Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Lead technical deployment and operation of temporary video surveillance systems at live events. Build and execute SOWs, install and troubleshoot Avigilon cameras and analytics, manage equipment logistics, drive event truck/trailer, provide real-time technical support, deescalate customer issues, and ensure organized onsite operations.

Manage and support company IT systems including Aloha POS, VOIP, endpoints, networking and ticketing. Provide end-user and new-store training, implement upgrades, execute disaster recovery, troubleshoot issues, and travel to sites (~20%). Drive IT process improvements and deliver professional timely support.

Provide Windows systems administration and IT support across servers, AD, Office 365, VMware, Veeam backups and AWS. Troubleshoot, patch, document procedures, perform assessments, collaborate with vendors, and maintain compliance with FFIEC. Occasional off-hours work and physical handling of equipment required.

Provide on-site IT support across five offices: install/configure hardware and OS, troubleshoot system and network issues, replace equipment, create user accounts, and manage/prioritize multiple support tasks.

Administer and maintain enterprise secure file transfer platforms (IBM Sterling suite, Axway), ensure reliable scheduled transfers, perform upgrades/patches, troubleshoot failures, automate workflows and scripting, provide on-call production support, enforce security controls and compliance, and produce documentation and runbooks.

Provide IT support and incident response across servers, desktops, laptops, mobile devices, and cloud services. Manage Office 365, Entra/Intune, Teams, Exchange, Ubiquiti networks, and MDM. Perform change management, asset tracking, disaster recovery support, security audits, patching, and vulnerability management. Document processes, coordinate vendors, participate in on-call rotation, and recommend continuous IT improvements. Support agentic AI services such as M365 Copilot and Anthropic Claude.

Provide hands-on IT support for executive, admin, finance, and engineering teams: resolve helpdesk tickets, onboard users, troubleshoot network/connectivity, deploy workstations and peripherals, respond to walk-in requests, and document solutions for the internal knowledge base.

Provide SAP Basis administration and production support for SAP upgrade and hardware platform projects. Install/upgrade SAP applications, tune and troubleshoot systems, manage Linux/Oracle environments (clustering/RAC/HA), implement backup/DR, configure Solution Manager and interfaces (RFC/webservices), and document architectures and procedures. Support ongoing monitoring, performance tuning, and application management.

Provide 24/7 technical support to CDC staff via the Service Desk, covering weekend and swing shifts. Troubleshoot Windows 11, Office 365, and VPN issues using designated IT support tools, follow policies/procedures, and collaborate with Service Desk personnel. Requires HS diploma/GED, 2+ years' experience, and Public Trust clearance.

Support and operate enterprise hyperconverged infrastructure across data center and hybrid platforms. Perform day-to-day HCI administration, provisioning, patching, monitoring, troubleshooting (compute, storage, networking), VM/storage migrations, license tracking, vendor coordination, runbook-driven incident/change work, on-call rotation, and maintain documentation.