Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Lead a team focused on IT applications and operations support for claims processing, ensuring system health and incident management while embedding AI and automation into workflows.

Provide technical support to end users by troubleshooting hardware and software issues using remote access tools, while responding to service requests.

Designs and supports Software Defined Network (SDN) products, trains teams, troubleshoots issues, and manages customer service implementations.

The Salesforce Administrator manages the integrity and quality of the Salesforce system, performing technical analysis, configuration, support, and maintaining CRM data integrity, and oversees related tools and platforms.

The Analyst - Executive IT Support provides Level II IT support to designated offices and remote users, troubleshooting technical issues and managing hardware/software installations and upgrades.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.