Top Operations & Support Jobs in Detroit, MI

Lead and manage a deskside support team to provide timely end-user technical support, meet SLAs, drive process improvements, report KPIs, train staff, oversee outsourced services, advise on IT assets and budget, and contribute to IT strategy and user experience enhancements.

Provide high-level administrative support to senior executives across virtual and in-office/client sites. Manage schedules, coordinate meetings, handle confidential information, arrange travel and expenses, and use Microsoft Office, Google Workspace, WebEx, and social media tools. Apply a learning mindset, prioritize tasks, tailor communication, and support a global professional services network.

The Global Sourcing Manager will source technology purchases, negotiate terms, manage supplier governance, and collaborate with various stakeholders.

Provide high-level administrative and operational support to the CEO and executive team: manage complex calendars, organize meetings and board logistics, coordinate communications and travel, prepare materials and correspondence, track action items, maintain confidential records, and support special projects to ensure efficient executive office operations.

Lead design and scaling of operating architecture for Bose Audio Technologies. Build end-to-end customer lifecycle systems (contracting to support), drive cross-functional alignment with Sales and Engineering, develop operational systems (billing, usage tracking, licensing), and build a high-performing Customer & Business Operations organization focused on customer-centricity and repeatable platform delivery.

Manage moderately complex to complex commercial property/casualty claims: investigate, evaluate coverage and liability, set and adjust reserves, negotiate settlements, coordinate litigation, mentor team members, and support claims team management and quality review.

Provide first-line hardware, software, and network support via live chat and service requests. Diagnose and resolve technical issues using established tools and runbooks, document outcomes, and recommend process improvements. Work rotating shifts including every-other-weekend coverage.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

The Senior Manager of Enterprise Business Systems oversees the strategy, implementation, and optimization of enterprise applications, leading a team for full lifecycle management, ensuring system delivery, and fostering cross-functional collaboration.

Lead revenue operations for sales, account management, and customer success by owning processes, metrics, and ad-hoc analysis. Optimize tools (Salesforce, Outreach, HubSpot), integrate people/process/systems strategies, escalate and resolve revenue issues, and provide data-driven insights to support growth and executive decision-making.