Top Operations & Support Jobs in Houston, TX

Manages business planning, data analysis, forecasting, financial and statistical modeling, performance metrics, market research, and cross-functional planning. Develops recommendations based on historical and forecasted data, identifies performance gaps, evaluates risks and returns, and supports business leaders in making data-driven decisions.

Provides front-line IT support for internal teams, troubleshooting computer systems, software, hardware, networks, and applications. Manages ServiceNow incidents, prioritizes and escalates requests, installs and configures approved technology, documents resolutions, supports root-cause analysis, and assists with infrastructure updates, security checks, and technical changes.

Provides multichannel customer support for corporate travel clients by booking and modifying complex international itineraries, enforcing travel policies, assisting VIP executives, and managing disruptions. The role requires strong communication, active listening, problem-solving under pressure, technology proficiency, and near-zero booking errors. Training lasts eight weeks, followed by a permanent shift focused on traveler satisfaction, response times, and efficient issue resolution.

Manages end-to-end fulfillment and onboarding processes, leading domestic associates and offshore contractors. Develops performance metrics, monitors throughput and quality, documents controls, resolves data issues, and drives process improvements. Partners with Product and Technology teams to redesign workflows and improve onboarding speed and consistency. Requires strong leadership, analytical, relationship-management, and process/project-management skills.

Provides multi-channel technical support to HCSS customers, acts as a liaison with internal teams, learns HCSS products, documents customer interactions, and delivers high-quality service. The role requires customer service experience, strong problem-solving and communication skills, adaptability, organization, initiative, and the ability to explain technical solutions clearly. Spanish fluency is preferred.

Leads Trader Desktop and Voice Support across U.S. trading floors. Manages Systems Operations Engineers, service delivery, incident resolution, risk and compliance, workforce planning, resource allocation, and stakeholder partnerships. Drives operational efficiency, automation, process improvements, and adherence to SLAs. Oversees performance management, talent development, hiring, and support for critical desktop, voice, collaboration, operating system, application, and systems management technologies.

Supports production application flows by monitoring, troubleshooting, and resolving application or infrastructure service interruptions. Analyzes operational signals, validates AI-assisted incident recommendations, participates in problem management, and communicates escalations and solutions to business and technology stakeholders. The role also identifies recurring issues, supports remediation, and improves system stability, availability, resiliency, and security across large-scale technology environments.

Provides confidential, high-level administrative support to senior healthcare executives, including calendar and departmental assistance, correspondence, meeting minutes, project coordination, reporting, and research. May supervise and train clerical staff while managing multiple concurrent tasks. Requires strong communication, organization, English proficiency, and proficiency with Microsoft Office, Visio, SharePoint, and Adobe.

Provides administrative support for the hotel sales department through word processing, data entry, filing, copying, telephone and email communication, correspondence handling, guest interactions, manager travel arrangements, and special project assistance.

Provides customer service and sales support by assisting account managers, resolving customer needs, coordinating orders and call overflow, maintaining customer records in OPUS and Salesforce, and cultivating relationships with under-penetrated accounts. The role requires strong communication, organization, time management, and Microsoft Office proficiency, with customer service, CRM, call center, or industrial sales experience preferred.