Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Administer and support Hilton’s Oracle EPM Planning, PropPlan, and Daily Revenue Reporting applications. Manage finance-system operations, data loads, batch jobs, automated processes, Smart View access, user tickets, reporting issues, and security questions. Partner with FP&A, Operations Finance, IT, and global finance teams during planning, close, audit, and reporting cycles. Maintain user documentation, support testing and enhancements, and identify process improvements. The role requires hands-on Oracle EPM experience and knowledge of budgeting, forecasting, planning dimensions, hierarchies, and production finance systems.

Provides senior Level I and II technical support for Windows, macOS, virtual desktops, Microsoft 365, mobile devices, printers, and peripherals. Manages ServiceNow tickets, documents procedures, analyzes recurring issues, performs root-cause analysis, supports implementations, and escalates complex problems. Mentors junior technicians, communicates with users and management, participates in projects, and may travel to remote locations.

Provide remote and in-person technical support for Windows and Mac laptops, mobile devices, passwords, software, and hardware. Resolve tickets, calls, and chats using remote access tools and ServiceNow, escalating issues when needed. Support first-call resolution and assist with onboarding and training new technical support agents.

Provides production application and infrastructure support for employee platforms. Responsibilities include maintaining system stability and availability, monitoring environments, troubleshooting incidents, managing escalations, supporting integrations, and resolving complex service, problem, and change management issues across full-stack technology systems.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Supports day-to-day NetSuite administration, configuration, user access, data maintenance, integrations, documentation, testing, and front-line issue resolution. The role assists with scripts, workflows, forms, custom records, system migrations, audit tasks, and segregation-of-duties reviews while coordinating with internal stakeholders and a managed service provider.