Top Operations & Support Jobs in Detroit, MI

Provides hands-on operational and technical support for audio/video collaboration services, meeting rooms, live events, streaming environments, and digital signage. Troubleshoots audio, video, conferencing, and network-connected equipment; operates video switchers; performs maintenance and quality checks; coordinates repairs and escalations; supports customers onsite and remotely; maintains documentation and SOPs; and collaborates with engineering and support teams in a flexible 24x7 environment.

Provides IT support for manufacturing operations by installing and maintaining hardware, software, networks, user accounts, and MES systems. Troubleshoots technical issues within SLAs, supports end users, maintains security and system performance, documents procedures, conducts floor-level training, and supports weekend production shifts. Requires Windows, Linux, Active Directory, DHCP, networking, SQL query, and MES knowledge.

Provides high-level administrative, scheduling, communications, travel, meeting, stakeholder, and operational support to the CEO. Manages complex calendars and inboxes, prepares executive materials, coordinates meetings and engagements, handles confidential information, supports expense processes, and improves administrative workflows. The role requires discretion, sound judgment, strong organization, advanced Microsoft Office proficiency, and in-person availability five days per week.

Leads regional execution of wealth management growth strategies and business initiatives. Supports investment growth plans, advisor performance, onboarding, training, staffing, and recruitment tracking. Coordinates scorecards, business reviews, employee engagement, regional events, and communications across Wealth Management and One Chase partners. Builds action plans, promotes best practices, and serves as proxy for the Regional Director of Wealth when needed. The role requires strong collaboration, communication, follow-through, wealth or investment product knowledge, and travel up to 50%.

Lead design and scaling of operating architecture for Bose Audio Technologies. Build end-to-end customer lifecycle systems (contracting to support), drive cross-functional alignment with Sales and Engineering, develop operational systems (billing, usage tracking, licensing), and build a high-performing Customer & Business Operations organization focused on customer-centricity and repeatable platform delivery.

Provides technical customer support for Dealertrack Dealer Management Software. Troubleshoots client issues, analyzes dealership transaction documents, configures and codes forms, adds data bindings, resolves validation and calculation errors, documents cases, manages escalations, and maintains client relationships. The role requires phone-based support, analytical problem-solving, attention to detail, schedule flexibility, and proficiency with Microsoft Office. Knowledge of JavaScript and Dealertrack DMS is preferred.

Supports revenue operations by maintaining go-to-market policies, rules of engagement, documentation, and data. Responds to policy questions, assists with dispute resolution, applies established policies, identifies process gaps, and coordinates with sales, compensation, strategy, and systems teams. This remote entry-level role requires careful data review, organization, clear communication, and consistent policy application.

Leads company-wide business operations, planning cadences, resource allocation, strategic initiative execution, executive reporting, and operational analytics. Partners with the CEO, ELT, Finance, and People teams to translate strategy into goals, headcount plans, and measurable execution. Builds and manages a centralized team of program managers and business operators, improves decision-making infrastructure, and advances AI-driven automation across operating processes.

Administer NetSuite, UKG, Adaptive Insights, Numeric, Zip, and Tray.io, including configurations, workflows, integrations, permissions, access reviews, maintenance, documentation, and automation. Partner with Finance, Accounting, and People teams to translate business needs into system improvements, resolve issues quickly, support cross-functional technical initiatives, and eliminate repetitive manual work using AI and automation tools.

Serve as a strategic partner and force multiplier to the Founder/CEO. Manage executive priorities, represent the CEO, drive ELT operating cadence and cross-functional alignment, prepare leadership and board materials, lead high-impact special projects, and implement AI tools to improve productivity. The role requires exceptional communication, analytical problem-solving, discretion, resilience, organization, and the ability to operate effectively in ambiguity.

Develops strategy and operations for the Loyalty & VIP Growth organization by building roadmaps, scalable processes, KPI frameworks, competitive intelligence, and data-driven recommendations. Identifies AI and automation opportunities, builds productivity tools and agents, and partners cross-functionally to execute strategic initiatives and improve business performance.

Supports customers by phone and digital channels, resolving complex insurance, policy, coverage, billing, and service inquiries. Applies guidelines, documents interactions accurately, protects customer information, validates AI-generated summaries, escalates sensitive issues, and coordinates with internal teams. The role requires clear communication, judgment, compliance awareness, and participation in training for insurance products, systems, and AI-enabled service tools.