Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

The Manager, Service Desk Operations oversees daily operations to ensure high-quality technical support, manages teams, drives KPIs, and fosters a customer-centric culture.

The role involves managing a team in technology operations, focusing on IT service delivery, risk management, continuous improvement, and operational efficiencies within a financial institution.

Designs and supports Software Defined Network (SDN) products, trains teams, troubleshoots issues, and manages customer service implementations.

As an IT Operations Specialist, you will support CoreWeave's internal IT environment, focusing on end-user and systems support, automation, and process improvement. Responsibilities include managing identity platforms, endpoints, SaaS platforms, and troubleshooting across various layers.

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.

The System Support Analyst will drive initiatives, support business operations, and validate system enhancements while collaborating with teams and maintaining project documentation.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.