Top Operations & Support Jobs in Houston, TX

Manage a caseload of initial long-term care eligibility files, review detailed medical records, make timely eligibility determinations, communicate decisions in writing and by phone, compile documentation, reconcile inconsistencies, engage medical/legal resources, and occasionally represent the company in deposition or trial.

Handle inbound customer inquiries by phone and email for group disability claims, research policy/claim questions, process transactions, escalate as needed, and deliver empathetic, high-quality service while using multiple internal systems and attending in-person training.

Supervise and coach a team of customer care associates to deliver excellent service on MetLife products. Monitor calls, provide feedback, create performance appraisals, ensure regulatory compliance (ERISA, HIPAA), partner with recruiting, and foster engagement and cross-team collaboration to meet business metrics.

Produce real-time closed captions by re-speaking into web-based software for live events. Work remotely on project-based assignments, complete training/qualification, perform pre-event checks, and ensure accessibility with clear speech, accurate grammar, and focused, timely captioning.

Rubrik invites engineers to join their talent community to be part of a team dedicated to data security, innovation, and inclusion. Candidates should be motivated to tackle challenges and contribute to product development.

Lead RevOps for B2B growth: translate goals into forecasts, models, incentives, and dashboards. Partner with Sales to analyze funnel performance, reconcile top-down and bottom-up forecasts, run pipeline reviews, and improve coverage, capacity, and data quality using spreadsheets, CRM data, and BI tools.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Optimize workforce performance for service and clinical operations by forecasting staffing, managing intraday operations for Intake and Clinical RN teams, monitoring productivity and queues, delivering performance reports and insights, identifying improvement and automation opportunities, leading daily operational meetings, and preparing leadership presentations.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.

Lead and launch a niche adventure travel agency on Fora's platform. Own P&L, recruit and coach independent advisors, set strategy, build repeatable operations, grow revenue, and manage supplier relationships.

Manage end-to-end homeowner property claims from first notice through resolution. Investigate coverage and liability, produce estimates using Cotality/Xactimate, document files, negotiate settlements, coordinate vendors, perform virtual inspections, update reserves, and support CAT events while delivering superior customer service.

Lead design and launch of Openly's Auto Casualty, Property Liability, and Litigation claims teams. Build processes, vendor partnerships, segmentation rules, metrics, and automated reporting. Drive regulatory compliance, operational performance (loss, LAE, cycle time), talent development, cross-functional collaboration, and industry representation while leveraging technology and data to optimize claims outcomes and customer experience.

Manage end-to-end homeowner property claims from first notice through resolution. Investigate coverage and causation, prepare accurate estimates, document files, negotiate settlements, collaborate with vendors and internal teams, conduct virtual inspections using AI-assisted tools, update reserves, and support CAT events and continuous process improvements.

Lead and scale Dropbox's global revenue operations across SMB, Mid-Market, and Enterprise. Own revenue planning, forecasting, incentives, systems, analytics, and GTM infrastructure. Drive forecasting rigor, territory design, KPI tracking, cross-functional processes, and AI-enabled productivity improvements. Build and lead a high-performing Revenue Operations team partnering with Sales, Finance, Marketing, Product, and Customer organizations.