Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide IT support and incident response across servers, desktops, laptops, mobile devices, and cloud services. Manage Office 365, Entra/Intune, Teams, Exchange, Ubiquiti networks, and MDM. Perform change management, asset tracking, disaster recovery support, security audits, patching, and vulnerability management. Document processes, coordinate vendors, participate in on-call rotation, and recommend continuous IT improvements. Support agentic AI services such as M365 Copilot and Anthropic Claude.

Participate in a 30-minute remote interview describing daily ticket management routines: how you prioritize, resolve, and document support cases, discuss workflow challenges, and react to hypothetical queue scenarios. No screen sharing required. Paid one-time $75.

Lead a Service Desk team supporting external financial clients; manage daily support operations, escalations, SLAs, and client communications; partner with engineering on incidents and continuous improvement; provide hands-on technical leadership across monitoring, integration, and database tools.

Provide frontline technical support via phone, email, and chat. Troubleshoot and resolve common platform issues, document cases in Salesforce, escalate complex problems to Tier II, educate customers on features, and contribute to knowledge base improvements.

Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and ship laptops, manage Google Workspace, enforce endpoint security and device compliance, run onboarding/offboarding, maintain SaaS seat/license management, support office networking/AV, write runbooks, and contribute to security, infrastructure, and automation projects as the first EMEA IT hire.

Provide phone/chat/email technical support for EverHealth SaaS healthcare applications: troubleshoot application, workflow, and configuration issues; document interactions; escalate complex problems; collaborate with Product, Engineering, and Billing; create and maintain knowledge base articles; meet SLA and satisfaction metrics while advising customers on best practices and workflows.

Provide production application support for GovDeals and AllSurplus, responding to incidents, troubleshooting application/database/integration issues, coordinating incident response, performing root cause analysis, producing post-incident reports, maintaining runbooks, and driving process improvements to maintain service reliability.

Lead endpoint and IT operations across global offices and remote field sites: design zero-touch provisioning, manage Jamf/Intune policies, build fleet monitoring, own software procurement and license optimization, administer Okta and Google Workspace, automate onboarding/offboarding, supervise IT support staff, and collaborate with security, infrastructure, legal, and finance to run reliable, compliant IT for distributed exploration teams.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-share. Troubleshoot software issues, prevent escalations, craft solutions, and use support tools to resolve customer cases quickly and empathetically.

Administer and support Citrix and enterprise systems, troubleshoot incidents, perform monitoring/patching, maintain documentation, enforce security and access controls, assist deployments/upgrades, follow change management, participate in on-call rotation, and collaborate with IT teams to improve operations.