Top Operations & Support Jobs in Detroit, MI

Provide hands-on, customer-facing lifecycle support for PCs, laptops, printers, and peripherals: image/configure devices, troubleshoot and repair hardware, manage onboarding/offboarding, log work in ServiceNow, ship and track assets, meet SLAs (including Day 1 readiness), and follow GM Defense security and compliance processes.

Manage on-site IT operations for Highland Park and Brownstown plants, supervising Level 1/2 technicians and a Network Engineer. Ensure production-critical system availability (virtualization, Windows Server, AD, SQL, MES), lead incident escalation, change management, patching, backups, and compliance with ITGC/SOX/TISAX. Support audits, mentor staff, drive continuous improvement, and coordinate with enterprise infrastructure teams.

The Customer and Business Operations Manager at Bose is responsible for designing and deploying customer operations, managing projects, and collaborating across teams to enhance audio technology business processes.

Support Financial Advisors by handling client service, account administration, appointment scheduling, paperwork, regulatory recordkeeping, marketing coordination, and training. Act as liaison for referrals, resolve complex client issues, and provide systems and process expertise to branch personnel.

Lead end-to-end reactive social support across major social platforms, run incident command during public crises, maintain playbooks and QA rubrics, drive automation and AI deflection, route customer feedback to product and analytics, and own performance scorecards for speed, quality, and sentiment recovery.

Provide high-touch executive support to a C-level leader: manage complex calendaring, travel, events, expenses, and special projects; liaise with internal/external stakeholders; partner with admin community to set standards and coverage for the leadership team.

Provide front-line support for Enverus software via phone, email, and screen share; diagnose and resolve user issues; document requests; educate customers; escalate product defects; collaborate with teams to ensure case flow and high customer satisfaction.

As Sr. Manager of Services Partners at Samsara, you will recruit and manage services partners while developing strategic initiatives and improving operational efficiency across the partner network.

Manage and optimize the Five9 collections dialer environment across internal and third-party operations. Develop outbound dialing strategies, configure campaigns and pacing, monitor performance and compliance (TCPA/FDCPA), troubleshoot vendor/dialer issues, build reporting and SOPs, and drive automation and process improvements in partnership with Ops, WFM, Product, Engineering, and Compliance.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.