Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide Tier 1/2 internal technical support, administer user accounts and permissions, manage Shopify storefront and payment/shipping integrations, support business software integrations (Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz), monitor integrations, assist schools with LMS onboarding, document workflows, coordinate vendor support, and participate in system improvement and project initiatives.

Provide high-touch onsite and remote technical support for corporate staff and executive leadership. Troubleshoot and resolve hardware, software, networking, phone, and mobile issues across macOS, Windows, and mobile platforms. Configure, deploy, patch, recover, and retire devices; manage asset inventory and device lifecycle; support conference room and collaboration technologies; escalate and coordinate with Infrastructure and Security teams.

Administer, configure, maintain, and enhance the ServiceNow platform. Troubleshoot issues, implement upgrades, develop test plans, collect and analyze service data, maintain service catalog and reporting, and train end users to support IT Service Management.

Monitor and respond to emergency alarm signals from a 24/7 Security Operations Center; verify alarms, notify authorities, troubleshoot security systems, process calls, provide technical support, maintain logs, and follow company procedures to ensure building and customer security.

Provide phone/chat/email technical support for CGM software; troubleshoot using Windows tools; document tickets in the CRM; create knowledge-base articles; learn product features, pass exams, and meet SLA expectations in a high-volume environment.

Lead design, deployment, and maintenance of high-performance networks, compute and storage clusters. Implement security and incident response, automate server and network provisioning (Ansible/Terraform), manage Linux server fleet, support engineering and hardware teams, and coordinate facility infrastructure. Onsite role requiring physical handling of equipment.

Provide hands-on IT support for a manufacturing warehouse: install and maintain PCs, LAN, and hardware; troubleshoot low-to-medium complexity issues; monitor systems; support IT projects, equipment setup, inventory tracking, and plant reporting while collaborating with corporate IT and vendors.

Provide tier 2 technical support: maintain, troubleshoot, and repair hardware, software, networks and minor servers; manage desktop and mobile device administration; deploy updates and software images using enterprise management tools; create documentation and collaborate with teams to resolve incidents and improve processes.

Monitor and support customer applications and cloud environments 24/7 using monitoring/alerting platforms and AI-assisted diagnostics. Triage, investigate, and escalate incidents per SOPs, perform basic health checks, coordinate remediation and customer communications, manage scheduled changes, document findings and RCAs, and identify trends to improve availability and reliability.

Lead technical deployment and operation of temporary video surveillance systems at live events. Build and execute SOWs, install and troubleshoot Avigilon cameras and analytics, manage equipment logistics, drive event truck/trailer, provide real-time technical support, deescalate customer issues, and ensure organized onsite operations.