Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide end-user technical support including Active Directory management, workstation builds, printer and email troubleshooting, application assistance, new user onboarding/offboarding, and ticket management; meet utilization goals and occasionally travel onsite (up to 50%).

Lead and manage the firm's telecommunications services and team, maintaining the Avaya telephony platform, evaluating UCaaS/cloud PBX options, executing migrations, managing vendors and budgets, ensuring billing accuracy, integrating telephony with collaboration tools, and maintaining compliance, security, and business continuity planning.

Provide frontline IT support for hardware, software, identity, and access issues. Troubleshoot employee problems remotely and directly, own tickets through resolution or escalation, provision devices and onboard new hires, support macOS and Windows environments, maintain meeting rooms and shared equipment, and improve IT processes and user experience. The role requires strong communication, troubleshooting, prioritization, and familiarity with Okta or comparable identity and device management tools.

Provide first‑level support for internal proprietary applications via phone, email, and Freshservice ticketing. Troubleshoot and document application issues, perform root‑cause analysis, escalate to Tier II as needed, participate in process improvements and testing, and build trusted relationships with internal users.

Supports business process analysis, digital workflow improvement, business application configuration and testing, requirements gathering, system documentation, reporting, dashboard development, troubleshooting, user acceptance testing, and automation initiatives. Collaborates with cross-functional stakeholders to improve system performance, user experience, and operational efficiency while receiving mentorship and hands-on training.

Supports Oracle Revenue Management and Billing by troubleshooting production issues, configuring fees and pricing, managing user access, testing system changes, documenting procedures, and collaborating with technology, finance, operations, and vendors. The role combines business systems analysis with enterprise application administration and offers a progression path toward ORMB Systems Administrator.

Provide advanced desktop, server, and network support as first escalation for technicians. Maintain server and network infrastructure, deliver onsite support, document configurations, recommend improvements, and assist end-users troubleshooting technical issues.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provide onsite technical support for public safety vehicle intelligence/ALPR solutions: troubleshoot hardware, software, networking, VPN/VLAN, Windows Server and Linux systems, manage support tickets/calls, update KB documentation, collaborate with product/engineering, assist sales, and support cloud, container, and virtualization environments.

Provide frontline IT support to faculty, staff, and students: troubleshoot and configure Windows, macOS, iOS/iPadOS devices, and classroom AV; maintain documentation; escalate complex issues; train users; and support Office 365 and campus hardware.