Top Operations & Support Jobs in Detroit, MI

Lead strategic planning and operating-model design to improve fleet sales execution. Build cross-functional rhythms, drive transformation opportunities into executable plans, enable executive-ready reporting and dashboards, reduce process friction, and pilot AI/automation to improve planning, reporting, and coordination.

Lead a team to improve GM customer journeys using data and dealer feedback. Drive process improvements, manage high-profile customer interactions and referrals, coordinate goodwill and training, attend dealer/field meetings, and support legal/compliance resolutions. Focus on reducing service time, improving first-time fixes, and advocating for customers to improve retention and dealer outcomes.

Leads regional execution of wealth management growth strategies and business initiatives. Supports investment growth plans, advisor performance, onboarding, training, staffing, and recruitment tracking. Coordinates scorecards, business reviews, employee engagement, regional events, and communications across Wealth Management and One Chase partners. Builds action plans, promotes best practices, and serves as proxy for the Regional Director of Wealth when needed. The role requires strong collaboration, communication, follow-through, wealth or investment product knowledge, and travel up to 50%.

Lead design and scaling of operating architecture for Bose Audio Technologies. Build end-to-end customer lifecycle systems (contracting to support), drive cross-functional alignment with Sales and Engineering, develop operational systems (billing, usage tracking, licensing), and build a high-performing Customer & Business Operations organization focused on customer-centricity and repeatable platform delivery.

Manage moderately complex to complex commercial property/casualty claims: investigate, evaluate coverage and liability, set and adjust reserves, negotiate settlements, coordinate litigation, mentor team members, and support claims team management and quality review.

Provide administrative and analytical support by attending meetings and trainings, taking notes, creating presentations, delivering reports, analyzing metrics, and contributing ideas to improve team operations.

Provide high-level administrative support to the Senior Director of Engineering North America and the NA Engineering department: manage complex calendars, coordinate domestic and international travel and expenses, organize meetings and events, prepare reports and presentations, maintain departmental systems and documents (Microsoft 365, SharePoint, SAP easyDocs), drive process improvements and AI tool adoption, and support cross-departmental administrative needs.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Connect individually with students to assess interest in returning to school, build rapport, schedule Success Coach meetings, document progress in a CRM, manage high call volume and multi-channel outreach, collaborate with university partners, and use data to prioritize outreach.

Serves as strategic partner and force multiplier to the Chief Revenue Officer, driving revenue leadership operations, strategic planning, goal tracking, executive and board communications, customer and partner engagement, and cross-functional resolution of business priorities. The role manages CRO office initiatives, optimizes executive time, builds scalable operating processes, and coordinates with senior leaders across Sales, Finance, Operations, People, and other teams.

Lead GitLab's pipeline growth strategy and operating cadence to drive predictable, scalable pipeline and revenue outcomes. Partner cross-functionally to set targets, capacity plans, and program mix; define global pipeline standards, hygiene, and taxonomy; run pipeline reviews and governance; and deliver analytics, dashboards, and recommendations to improve forecast accuracy, conversion, velocity, and execution quality across inbound, outbound, partner, and expansion motions.

Serve as the Tier 1 IT helpdesk’s first point of contact, triaging and resolving employee technology issues through Linear, Slack, email, and chat. Troubleshoot accounts, passwords, hardware, printers, mobile devices, email, and business applications. Administer Google Workspace accounts and device access, support onboarding and offboarding, provision hardware, track inventory, document resolutions, maintain knowledge base content, and escalate complex issues with complete documentation.