Top Operations & Support Jobs in Detroit, MI

Manage and resolve technical support requests from Ford and Lincoln dealership technicians. Provide remote vehicle diagnostic and repair guidance by researching service manuals and technical documents, formulate recommendations, track case progress, coordinate with field engineers and dealer personnel, and confirm final resolution. The role also includes escalating complex issues, supporting hotline operations, participating in calibration and training sessions, and working onsite with occasional Saturdays and holidays as business needs require.

Paid, onsite summer internship providing undergraduate students with project-based assignments, exposure to Federal Reserve Bank operations, professional development, collaboration with Bank leaders and subject matter experts, and opportunities to interpret data, present information, and support organizational decision-making.

Leads Fleet and Commercial customer support, analytics, escalations, and process improvement. Uses connected vehicle and customer data to identify root causes, develop dashboards, improve resolution metrics, and influence Product and Engineering priorities. Manages support processes, operating cadences, large-account escalations, budgets, headcount, team development, and global support expansion.

Administers and continuously improves Salesforce and related business applications. Responsibilities include user and security administration, configuration, workflow and flow troubleshooting, requirements gathering, documentation, application support, testing, deployment, training, and enhancement planning. The role partners with stakeholders and vendors to translate business needs into scalable solutions supporting leasing, legal, development, construction, property management, and operational functions.

Investigates and evaluates property damage at insured homes, prepares repair estimates, manages claims from initial notice through closure, explains coverage, supports customers with repairs and living arrangements, coordinates vendors, and may respond to catastrophe assignments. The role involves daily local fieldwork, vehicle-based inspections, occasional desk work, and limited travel for training and meetings.

Provides foundational IT support by resolving help desk tickets, configuring hardware, maintaining software, troubleshooting networks, managing IT assets, documenting processes, and supporting user accounts. The intern will also assist with IT security audits, process automation using scripting and AI tools, system upgrades, data migrations, onboarding, and walk-up support.

Monitors managed-services technologies, provides tier-1 customer and help-desk support, investigates incidents, documents issues, escalates problems, analyzes operational data, and improves support processes. The role requires collaboration with customers, suppliers, engineers, and internal teams while meeting service-level and security requirements. Work occurs within a 24/7 operation and includes overnight shifts, weekends, holidays, and possible overtime.

Manages enrollment and reenrollment communication projects for executive benefits customers. Transforms data from multiple systems into accurate branded documents, audits materials for quality, fulfills paper and digital document requests, runs reports and queries, troubleshoots issues, supports partners, and recommends process improvements.

Leads cross-functional strategy execution across corporate travel divisions, coordinating operating rhythms, online booking tool needs, contracts, client issue resolution, process improvements, and reporting to the CEO. Acts as a liaison between Options Travel and Engine, influences senior stakeholders without direct authority, and supports partner-network and global-fulfillment initiatives.

Owns business strategy, analytics, processes, and systems supporting the Partnerships organization. Responsibilities include executive planning and reporting, partner revenue dashboards, quote-to-cash operations, renewal and expansion processes, Salesforce and go-to-market technology improvements, partner event operations, roadmap development, and mentoring junior teammates.