Top Operations & Support Jobs in Houston, TX

Provides white-glove, end-to-end desktop and voice support for trading floors and investment banking users. Troubleshoots hardware, software, operating systems, virtual desktops, telephony, applications, and production job failures. Supports deployments, scripting, escalation procedures, risk controls, vendor coordination, root-cause analysis, and service improvement. Documents tickets, communicates issues to management, participates in technology operations projects, and mentors junior staff. Requires on-site availability, 24/7 flexibility, on-call coverage, and alternative-shift availability.

Support new agent onboarding by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, communicating status updates, and processing system integration forms. Provide administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. Maintain accurate, compliant, audit-ready records while meeting service timelines.

Collects, maintains, logs, distributes, and archives project documentation. Performs filing, correspondence and transmittal processing, compliance reporting, records management, meeting scheduling, and project information entry. Tracks RFIs, submittals, and change orders; supports monthly reports, presentations, project procedures, manuals, and libraries. Collaborates with construction management staff, vendors, clients, and employees while managing multiple priorities and confidential records.

Manages, investigates, evaluates, and resolves attorney-represented and litigated auto and homeowners bodily injury claims. Responsibilities include assessing coverage, liability, damages, reserves, suspicious claims, and subrogation opportunities; negotiating settlements; coordinating with policyholders, claimants, witnesses, counsel, and internal resources; preparing trial reports; attending legal proceedings; managing counsel billing; and maintaining comprehensive claim files.

Provide senior administrative and executive support for the Community and Consumer Banking team. Responsibilities include complex calendar management, call screening, meeting and event coordination, domestic and international travel arrangements, invoice and expense processing, onboarding and offboarding support, professional communications, document maintenance, and editing spreadsheets and presentations. The role requires discretion, strong organization, communication skills, Microsoft Office proficiency, and five days per week in the office.

Manage PULSE disputes processes by identifying workflow improvements, mitigating operational risks, and leading process-improvement workstreams. Develop data-driven solutions through hypothesis testing, implementation, and monitoring. Build Tableau dashboards, automate processes with Python, and query SQL databases for actionable insights. Partner with Disputes Researchers and Operations Analytics on strategic initiatives while influencing stakeholders and driving operational excellence.

Provides Level One technical support by diagnosing, troubleshooting, documenting, resolving, and escalating technology incidents and service requests. Supports hardware, software, mobile devices, printers, peripherals, network connectivity, user access, and business applications through ITSM tools. Performs break/fix support, coordinates vendor services, monitors tickets through closure, and contributes to ITIL-aligned processes and continuous improvement. The role provides hybrid remote and onsite support for branch locations and headquarters.

The Warehouse Assistant/Driver handles receiving, delivery, and transport of materials for clinic departments and supports warehouse operations.

Handles incoming owner relations inquiries involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on cases, communicates professionally by phone and email, resolves difficult situations, builds client trust, and supports cross-training. Requires strong multitasking, organization, communication, and customer service skills, along with industry-related experience and proficiency in Microsoft Office and oil and gas software.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.