Top Operations & Support Jobs in Detroit, MI

The role focuses on building and engaging a community centered around Information Technology talent. Responsibilities include outreach, networking, and fostering relationships among IT professionals.

The role involves managing the staffing and scheduling processes, collaborating with leadership to optimize resource utilization, and addressing staffing issues in a professional services setting.

Provide administrative and data-entry support for property recovery billing: post CAM, tax, and utility billings; prepare and deliver billing packets; support lease administration; process tenant chargebacks; and perform other administrative duties and special projects.

Prepare and configure POS hardware for deployment by loading software and firmware, performing QA and inventory tracking, quarantining defective units, collaborating with shipping teams to meet timelines, and suggesting process improvements while following SOPs and SLAs.

Provide remote customer support for top-tier brands: troubleshoot issues, manage and review transactions, respond to inquiries accurately and promptly, protect customer information, and maintain high professionalism while working 15–25 hours weekly.

Provide client-facing administrative support: answer phones and emails, coordinate appointments and onboarding, manage paperwork and mailings, maintain accurate client data, follow up on client requests, and help coordinate team workflows to keep operations running smoothly.

Lead and scale the Revenue Operations practice as a senior, client-facing player-coach. Manage and mentor RevOps engineers, oversee complex Salesforce, Pardot, and HubSpot implementations and audits, troubleshoot architecture and integrations, translate technical findings for executives, support scoping and sales, and develop repeatable processes, documentation, and delivery standards.

Lead ERP analysis, administration, configuration, testing, and support across global manufacturing sites. Translate business requirements into ERP solutions, document processes, drive standard functionality adoption, support EDI, mentor junior analysts, and deliver end-user training while partnering with technical and functional teams.

Investigates individual claims, interprets health and excess insurance plans, audits claim documentation and benefit payments, determines liability, establishes and updates reserves, authorizes appropriate payments, and communicates coverage decisions to third-party administrators and clients. The role also refers high-dollar or trigger-diagnosis claims to specialized departments and requires medical terminology, claims analysis, policy interpretation, confidentiality, and Microsoft Office proficiency.

Oversee daily office operations and workflows, coordinate schedules and meetings, maintain client documents and CRM records, support financial advisors, onboard and train new hires, liaise with vendors and clients, and implement process improvements to ensure efficient, professional client service.