Top Operations & Support Jobs in Detroit, MI

The Sr Buyer independently purchases materials for program teams, develops commodity strategies for cost reduction, negotiates supplier pricing, and resolves performance issues while ensuring compliance with quality standards.

The Senior Global Sourcing Manager is responsible for leading global sourcing, supplier relations, negotiations, and managing purchasing strategies for General Motors, ensuring quality and compliance across various product categories.

The Strategic Learning & Development Advisor role involves designing and executing post-sales enablement events to enhance collaboration across Customer Success and other teams, improve customer outcomes, and facilitate high-impact sessions while managing logistics and stakeholder engagement.

Support Financial Advisors by handling client service, account administration, appointment scheduling, paperwork, regulatory recordkeeping, marketing coordination, and training. Act as liaison for referrals, resolve complex client issues, and provide systems and process expertise to branch personnel.

The Customer and Business Operations Manager at Bose is responsible for designing and deploying customer operations, managing projects, and collaborating across teams to enhance audio technology business processes.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.

Design and deploy Zendesk Advanced AI Agents and Copilot to deflect support tickets and automate L0/L1 resolutions. Identify high-impact use cases, build agentic workflows that call external APIs, collaborate with Security/IT and Support Ops on governance and rollout, and track AI impact (deflection, automated resolutions, accuracy) to continuously tune performance.

Own and improve Delivery operations workflows connecting customer demand to capacity planning, cost visibility, reporting, and execution. Lead Jira infrastructure, staffing and cost models, build dashboards and decision-useful materials, partner cross-functionally, and drive automation and AI to simplify recurring work. Maintain operating cadences and support strategic planning; travel up to 10%.

Negotiate delinquent accounts on behalf of clients to maximize savings, build and maintain relationships with external partners, manage client finances and account queues, use tools to consolidate debts for negotiation leverage, provide client guidance, and participate in special projects to support client outcomes.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.