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Provides first-line support for Canoe’s production clients, handling inquiries, troubleshooting, training, and product education. The role coordinates with Product and Data teams to resolve bugs, communicate feedback, improve workflows, maintain Help Center content, and support AI adoption initiatives. Success requires strong client focus, analytical problem-solving, technical communication, collaboration, and interest in AI-enabled support operations.

The Venue Account Executive will grow the customer base by prospecting investment banks, private equity firms, law firms, accounting advisors, and corporations. Responsibilities include territory planning, relationship development, managing the full sales cycle, conducting presentations and demos, attending networking events and conferences, negotiating and closing deals, collaborating with internal sales and service teams, and maintaining accurate Salesforce activity and pipeline data.

Leads product design across multiple product lines, setting design strategy, standards, systems, research, accessibility, and AI-enabled practices. Manages and develops the design team, partners with product, engineering, and sales leadership, defines long-term design vision and roadmaps, represents design in executive planning, and owns hiring, resourcing, prioritization, quality, and business impact.

Owns end-to-end people operations, including onboarding, performance and compensation cycles, offboarding, benefits, payroll, compliance, immigration casework, leave administration, HR technology, vendors, and people analytics. Builds scalable processes, documentation, automation, dashboards, and self-service systems while partnering with Legal, IT, Finance, recruiting, managers, and outside counsel to improve the employee experience.

Own the full post-sale experience for insurance claims clients, including onboarding, data migration, claims program launches, account health, business reviews, renewals, and expansion. Build trusted client relationships, translate claims performance data into insights, coordinate cross-functional issue resolution, and create scalable customer success playbooks, metrics, and operating rhythms.

Generate qualified pipeline through outbound prospecting across calls, email, LinkedIn, and creative channels. Partner with Account Executives to develop strategic account plans, engage enterprise decision-makers, communicate technical product value, test messaging, identify market opportunities, and improve the outbound sales playbook. The role is office-based in New York City Monday through Thursday, with remote flexibility on Fridays.

An early-career software engineering resident will build and deploy production services, use AI tools to accelerate development, improve system performance, and collaborate with product, design, and engineering teams. The 18-week program requires full-time, in-office work in New York City and offers potential full-time employment after completion. Residents are expected to ship a real contribution, apply strong computer science fundamentals, and work effectively in a fast-paced environment.

Build and manage a West Coast territory selling managed services to broadband providers, telecom operators, cooperatives, municipal networks, and WISPs. Generate pipeline, develop executive relationships, manage complex multi-stakeholder sales cycles, acquire new customers, expand existing accounts, forecast through CRM tools, and represent the company at customer meetings and industry events. The role requires 40–50% travel throughout the assigned territory.

Own People Operations programs including benefits, HRIS, payroll, multi-state compliance, policies, performance and merit cycles. Manage vendors, administer HR systems, improve and automate processes, and support employee experience. Provide analysis and recommendations for future PEO, HRIS, benefits, and policy decisions while handling sensitive employee matters with tact and clarity.

Own the full vendor and contractor lifecycle, including intake, negotiation, purchase orders, contract execution, renewals, and termination. Manage procurement workflows in Ramp, maintain vendor and contractor records, coordinate legal and risk reviews, optimize spend with FP&A, and oversee contractor onboarding and offboarding. Partner with IT, Legal, Vendor Risk Management, Accounting, and internal contract owners to ensure compliance, improve procurement processes, and support scalable operations.