Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Leads helpdesk and field engineering teams supporting mission-critical public safety recording systems. Oversees technical escalations, SLAs, staffing, 24/7 support rotations, installations, upgrades, system commissioning, customer escalations, deployment processes, and technical performance metrics. Coordinates with project managers, engineering, product teams, and public safety clients to ensure reliable system deployments and service delivery.

Provides technical support for hardware, software, operating systems, internet connectivity, and company-specific logistics applications. Diagnoses and resolves escalated user issues, performs workstation and RF equipment repairs, documents tickets and procedures, trains users, develops workarounds, supports reporting and the company intranet, and recommends process improvements. Requires experience with WMS or OMS platforms, basic to moderate SQL, and related logistics technologies.

Provides technical support for Windows and cloud infrastructure environments. Responsibilities include managing Windows OS upgrades, server hardening, backup-to-disk technologies, datacenter infrastructure, Active Directory, Azure Cloud, and IaaS, PaaS, and SaaS integrations. The role requires diagnosing complex problems, developing and explaining solutions to management, identifying hidden issues, and applying rigorous analytical methods. Strong electromechanical aptitude is also required.

Administer and govern ServiceNow environments across development, testing, and production. Maintain platform availability, security, performance, upgrades, integrations, workflows, ITSM modules, CMDB, and access controls. Configure Now Assist and AI governance capabilities while validating outputs for compliance and quality. Support releases, audits, incident investigations, documentation, stakeholder requirements, and continuous platform improvement in a regulated healthcare environment.

Administer and govern ServiceNow environments across development, testing, and production. Maintain platform availability, security, performance, upgrades, integrations, workflows, access controls, ITSM processes, CMDB, and CSDM alignment. Configure and support Now Assist and AI governance controls, validate AI outputs, and monitor adoption. Serve as an escalation point, support releases and audits, conduct root-cause analysis, and collaborate with architects, developers, product owners, and stakeholders on platform improvements.

Provides advanced, client-facing IT support in a clinical environment, resolving complex workstation, server, network, application, and connectivity issues. Installs and maintains hardware and software, administers Active Directory and Exchange, supports Citrix and Microsoft 365, monitors backups, manages IT asset inventory, and documents procedures and tickets. The role also mentors IT staff, coordinates workloads, manages escalations, communicates with vendors and clients, and may support after-hours clinic operations.

Provides business analysis and primary support for a web-based Travel system. Responsibilities include troubleshooting issues, gathering user requirements, training and documentation, coordinating with headquarters, supporting process implementation and optimization, monitoring issue status, and developing process improvements. The role requires Korean bilingual proficiency, strong analytical and communication skills, and experience supporting IT or GA/accounting operations in a matrix organization.

Own and administer Veridian’s Salesforce-based i360 CRM, including configuration, user access, lead routing, reporting, data governance, automation, integrations, system reliability, and release management. Provide user support, training, documentation, and cross-functional partnership with sales, analytics, leadership, and vendors to optimize CRM performance and data integrity.

Administers and supports Manhattan WMS onsite, troubleshooting system and database issues, resolving incidents, coaching warehouse users, documenting process flows, and collaborating with technical and business teams to improve system performance, inventory accuracy, and warehouse efficiency.

Provides on-site technical support for local users and mobile employees, configuring and maintaining desktop hardware and software. Troubleshoots issues with internal experts and third-party vendors, supports projects, contributes technical input to solutions, and manages changing priorities. The role also provides guidance to business partners and requires knowledge of Microsoft 365, Active Directory, VoIP, desktop security encryption, and basic networking.