Top Operations & Support Jobs in Detroit, MI

The Lead Process Engineer optimizes operating processes for the AXIS platform in the BFSI sector, engaging with various teams to ensure scalable and compliant workflows. Responsibilities include end-to-end documentation, automation-first process engineering, and enhancing client implementations while integrating risk and compliance controls.

Provide remote executive support including calendar and travel management, call/email screening, briefing prep, vendor and project deadline tracking, document preparation, CRM data entry, and ad hoc administrative tasks.

Processes IRA and qualified retirement plan transactions, including contributions, transfers, rollovers, conversions, journals, distributions, loans, and plan terminations. Navigates the FINET system, processes death claims, and supports assigned projects. Requires professional communication, basic arithmetic, independent work, and the ability to operate effectively in a fast-paced financial services environment.

Handles entry-level auto insurance claims under close supervision, including investigation, evaluation, negotiation, settlement, documentation, and communication with claimants, agents, attorneys, and third parties. Completes company claims training, develops policy and estimating knowledge, uses loss-adjustment programs, obtains required adjuster licenses, and ensures claims are resolved accurately and promptly.

Provides executive administrative and operational support to the CEO and President. Responsibilities include complex calendar and email management, meeting coordination, briefing preparation, follow-up tracking, confidential record organization, strategic initiative coordination, travel logistics, executive communications, vendor coordination, and workflow improvement. The role is full-time and in-person in Southeast Michigan, requiring exceptional organization, judgment, discretion, communication, ownership, and follow-through.

Author, structure, and edit technical content (manuals, repair instructions, diagnostics) for truck drivers and service technicians. Work with SMEs to ensure accuracy, publish content using Arbortext/Windchill in XML/DITA to HTML and PDF, analyze content data, present findings, and improve digital tools and content delivery.

Provides onsite first-level and escalated IT support, including user administration, Active Directory management, workstation deployment, Windows Server support, networking, virtualization, backups, Power BI reporting, and business-system maintenance. Troubleshoots hardware, software, connectivity, and access issues; supports infrastructure monitoring, PowerShell automation, documentation, software upgrades, and technology projects. The role occasionally travels for office deployments and may provide after-hours support for critical systems.

Provide omnichannel customer support (phone, chat, email) for Litter-Robot and Feeder-Robot customers, troubleshoot devices and mobile app connectivity, manage inbound communications to KPIs, perform order/data entry, collaborate with teams to report feedback and aid product improvements, and work flexible shifts including evenings and weekends.

The role involves ensuring pricing accuracy, providing technical support for IT systems, and maintaining compliance with audit standards.

Supports daily funding operations for the assigned business line, independently handling complex tasks, resolving inquiries and complaints, protecting confidential information, preventing fraud, and improving processes. The role serves as a liaison across departments, coaches less-experienced staff, supports leadership, provides backup leadership coverage, and recommends policy or procedure changes.

The Funding Operations Associate IV performs complex daily operations activities, works independently, coordinates across departments, and supports business-line leadership. Responsibilities include resolving inquiries and complaints, improving processes, protecting confidential information, preventing fraud, coaching less experienced staff, supporting supervisors, and recommending policy or procedure changes. The role requires strong communication, organization, conflict-resolution, prioritization, leadership, and mentoring skills in a fast-paced banking environment.