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Lead implementation strategy and customer rollouts for major B2B opportunities, partnering with Sales, Account Management, Product, and Engineering. Manage and coach Implementation Managers, oversee deployment milestones, deliver customer training, drive product adoption, remove implementation blockers, and establish scalable onboarding processes. Serve as the senior implementation voice for strategic customers and ensure smooth transitions to Account Management.

Administer U.S. employee benefits programs, including health and welfare plans, 401(k), and leaves of absence. Manage compliance with ERISA, ACA, COBRA, HIPAA, FMLA, and state regulations; coordinate vendors and audits; maintain benefits data; support international benefits; and improve processes. Serve as a primary employee and stakeholder contact while partnering with Payroll, People Operations, brokers, carriers, and third-party administrators.

Own corporate tax compliance and reporting across federal, state, local, and non-income taxes. Prepare ASC 740 provisions, manage tax returns with external advisors, support month-end close, handle notices, research tax issues, and document calculations. Use AI tools to accelerate research, memo drafting, notice analysis, and workflow automation while applying sound judgment. Partner with Accounting and Legal in a five-day-per-week in-office environment.

Manage recurring billing cycles, revenue recognition, contract tracking, customer records, and invoice inquiries. Support audits by preparing accounts receivable and revenue documentation, maintain billing agreement records, and collaborate with Finance, Accounting, and external accounting partners. The role requires knowledge of software billing, ASC 606, general ledger accounting, month-end close, and advanced spreadsheet skills.

Conduct standard workers’ compensation premium audits remotely using mail, phone, and virtual platforms. Review payroll, tax, contractor, and financial records; analyze business operations; apply NCCI, PAAS, and state classification codes; identify exposure gaps; document findings; and prepare audit worksheets. Communicate with policyholders, ensure regulatory compliance, maintain confidentiality, complete audits on schedule, and support improvements to audit technology and procedures.

Leads and develops a team of Solutions Engineers while remaining hands-on with customer projects. Responsibilities include solution design, integrations, customer discovery, effort estimation, project risk management, delivery quality, staffing, recruiting, escalations, and AI-enabled delivery initiatives. The role partners with Sales and Professional Services, serves manufacturing and industrial customers, and requires travel up to 25%.

Own the strategy, roadmap, innovation, launch, and commercial performance of TransUnion’s Prefill Solutions portfolio. Lead cross-functional teams across product, engineering, data science, marketing, sales, finance, and training. Define customer journeys, prioritize investments, develop new products, oversee commercialization, analyze product and financial performance, and drive measurable adoption, conversion, accuracy, and revenue outcomes. Mentor product managers and lead strategic customer discovery and decision-making forums.

Build and operate Dragos’s web application, GraphQL and gRPC APIs, and client SDKs. Develop React and TypeScript features, design versioned API contracts, maintain Python, TypeScript, and Go SDKs, and collaborate with Product, Design, and backend engineering. Improve performance, accessibility, observability, security, testing, and code quality while supporting security data at scale.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Lead a team of 4–8 AI engineers while remaining hands-on with architecture, code reviews, debugging, and technical decisions. Own delivery of production AI systems, including LLM applications, agentic workflows, document extraction, ETL pipelines, observability, evaluation, and monitoring. Partner with product, platform, data engineering, recruiting, and customers to build reliable, scalable AI features and grow engineering talent.