Top Operations & Support Jobs in Houston, TX

Documents current-state business processes, creates process maps and SOPs, validates procedures in business systems, maintains SOP governance, applies Lean Six Sigma methods, supports system testing and user training, and helps standardize processes across branches and corporate teams.

Prepare paper documents by sorting and removing staples, scan and index records accurately, perform quality checks, and maintain organized production workflows. The role requires attention to detail, basic computer skills, repetitive focused work, and the ability to lift 40–50 pounds. Candidates must have a high school diploma or equivalent and pass a 10-year background check and drug screen.

Leads daily customer operations, frontline employees, revenue generation, customer service, sales processes, productivity, safety, budgets, and vendor relations. Resolves customer issues, drives value-added sales, supports recruiting and performance evaluations, communicates operational updates, and promotes employee engagement and process improvement. Ensures teams follow company standards while delivering strong customer satisfaction and operating results.

Provides administrative and executive support to RSM tax leaders by managing calendars, meetings, travel arrangements, expense reports, confidential correspondence, presentations, reports, and special projects. Coordinates meeting logistics, proofreads materials, liaises with internal departments, and serves as a resource for firm systems and processes. Requires professionalism, confidentiality, organization, responsiveness, and adaptability in a hybrid work environment.

Photograph and digitally catalog clients’ clothing, shoes, handbags, jewelry, and accessories in private homes. Upload and organize images in Google Drive according to established processes, follow Team Lead direction, handle luxury belongings carefully, and maintain professionalism, confidentiality, punctuality, and discretion.

Support small-business customers using Homebase Payroll across chat, email, and phone. Explain payroll workflows, investigate complex issues, identify recurring customer trends, and collaborate with Product, Engineering, Operations, and Customer Experience teams on improvements. The role also involves using AI tools, testing new processes, documenting solutions, and helping customers confidently manage payroll processing, taxes, direct deposits, onboarding, corrections, and year-end activities.

Provides front-desk and administrative support by answering calls, responding to emails, greeting visitors, maintaining company records and customer files, managing office supplies, coordinating scheduling, and completing other office tasks. Requires strong organization, discretion, attention to detail, communication, multitasking, and Microsoft Office proficiency. Occasional lifting of up to 25 pounds and extended computer-based work are required.

Provide timely customer and employee support through phone and email, resolve issues using a ticketing system, assist with third-party delivery platform inquiries, and maintain positive customer relationships while following company policies.

Supervises an In Plant Service Center, coordinating daily schedules, customer requirements, personnel, equipment, inventory, maintenance, safety compliance, documentation, billing, and operational reporting. Leads hiring, training, performance management, and continuous improvement initiatives while supporting sales and ensuring production, quality, and safety goals are met. The role operates across office, field, and production environments and requires travel to customer sites.

Own and administer the Salesforce CRM environment, including configuration, access, support tickets, reports, dashboards, automations, data quality, documentation, and stakeholder-requested improvements. The role supports sales and service teams, manages related revenue tools, and requires hands-on experience with Sales Cloud, Service Cloud, automation flows, validation rules, custom objects, permissions, and field configuration. The position is hybrid in Houston, requiring four days onsite weekly.