Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Owns enterprise OneStream administration across development, pre-production, and production environments. Maintains application artifacts, business rules, integrations, security, workflows, reporting, and financial close processes. Resolves production incidents, supports planning cycles, executes releases and upgrades, and establishes governance, audit, change-management, and operational resilience controls. Partners with Finance, IT, cybersecurity, audit, and global teams while improving platform performance, documentation, automation, and supportability.

Administer and configure Salesforce, including objects, workflows, validation rules, dashboards, reports, integrations, and data management. Develop Power BI analytics, scorecards, and operational reporting. Support releases, sandbox refreshes, migrations, change controls, documentation, and system sustainment. Partner with stakeholders to translate business needs into enhancements, improve data quality, and recommend workflow and automation improvements across enterprise systems.

Provide on-site technical support and advocacy for Capital One team members in Chicago. Handle service-desk intake calls, ticketing, laptop/Mac/Windows and mobile device support, cross-training, platform administration, process improvements, and act as site lead backup while collaborating with peers and escalation paths.

Provide end-to-end application and infrastructure support to ensure production stability and performance. Monitor production environments, triage and resolve incidents, perform root cause analysis, implement preventive measures, document knowledge, and escalate appropriately. Use observability tools and enterprise-authorized AI to analyze trends and support remediation aligned with resiliency and security practices.

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Provide Tier 1 and 2 technical support for Windows and macOS workstations, SaaS applications, networks, conferencing systems, meeting rooms, and audiovisual equipment. Administer Okta, Google Workspace, Jamf, Zoom, Zendesk, and Office 365; configure SSO; manage IT assets, inventory, onboarding, and offboarding. Support events, document solutions, improve IT processes, and lead technology projects. This is a hybrid role requiring New York Metro residency and at least three NYC office days weekly.

Serve as the Tier 1 IT helpdesk’s first point of contact, triaging and resolving employee technology issues through Linear, Slack, email, and chat. Troubleshoot accounts, passwords, hardware, printers, mobile devices, email, and business applications. Administer Google Workspace accounts and device access, support onboarding and offboarding, provision hardware, track inventory, document resolutions, maintain knowledge base content, and escalate complex issues with complete documentation.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.