Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provides specialized helpdesk support for enterprise AI tools, troubleshooting access, performance, integrations, and outages. Maintains issue documentation, monitors system readiness, validates configurations, supports AI training and tool rollouts, captures user feedback, and contributes to adoption reporting. The role also helps maintain AI governance, security, data management, and support procedures while recommending improvements to user experience and system effectiveness.

Provides on-site IT support at a distribution center, resolving end-user tickets and maintaining PCs, printers, network equipment, telecommunications, warehouse labeling and conveyor systems, and physical security technology. Responsibilities include equipment installation, troubleshooting, preventative maintenance, inventory management, and cross-department technical assistance. Requires a high school diploma and at least two years of hands-on desktop hardware and Microsoft Windows experience. An associate or technical degree and industry certifications are preferred.

Provides Tier 2 technical support across Windows, Linux, VMware, cloud, networking, firewalls, applications, and enterprise infrastructure. Responsibilities include troubleshooting, system monitoring, Active Directory and server administration, firewall and virtualization maintenance, customer assistance, deployments, documentation, process improvement, and project support. Participates in an on-call rotation and may travel occasionally.

Provide L2 production application support in a 24x7 environment. Responsibilities include incident, problem, change, and BCP management; troubleshooting with Splunk, Grafana, logs, metrics, dashboards, alerts, and SQL; monitoring cloud-hosted applications; optimizing queries; and collaborating with development, SRE, platform, and infrastructure teams. Participate in on-call rotations and improve operational reliability.

Provide software technical support through phone, email, and chat; diagnose application and system issues; collaborate with development teams; document problems and create knowledge-base content; train customers; participate in on-call rotations; and travel approximately 5% to customer and company locations. The role requires database and Windows administration experience, strong communication and troubleshooting skills, and openness to AI technologies.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provides on-site Tier 2 support for hardware, software, cloud systems, and Windows/macOS fleets. Manages MDM, provisioning, patching, endpoint security, identity and access lifecycles, incident resolution, documentation, and technical deployments. Troubleshoots networking issues, supports on-call operations, contributes to security audits, and ensures vendors and systems follow HIPAA guidelines. The role also leads cross-functional technical projects and improves stability through automation.

Provides Level 2 support for SaaS and custom insurance applications through phone, chat, email, and in-person channels. Troubleshoots access issues and data errors, supports application conversions and implementations, assists with software upgrade testing, follows security and access standards, and escalates complex issues. Requires strong customer service, application troubleshooting, communication, and problem-solving skills. The role is hybrid or remote with approximately 5% travel.

Provides on-site, field, phone, email, and remote technical support for Windows computers, mobile devices, printers, networking equipment, phones, conferencing systems, and business applications. Logs and manages service requests in Freshservice, deploys laptops using SCCM, manages Active Directory accounts and access, troubleshoots network outages and hardware issues, and supports Microsoft Office and Autodesk applications.

Leads helpdesk and field engineering teams supporting mission-critical public safety recording systems. Oversees technical escalations, SLAs, staffing, 24/7 support rotations, installations, upgrades, system commissioning, customer escalations, deployment processes, and technical performance metrics. Coordinates with project managers, engineering, product teams, and public safety clients to ensure reliable system deployments and service delivery.