Top Operations & Support Jobs in Detroit, MI

Supports daily funding operations for the assigned business line, independently handling complex tasks, resolving inquiries and complaints, protecting confidential information, preventing fraud, and improving processes. The role serves as a liaison across departments, coaches less-experienced staff, supports leadership, provides backup leadership coverage, and recommends policy or procedure changes.

Designs and standardizes employee health and benefits business processes, workflows, data standards, and procedures. Collaborates with regional and national teams to define requirements, configure agency management systems, develop reporting outputs and client deliverables, and facilitate training. Documents process artifacts, identifies knowledge gaps, supports AMS onboarding, and drives process improvements that enhance efficiency, quality, consistency, and technology adoption across the organization.

Lead application support and business analysis for assigned banking systems: elicit stakeholder needs, document requirements, evaluate enhancements, manage reporting, support daily operations, maintain disaster recovery, and participate in/upgrades and integrations.

Provides Tier 2 technical support for managed-service clients by installing, configuring, troubleshooting, escalating, and maintaining workstations, servers, networks, Microsoft 365, Active Directory, Exchange, endpoint security, VoIP, and storage systems. Maintains documentation, supports customer calls, improves processes, and mentors Tier 1 technicians. This is an onsite Monday-to-Friday role with rotating on-call coverage two to three times annually.

Provide day-to-day operational support for commercial banking clients within Treasury Management: process account maintenance, transactions and wires, complete KYC/AML tasks, respond to client inquiries, research and escalate issues, monitor account activity for risks, ensure compliance, assist with onboarding and special projects, and support relationship teams to deliver a high-quality client experience.

Implementation Architects at Alfa lead client implementations, ensuring solutions meet customer requirements through configuration, data conversion, and systems integration.

Manages the operational health and effectiveness of the Ford account by maintaining reporting, financial and pipeline visibility, Salesforce data, pursuit governance, contracts, SOWs, change requests, and account processes. Coordinates sales, delivery, finance, and operations teams; prepares executive dashboards and presentations; tracks risks, actions, and commitments; and supports account planning, resource coordination, and leadership governance.

Provides reception and front-office support for a convention center, welcoming visitors and managing calls, mail, calendars, meetings, records, correspondence, and office supplies. Supports Purchasing with requisitions, purchase orders, vendor records, procurement documentation, scheduling, and communications. Requires strong organization, customer service, confidentiality, Microsoft 365 proficiency, and the ability to manage competing priorities in a fast-paced onsite environment. Evening, weekend, holiday, emergency call-out, physical activity, and equipment-operation requirements apply.

Provides first-line IT support to approximately 3,500 employees through phone, email, and in-person channels. Diagnoses and resolves hardware and software issues, documents ServiceNow tickets, provisions laptops, administers mobile device tools, audits IT assets, triages escalations, and maintains support documentation. This is a part-time, on-site internship requiring strong communication, reliability, customer service, flexibility, and physical ability to handle equipment.

Part-time seasonal role logging Detroit Lions game-day video assets in Iconik. Responsibilities include tagging footage with player, play, yardage, and other metadata; transcribing descriptions; and completing logs by the following morning. Requires evening and overnight availability, NFL knowledge, basic video-format understanding, technical troubleshooting ability, strong writing skills, accuracy, organization, and schedule flexibility. Adobe Premiere, Adobe Media Encoder, and Catalyst Browse experience is preferred.