Top Operations & Support Jobs in Houston, TX

The AVP, Innovation & Support Manager oversees projects in Residential Lending, ensuring compliance and operational efficiency while managing the Support team.

Lead and oversee all Bermuda operations for Coinbase, including outsourced vendors, regulatory and banking interactions, operational resilience, incident response, SLA and supervision frameworks, and first-line defense activities like launch assessments, audits, and regulatory examinations.

Lead and manage the onboarding strategy for veterinary clinics, overseeing a team of specialists, ensuring successful implementation and client delivery across multiple projects.

The Senior Registrar Operations Lead ensures operational excellence in Domains by managing escalations, compliance issues, and technical operations across departments, streamlining workflows and enhancing customer experiences.

The Revenue Operations Manager oversees revenue operations' health, manages direct reports, addresses billing issues, aligns finance, and improves processes across teams.

Lead and execute enterprise IT strategy and operations for a remote-first environment. Oversee infrastructure, networking, endpoints, identity, SaaS, cybersecurity, AI governance, disaster recovery, vendor management, budgets, and staff development while enabling secure AI adoption and operational automations.

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

Handle inbound patient calls to answer questions about prescriptions, refills, appointments, and account status. Document interactions, follow up via secure portal when needed, escalate clinical issues per protocol, and maintain HIPAA and patient safety standards. Part-time, phone-first role with potential conversion to permanent.

Manage and optimize the Five9 collections dialer environment across internal and third-party operations. Develop outbound dialing strategies, configure campaigns and pacing, monitor performance and compliance (TCPA/FDCPA), troubleshoot vendor/dialer issues, build reporting and SOPs, and drive automation and process improvements in partnership with Ops, WFM, Product, Engineering, and Compliance.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.