Top Operations & Support Jobs in Houston, TX

Manage day-to-day operations of the branch, overseeing staff, ensuring compliance, improving efficiency, and fostering customer relationships.

Lead a facility's field operations, overseeing fleet, inventory, Field Service Managers and technicians to drive CSAT, first-time-right, productivity, safety, and budgetary targets.

Support Financial Advisors and ultra-high-net-worth clients through client onboarding, account maintenance, trade execution, and product support. Handle administrative and operational duties, liaise with compliance and internal teams, prepare portfolio materials, participate in client meetings, and proactively support regional and firm initiatives to deliver tailored wealth-management solutions.

Lead and develop a team of case entry specialists to manage end-to-end BPM workflows. Monitor queues, ensure SLA adherence, conduct quality audits, track KPIs, resolve escalations, and drive continuous process improvements to increase data integrity and operational efficiency.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Responsible for providing IT support, diagnosing hardware and network issues, developing solutions, and managing technical challenges impacting users both in-person and remotely.

Provide world-class technical support across multiple channels, act as customer advocate, learn and document HCSS products, troubleshoot issues, collaborate with internal teams, and drive process improvements to enhance customer success.

The Sr. Manager of Provider Data oversees operations for provider data management, maintaining a SQL-based provider data source for various systems.

The District Leader manages all retail aspects for 11 stores, enhancing customer service, team development, sales, and operations while ensuring brand standards. They strategize for business growth and maintain brand awareness, reporting key metrics to senior leadership.