Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Designs and supports Software Defined Network (SDN) products, trains teams, troubleshoots issues, and manages customer service implementations.

The Tech Support Analyst will troubleshoot incidents, resolve tickets, monitor system performance, and collaborate with teams to improve operational efficiency. Responsibilities include creating documentation, ensuring service restoration post-incident, and leveraging AI tools for workflow automation.

Provide technical support for Avigilon Alta Video and Access, resolving client issues related to hardware, software, and networks with a focus on customer service.

As an IT Operations Specialist, you will support CoreWeave's internal IT environment, focusing on end-user and systems support, automation, and process improvement. Responsibilities include managing identity platforms, endpoints, SaaS platforms, and troubleshooting across various layers.

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.