Top Operations & Support Jobs in Houston, TX

Supports and improves JDE and Field Service Management applications by gathering requirements, configuring software, managing integrations, designing reports and conversions, testing solutions, and providing production support. Acts as a liaison among business, IT, vendors, and project teams; manages IT initiatives, documents processes, trains users, resolves incidents, meets SLAs, and mentors team members. Travel to job sites and offices is required 40–60% of the time.

Leads the firm's Matter Mobility program, overseeing secure client information imports, exports, and internal data transfers. Manages complex migration projects, workflows, priorities, quality metrics, and escalations while ensuring compliance with information governance standards. Collaborates with attorneys, General Counsel, Information Governance, IT, and business units on attorney transitions, client transfers, and strategic initiatives. Also drives process improvements, supports training, and provides technical and operational guidance.

Manage enterprise IT service desk ticket flow, routing, queue capacity, SLA risk, escalations, critical incidents, schedules, field dispatches, and operational reporting. Maintain resolver groups, assignment rules, dispatch procedures, and workflow improvements while coordinating geographically dispersed technical teams. The role requires independent judgment, ITSM platform experience, and active Secret clearance, with potential TS/SCI eligibility.

Provides executive and legal administrative support, including calendar and communication management, maintaining corporate and property records, preparing contract and transaction summaries, coordinating board materials and meeting minutes, processing subpoenas and invoices, managing legal correspondence, and supporting closings and special projects. The role requires confidentiality, professionalism, strong organization, communication skills, and flexibility in a fast-paced office environment.

Provides customer service and sales support at a self-storage facility, including responding to inquiries, closing leads, processing transactions, managing phone and administrative tasks, tracking documentation, and supporting property operations. The role assists with cleanliness, property walkthroughs, technology systems, compliance procedures, and team coverage while maintaining accurate records and delivering a positive customer experience.

Leads Emerson’s Southwest Regional Services team, overseeing customer service, field services, system startups, upgrades, small projects, and project management. Manages engineering and administrative personnel, customer relationships, project costs, proposals, financial performance, quality, equipment, and regional profitability. Partners with sales to expand lifecycle services, while mentoring employees and supporting an inclusive team culture. The role requires at least seven years of related experience, technical education, and up to 25% travel.

Manages third-party asset management platforms and supports trading, custodial, and client service teams. Reviews accounts for accuracy and compliance with asset allocation policies, configures accounts, monitors trading and allocations, supports strategy reallocations, troubleshoots platform issues, and coordinates with compliance, investment strategy, asset managers, and client service teams.

Provides customer and sales representative support by handling calls, researching accounts, resolving or escalating issues, maintaining interaction records, coordinating documentation, processing billing-related actions, and following up on complaints and requests. The role requires strong communication, problem-solving, organization, customer service, and administrative skills, with frequent use of internal systems and reporting trackers.

Maintains pricing, personnel, account, location, and service-item data in an internal billing platform. Performs scheduled audits, verifies records against approved sources, resolves discrepancies, documents findings, applies configuration standards, and responds to routine user inquiries. The role follows established procedures, maintains process documentation, and escalates exceptions when needed. Full training is provided, and prior automotive or reconditioning software experience is not required.

Provides onsite desktop and end-user IT support for Windows and macOS environments. Responsibilities include workstation troubleshooting, device deployment, incident triage, ticket documentation, identity and access management, MFA and password support, escalation to remote technical teams, and customer communication. The role also identifies recurring issues, supports root-cause analysis, and maintains a professional onsite presence.