Top Operations & Support Jobs in Detroit, MI

Lead and scale the Revenue Operations practice as a senior, client-facing player-coach. Manage and mentor RevOps engineers, oversee complex Salesforce, Pardot, and HubSpot implementations and audits, troubleshoot architecture and integrations, translate technical findings for executives, support scoping and sales, and develop repeatable processes, documentation, and delivery standards.

Lead ERP analysis, administration, configuration, testing, and support across global manufacturing sites. Translate business requirements into ERP solutions, document processes, drive standard functionality adoption, support EDI, mentor junior analysts, and deliver end-user training while partnering with technical and functional teams.

Investigates individual claims, interprets health and excess insurance plans, audits claim documentation and benefit payments, determines liability, establishes and updates reserves, authorizes appropriate payments, and communicates coverage decisions to third-party administrators and clients. The role also refers high-dollar or trigger-diagnosis claims to specialized departments and requires medical terminology, claims analysis, policy interpretation, confidentiality, and Microsoft Office proficiency.

Oversee daily office operations and workflows, coordinate schedules and meetings, maintain client documents and CRM records, support financial advisors, onboard and train new hires, liaise with vendors and clients, and implement process improvements to ensure efficient, professional client service.

Lead launch and operations of NeuraGym AI robotics training center. Manage on-site teams, facility setup, infrastructure, safety, vendor relationships, and customer engagements. Monitor utilization, KPIs, costs, and training outcomes; translate insights with Product into scalable processes and tooling. Develop SOPs, playbooks, and operational documentation to support future locations and ensure uptime and service-level execution.

The Order Checker verifies customer order accuracy, inspects delivery trucks, documents discrepancies, manages returned items, and maintains warehouse cleanliness while collaborating with team members and drivers.

Manage and optimize Salesforce to align Sales and Marketing, build custom apps/objects, flows, automations, and reports; ensure data quality, assess impacts of new requirements, and drive projects to completion while communicating across the organization.

The Vehicle Coordinator manages external client interactions, tracks hardware, and schedules installations and removals, ensuring high customer service levels.

Responsible for analyzing business requirements, supporting applications, evaluating risks, leading projects, and ensuring efficient application usage at First Merchants Bank.

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