Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Lead ITSM risk management for Technology Capacity Management RAU, handle audits and regulatory inquiries, define and maintain technology controls, collaborate cross-functionally to improve ITSM practices, and analyze performance trends to inform leadership.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide Tier I/II desktop support across Windows and Mac platforms, manage tickets in an ITSM system, support Microsoft 365/Azure AD accounts, VMware, VPN and 2FA, maintain hardware/software inventory, offer mobile and VoIP support, perform imaging/patching/antivirus tasks, document SOPs, and provide on-call after-hours support.

Provide hands-on technical support for warehouse and office users: troubleshoot hardware, software, scanners, printers, mobile devices and connectivity; assist with device deployment, endpoint administration via Intune/Entra ID, onboarding, ticket management, inventory tracking, and coordination with Enterprise IT to maintain uptime and security in a 24/7 distribution environment.

Provide onsite technical support for networks, switches, routers, firewalls, and wireless systems. Troubleshoot and resolve issues, manage tickets and RMA processes, document resolutions, delegate hardware tasks, support disaster recovery testing, and train/assist IT teams to improve first-call resolution and support processes.