Penske Automotive Group

Receptionist

Posted 2 Days Ago

Be an Early Applicant

Livonia, MI, USA

In-Office

Junior

Automotive • Retail • Transportation

The Role

Welcomes and assists customers in a retail automotive showroom, answers and routes multiple phone calls, uses intercom and office equipment, performs accurate data entry, manages competing priorities, and maintains a professional appearance. The role requires working during store hours, including nights, weekends, and holidays, with occasional vehicle driving.

Summary Generated by Built In

Preferred Qualifications

Competencies

Exceptional customer service skills
Ability to clearly answer the phone and use the intercom
Strong organization skills and ability to multi-task
Ability to remain positive and professional in stressful situations
Ability to read and comprehend instructions and information
Ability to listen to customer and determine how to assist them
Proficient with Microsoft applications
Time Management skills and ability to prioritize
Excellent communication skills and works well in a team environment
Fast and accurate data entry skills
Ability to handle multiple calls at one time
Maintain professional appearance at all times

Supervisory Responsibility

N/A

Work Environment/ Physical Demands
Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
This position will require the employee to alternate sitting, standing, and walking throughout the shift
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion--primarily typing
This position requires the ability to talk and hear

Position Type/Expected Hours of Work
Store Business Hours with ability to work nights, weekends, and holidays as required

Required Education and Experience
High school diploma or equivalent.

Preferred Education and Experience
High School diploma or equivalent and one or more years experience answering calls in a high-volume setting

Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid Driver's License

Skills Required

High school diploma or equivalent
Valid driver's license
Exceptional customer service skills
Ability to answer phones clearly and use an intercom
Strong organizational and multitasking skills
Ability to remain positive and professional in stressful situations
Ability to read and comprehend instructions and information
Ability to listen to customers and determine how to assist them
Proficiency with Microsoft applications
Time management and prioritization skills
Excellent communication and teamwork skills
Fast and accurate data entry skills
Ability to handle multiple calls simultaneously
Professional appearance
One or more years of experience answering calls in a high-volume setting

Penske Automotive Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Penske Automotive Group and has not been reviewed or approved by Penske Automotive Group.

Healthcare Strength — Comprehensive medical, dental, and voluntary vision coverage are paired with prescription drug plans and 24/7 telemedicine. HSA and FSA options, including HSA contributions, support flexible healthcare spending.
Retirement Support — A 401(k) plan with a company match is advertised alongside company-paid basic life insurance and disability coverage. These offerings strengthen long-term financial security for full-time employees.
Leave & Time Off Breadth — Paid vacation, holiday, and sick time are included, and some administrative roles note stable weekday hours that support work-life balance. These time-off provisions are complemented by broader workplace perks like employee discounts.