Top IT Support & Helpdesk Jobs in Houston, TX

Senior-level IT infrastructure analyst providing L3 escalation and leading infrastructure projects (server refreshes, cloud migrations, network/firewall, security/monitoring). Mentors L1/L2 staff, documents configurations in ITGlue, participates in on-call rotation, and collaborates with vCIOs, PMs, Service Desk, and NOC to ensure successful delivery and support.

Manage identity, endpoint, cloud, and integration systems for a cloud-first environment. Own IAM, device management, automation scripting, AWS support, security/compliance (SOC 2/ISO 27001), and tier-3 escalation. Build automations, maintain runbooks, partner on threat triage, and lead system rollouts and reliability improvements.

Provide desktop and network technical support, troubleshoot software and systems, manage tickets via HelpMe (BMS), escalate complex issues, assist L1 staff, and maintain IT infrastructure using Windows Server, Intune, SCCM, VPN, and networking technologies.

Provide Level 2 desktop support and duty manager responsibilities across the enterprise: incident, asset, access, problem, and event management; maintain CMDB; install and maintain end-user hardware and software; support IT projects and standardization efforts; participate in cybersecurity tasks and escalate infrastructure issues. Travel to U.S. sites up to 10%.

Provide remote phone-based technical support for HungerRush POS systems, troubleshooting and resolving hardware, Windows, software, networking, and POS issues. Manage high-volume inbound cases, document ticket activity, escalate when needed, maintain shift availability, follow SOPs, and collaborate cross-functionally to minimize restaurant downtime and optimize customer satisfaction.

Supervise tier-1/2 infrastructure team and projects to maintain 24/7 availability of servers, network, Azure and M365 services. Manage Active Directory, DNS, SSL, Group Policy, backups, Meraki SD-WAN/VLANs, VPNs, security assessments, patches, and cloud integrations. Automate tasks with PowerShell/batch scripts, monitor systems, document change control, and coordinate with cloud providers and Microsoft for deployments and remediation.

Onsite IT Business Analyst in Houston responsible for gathering and translating business requirements for the RentalMan ERP, configuring core modules, supporting integrations, driving process improvements, leading testing/UAT and deployments, maintaining documentation, and supporting change management and roadmap efforts.

Maintain and secure physical and virtual Windows environments, manage VMware clusters and VDI, administer Active Directory and MSSQL, perform backups (Veeam), troubleshoot systems and networks, document processes, support after-hours maintenance, and ensure compliance with change control and regulatory standards.

Provide Tier 1/2/3 IT support as primary helpdesk contact via Zendesk, manage endpoints and patching via RMM, administer Microsoft Entra ID and M365 services, troubleshoot networking and infrastructure, write PowerShell automation, maintain documentation and asset inventory, and assist with onboarding/offboarding and infrastructure projects. Be available occasionally after hours for critical incidents.

Direct live and recorded newscasts using automation and manual switching; oversee show look and quality control; troubleshoot studio and broadcast systems; use NLE and content management tools for programming, commercial and digital content; collaborate with news, production, and technical teams.