Top IT Support & Helpdesk Jobs in Houston, TX

Provides Tier 1 and Tier 2 technical support for hardware, software, networks, business applications, and user access. Responsibilities include troubleshooting, system maintenance, device configuration, VPN and connectivity support, account administration, endpoint security, documentation, user training, vendor coordination, and support for IT rollouts, migrations, and infrastructure projects.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Supports and administers Procore and related enterprise applications for asset management, purchasing, and construction operations. Configures permissions, workflows, templates, forms, and settings; troubleshoots user, data, workflow, and integration issues; documents processes; gathers requirements; supports integrations and data validation; trains users; and promotes application governance, adoption, and continuous improvement.

Provides Tier 1 IT help desk and infrastructure support, including troubleshooting, issue escalation, client onboarding, hardware deployment, racking, cabling, installation, documentation, and change-management assistance. Supports Windows environments, Active Directory, networking, virtualization, imaging, compute, storage, backup, and automation systems. Maintains project records, reports progress, meets deadlines, and participates in an after-hours on-call rotation. Frequent local travel and occasional lifting of up to 50 pounds are required.

Own complex customer escalations by reproducing issues, analyzing SQL, logs, APIs, and telemetry, identifying root causes, and communicating impact, workarounds, and resolution timelines. Create reproducible investigations, RCA documentation, and knowledge-base content. Partner with Support, Engineering, QA, and Product on defect resolution and release readiness. Automate troubleshooting with SQL, PowerShell, or macros and proactively identify release impacts.

Provides onsite and remote technical support for workstations, laptops, mobile devices, printers, phones, network equipment, and related software. Prioritizes and manages support tickets, troubleshoots hardware and software, administers Order Entry applications, maintains imaging, security, antivirus, patch, and license compliance, and coordinates repairs and equipment purchasing. Trains users and junior support staff, supports technology projects and upgrades, manages spare equipment, and serves as the local IT escalation contact, including after-hours and weekend support.

Provides system configuration, data validation, and technical support for school-facing student information system operations across Houston ISD. Supports schedules, grades, calendars, attendance, policy alignment, daily campus use, and annual system rollover activities while collaborating with school and central teams.

Provides second-level technical support for the NOVOS software and automation platform. Responsibilities include troubleshooting, root cause analysis, customer configuration, deployment improvements, diagnostic utility development, virtualized test environment maintenance, firewall and access administration, and configuration releases. Collaborates with customers and internal teams to improve reliability and operational efficiency. Requires networking, firewall, Linux, SQL, Python, virtualization, and web application administration skills, with domestic and international travel for support and deployments.

Administer Microsoft 365, Windows Server, Active Directory, Intune, Azure, networks, endpoints, and virtual servers. Provide hands-on end-user support, troubleshoot infrastructure issues, manage patching, backups, deployments, and security controls. Develop PowerShell scripts and Power Automate workflows, support cybersecurity and compliance initiatives, document procedures, and contribute to infrastructure and technology improvement projects.

Provides day-to-day IT support, including user account setup, equipment and software installation, network administration, issue resolution, maintenance, data security, access management, and employee training. Supports technology purchasing, policies, documentation, business continuity, HIPAA compliance, security monitoring, information storage, office technology, and limited social media and branding technology initiatives.