Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Lead ITSM governance for Incident, Problem, and Availability processes: design and maintain controls, drive remediation, partner with engineering and product teams, manage ServiceNow enhancements, support audits and risk reviews, and leverage analytics/AI to identify trends and improve resilience and customer experience.

Senior Technology Specialist responsible for monitoring, maintaining, and supporting systems and software; performing patches and upgrades; detecting, resolving, and escalating incidents; conducting root cause analysis; monitoring availability, performance, and capacity; managing application governance and audit responses; and developing operational procedures and workflows.

Provide Level 2 RAN support: troubleshoot incidents, isolate faults, apply fixes and parameter changes, perform root-cause analysis, use AI/analytics and diagnostics, and develop automation (scripts, playbooks) to improve operations and meet SLAs.

Provide multi-channel technical support for Lien Perfect customers, triage and document cases, collaborate with development and QA, perform release testing, maintain knowledge base content, mentor junior staff, and assist on projects. Role requires strong problem-solving, Microsoft product proficiency, accurate case documentation, and occasional overtime.

Provide remote and in-person technical support for Windows and Mac laptops, mobile devices, password resets, and related issues. Triage and resolve tickets via ServiceNow, respond to calls/chats, use remote access tools, train/onboard new agents, and escalate issues as needed.

Support, secure, and optimize enterprise IT operations by administering Windows and Linux systems, managing AD/Azure AD identities, handling IT asset lifecycle and inventory, troubleshooting hardware/software, mentoring junior staff, participating in on-call rotation, and collaborating with infrastructure, network, and security teams for incident response and maintenance.

Provide on-site IT support for events, new site openings, and corporate offices. Configure/install computers, networks, AV, and security equipment; manage AD/Okta/Google Workspace accounts; deploy desktop apps; troubleshoot LAN/WAN/WiFi, printers, and conferencing systems; document ticketing activity; provide after-hours on-call support and travel frequently to support remote sites and trade shows.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide advanced end-user technical support and act as an escalation point. Administer IT infrastructure (user accounts, access control), onboard new hires, manage assets, document processes, train users and junior staff, lead small-medium IT projects, and improve IT support processes across macOS and Windows environments.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.