleshooting for the LIMS system. Maintain compliance documentation, translate user requirements, manage change control, produce reports, and train end users.