Top Operations & Support Jobs in Houston, TX

Manage provider network contracting, performance targets, reporting, financial models, and network adequacy analysis. Negotiate contracts, build geographically competitive networks, host Joint Operating Committee meetings, educate accounts on compliance, and collaborate cross-functionally to deliver solutions and drive network growth.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Provide weekend-firstline technical support to HCSS customers across multiple channels, own customer issues, learn HCSS products, create documentation, and act as primary weekend contact to ensure customer success.

Provide customer service and process teller transactions, perform routine to moderately complex operational tasks, support branch manager with scheduling, resolve teller-line issues, identify customer needs and fraud risks, and promote digital/mobile banking while following compliance and risk policies.

The Office Administrator II role involves greeting visitors, managing calls, handling office supplies, overseeing catering, and performing general administrative tasks while ensuring office organization.

Lead a facility's field operations, overseeing fleet, inventory, Field Service Managers and technicians to drive CSAT, first-time-right, productivity, safety, and budgetary targets.

Supervise a remote team of Customer Service Representatives to meet SLAs, handle hiring and performance management, support sales qualification, lead onboarding/training, and assist with HR-related issues and employee development.

Negotiate delinquent accounts on behalf of clients to maximize savings, build and maintain relationships with external partners, manage client finances and account queues, use tools to consolidate debts for negotiation leverage, provide client guidance, and participate in special projects to support client outcomes.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

The Principal Risk Specialist will identify and mitigate risks, manage client relationships, and coordinate compliance efforts across business areas.