Top Operations & Support Jobs in Houston, TX

Supports branch operations by processing and approving teller transactions, assisting customers, promoting digital banking solutions, managing operational tasks, resolving concerns, mitigating fraud and risk, supporting scheduling, and helping motivate branch employees. The role requires strong customer service, cash-handling ability, policy adherence, issue resolution skills, and availability for most Saturdays.

Provides production application and infrastructure support, monitoring, incident and problem management, troubleshooting, escalation, and continuous improvement. Uses ServiceNow, observability tools, AI-assisted workflows, scripting, front-end technologies, and REST integrations to maintain stable, secure, and available technology services across on-premises and public cloud environments.

Develops workforce, capacity, financial, portfolio, and sustaining strategies for HPC Software and Storage Engineering. Builds multi-year forecasts, CAPEX/OPEX plans, investment scenarios, organizational models, and executive recommendations. Partners across Engineering, Finance, Product Management, and Support to align resources with technology roadmaps, identify investment gaps, evaluate tradeoffs, and improve strategic decision-making and operating cadence.

Provides high-level, confidential administrative support to C-level executives, vice presidents, medical directors, and multiple directors. Responsibilities include managing communications, drafting documents, taking meeting minutes, researching data, preparing reports, coordinating projects, handling concurrent tasks, and potentially supervising and training clerical staff.

Provide weekend technical support to HCSS customers through multiple channels, troubleshoot and resolve issues, learn HCSS products, document support interactions, and coordinate with internal departments. The role serves as the primary weekend customer-support contact and requires strong customer service, problem-solving, organization, communication, and technology skills.

Provides front-line IT support for internal teams, troubleshooting computer systems, software, hardware, networks, and applications. Manages ServiceNow incidents, prioritizes and escalates requests, installs and configures approved technology, documents resolutions, supports root-cause analysis, and assists with infrastructure updates, security checks, and technical changes.

Provides multichannel customer support for corporate travel clients by booking and modifying complex international itineraries, enforcing travel policies, assisting VIP executives, and managing disruptions. The role requires strong communication, active listening, problem-solving under pressure, technology proficiency, and near-zero booking errors. Training lasts eight weeks, followed by a permanent shift focused on traveler satisfaction, response times, and efficient issue resolution.

Serves as a client liaison and process subject matter expert, managing complex inquiries, service metrics, escalations, and client relationships. Leads process improvements, risk mitigation, documentation, analytics, and issue resolution while partnering with cross-functional teams. Supports onboarding and training, translates client needs into operational enhancements, and may lead project teams. Requires business-client interaction, process management, strong communication, analytical ability, judgment, and problem-solving skills.

Provides administrative support for the hotel sales department through word processing, data entry, filing, copying, telephone and email communication, correspondence handling, guest interactions, manager travel arrangements, and special project assistance.

Participates in a structured rotational IT program supporting digital transformation, enterprise technology, data, process improvement, and project delivery initiatives. Responsibilities include project planning, tracking, reporting, process analysis, documentation, dashboard development, testing, change management, stakeholder communication, data review, automation, prototyping, and translating business needs into technology solutions.