The Role
Provide hands-on IT support for executive, admin, finance, and engineering teams: resolve helpdesk tickets, onboard users, troubleshoot network/connectivity, deploy workstations and peripherals, respond to walk-in requests, and document solutions for the internal knowledge base.
Summary Generated by Built In
Ready to make connectivity from space universally accessible, secure and actionable? Then you’ve come to the right place!
E-Space is bridging Earth and space to enable hyper-scaled deployments of Internet of Things (IoT) solutions and services. We are building a highly-advanced low Earth orbit (LEO) space system that will fundamentally change the design, economics, manufacturing and service delivery associated with traditional satellite and terrestrial IoT systems.
We’re intentional, we’re unapologetically curious and we’re 100% committed to innovate space-based communications and deliver actionable intelligence that will expand global economies, protect space and our planet and enhance our overall quality of life.
Role Overview
We are seeking a motivated IT Support Specialist to join our team in Arlington, Texas. You’ll play a key role in supporting the daily technology needs of our executive, administrative, finance, and engineering teams—ranging from resolving helpdesk tickets and setting up equipment to troubleshooting connectivity issues and assisting with onboarding. This is a hands-on position ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a direct impact on IT operations as our company continues to grow.
What you will do:
- Provide technical support and resolve issues to end users’ satisfaction.
- Assist with onboarding new users.
- Troubleshoot and resolve network connectivity issues.
- Setup and deploy new workstations, peripheral equipment, and software.
- Respond to ad-hoc and walk-in IT requests.
- Document troubleshooting steps and contribute to the internal knowledge base.
What you bring to this role:
- Minimum of 1 year of experience in a Helpdesk or IT Support role
- Assist with onboarding new users.
- Troubleshoot and resolve network connectivity issues.
- Setup and deploy new workstations, peripheral equipment, and software.
- Respond to ad-hoc and walk-in IT requests.
- Monitor IT equipment levels and notify senior staff when inventory is low.
- Document troubleshooting steps and contribute to the internal knowledge base.
Bonus points:
- Additional certifications such as CompTIA Network+ or Linux+
- Associate degree or higher in Information Technology or a related field
- Candidate MUST be local to Arlington or nearby areas.
Why E-Space is right for you:
As a member of our team, you will play a crucial role in driving our success. Our team members have a strong sense of dedication and responsibility; this includes a strong commitment to our mission to create an entirely new suite of global capabilities to improve lives, business efficiencies and build a smarter planet. This means that there will be times when extra hours, including nights and weekends, may be needed to meet critical deadlines and mission goals. In return, we offer a dynamic work environment with opportunities for professional growth and development and the chance to make a meaningful impact in a high-growth industry.
We want you to make the most of your journey at E-Space. That’s why we support and invest in the physical, emotional and financial well-being of our team members and their families. Some of what you can expect when working at E-Space:
• An opportunity to really make a difference
• Sustainability at our core
• Fair and honest workplace
• Innovative thinking is encouraged
• Competitive salaries
• Continuous learning and development
• Health and wellness care options
• Financial solutions for the future
• Optional legal services (US only)
• Paid holidays
• Paid time off
Skills Required
- Minimum of 1 year of experience in a Helpdesk or IT Support role
- Local to Arlington, Texas or nearby areas (candidate MUST be local)
- Troubleshoot and resolve network connectivity issues
- Setup and deploy new workstations, peripheral equipment, and software
- Respond to ad-hoc and walk-in IT requests
- Document troubleshooting steps and contribute to the internal knowledge base
- CompTIA Network+ or Linux+ certifications
- Associate degree or higher in Information Technology or a related field
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The Company
What We Do
E-Space is a global space company focused on bridging Earth and space with the most sustainable low earth orbit (LEO) network that is expected to reach over one hundred thousand multi-application communication satellites to help businesses and governments securely and affordably access the power of space to solve problems on Earth. Founded by industry pioneer Greg Wyler, E-Space is focused on democratizing space and transforming industries by bringing down the cost of space-based communications, raising the level of satellite system resiliency and setting a new standard in sustainable space infrastructure that will effectively minimize and reduce space debris and destruction while preserving access to space for future generations.
