Top IT Support & Helpdesk Jobs in Houston, TX

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Provide in-person and remote IT support for corporate and retail locations: install and configure devices, troubleshoot hardware/software and networks, manage accounts, document work in Jira, deploy mobile devices with MobileIron, perform maintenance and upgrades, stock and requisition equipment, and participate in on-call rotation and travel to stores.

Lead and grow the IT department, manage infrastructure (servers, networks, cloud, endpoints), oversee projects, budgets, policies, ensure security and compliance, and coordinate with leadership and other departments.

Coordinate IT systems and support for a hybrid workforce: manage macOS and Windows device deployments, Microsoft 365 and identity systems, monitor endpoint health, maintain office network infrastructure, own onboarding/offboarding and device inventory, automate workflows via scripting/APIs, maintain SOC 2/ISO 27001 evidence, and coordinate with Security, HR, and IT.

Support and enhance the enterprise Microsoft 365 collaboration platform by administering identity and security controls (MFA, Conditional Access), handling tenant integrations, licensing, migrations, provisioning, and troubleshooting. Develop or modify application logic, contribute to automation and documentation, monitor product roadmap, and support platform rollouts and operational improvements. Participate in 24/7 on-call support and collaborate with senior engineers on complex issues.

Provide onsite IT support: maintain infrastructure and corporate assets, install/configure and update Windows OS and applications, resolve user requests, document tasks/incidents, enforce security and data confidentiality, and report to Technology and Software teams.

Provide on-site technology support for the Houston office, handling hardware, peripherals, mobile devices, AV, telephony, Citrix and local application support. Respond to helpdesk tickets and calls, log and resolve or escalate issues, perform setups and repairs, maintain policies and security best practices, and support attorneys and staff with hands-on customer service.