Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provides technical support to financial customers using Lien Perfect software through phone, email, chat, and online cases. Responsibilities include troubleshooting, documenting and resolving inquiries, reviewing knowledge-base content, performing release testing, collaborating with development and product teams, learning new technologies, and mentoring junior colleagues. The role is hybrid, may require occasional overtime and weekends, and is based at one of several CSC offices.

Administer and support Hilton’s Oracle EPM Planning, PropPlan, and Daily Revenue Reporting applications. Manage finance-system operations, data loads, batch jobs, automated processes, Smart View access, user tickets, reporting issues, and security questions. Partner with FP&A, Operations Finance, IT, and global finance teams during planning, close, audit, and reporting cycles. Maintain user documentation, support testing and enhancements, and identify process improvements. The role requires hands-on Oracle EPM experience and knowledge of budgeting, forecasting, planning dimensions, hierarchies, and production finance systems.

Provides senior Level I and II technical support for Windows, macOS, virtual desktops, Microsoft 365, mobile devices, printers, and peripherals. Manages ServiceNow tickets, documents procedures, analyzes recurring issues, performs root-cause analysis, supports implementations, and escalates complex problems. Mentors junior technicians, communicates with users and management, participates in projects, and may travel to remote locations.

Provide remote and in-person technical support for Windows and Mac laptops, mobile devices, passwords, software, and hardware. Resolve tickets, calls, and chats using remote access tools and ServiceNow, escalating issues when needed. Support first-call resolution and assist with onboarding and training new technical support agents.

Provides production application and infrastructure support for employee platforms. Responsibilities include maintaining system stability and availability, monitoring environments, troubleshooting incidents, managing escalations, supporting integrations, and resolving complex service, problem, and change management issues across full-stack technology systems.

Support telecom network operations through alarm and event monitoring, incident tracking, troubleshooting, maintenance coordination, log and performance analysis, change management, documentation, and status reporting. Develop automation scripts and DevOps pipelines, contribute to AI-driven predictive operations use cases, and improve operational dashboards and playbooks while working with engineering, security, and service teams.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Provides technical support for payment software and hardware through phone and email, troubleshoots merchant issues, manages Jira Service Desk tickets, performs basic log analysis, supports transaction inquiries, and escalates bugs. The role also trains merchants, documents procedures, coordinates problem resolution, performs root-cause and trend analysis, and participates in rotating after-hours and weekend on-call coverage.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.