Top IT Support & Helpdesk Jobs in Houston, TX

Administer and troubleshoot BMC Discovery appliances and integrations with CMDB/ITSM. Perform OS-level support, resolve discovery scan and credential issues, develop discovery patterns via scripting, coordinate patches/changes, and work with global teams to meet security and change-control standards.

Provide day-to-day technical support for hardware, software, and network systems. Troubleshoot user issues, support onboarding/offboarding and account setup, perform system maintenance and updates, assist with network/VPN/email problems, enforce security best practices, maintain documentation and IT asset inventory, and escalate complex issues to senior staff or vendors.

Provide SAP Basis and NetWeaver Portal support including troubleshooting, end-user interaction, analysis, solution recommendations, and collaboration with SAP and internal IT teams across design, implementation, testing, and support phases.

Perform SharePoint Online migrations and Office 365 administration, including OneDrive and Exchange (on-prem and Online). Configure and troubleshoot ADFS, mail flow, secure email gateways and IM platforms (Lync/Skype). Provide mailbox provisioning, end-user troubleshooting, and Exchange 2010/2013 architecture and deployment support.

Provide remote troubleshooting and monitoring for store assets, use remote monitoring tools to diagnose issues, coordinate with site personnel and contractors, dispatch technicians when needed, answer calls/emails, and support maintenance projects to maximize facility uptime.

Lead IT strategy and roadmap for a high-growth SaaS company: modernize systems and tooling, embed security/compliance and AI governance, partner cross-functionally, rationalize tooling, improve employee IT experience, and build and develop the IT team.

Proctor eLearning labs by opening/closing sites, checking in trainees, verifying IDs, launching courses, monitoring exams for policy adherence, providing technical assistance, maintaining inventory and cleanliness, reporting issues, and assisting Safety Instructors with classroom logistics and testing.

Provide first-line IT support via phone, email, and Teams; troubleshoot hardware, software, and network connectivity; deploy and configure desktops, laptops, printers, and peripherals; manage Active Directory accounts and password resets; install and update Windows and applications; document resolutions and assist with inventory.

Designs, implements, administers, and secures enterprise network and server infrastructure. Manages Cisco networking, Windows Server environments, virtualization (VMware/Hyper-V), Microsoft 365/Exchange, backups, and security tooling. Leads projects, mentors junior staff, supports disaster recovery, and responds to incidents while ensuring regulatory compliance and high availability.

Provide Tier III technical support and system integration for Safe Fleet Video Group solutions. Install, update, migrate software on Windows and Red Hat Linux systems, perform server updates and SQL scripting, troubleshoot complex hardware/software issues, train customer IT and end-users, support deployments and acceptance testing, create technical documentation, and collaborate on R&D and new feature testing.