Hyperconverged Infrastructure Analyst

Summary:

The HCI Platform Analyst is responsible for supporting and operating enterprise hyperconverged infrastructure (HCI) environments across data center and hybrid platforms. This role focuses on day-to-day operations, monitoring, provisioning, and troubleshooting across integrated stacks including compute, storage, and networking.

The ideal candidate is a hands-on operator with foundational HCI knowledge who can execute standard procedures, support infrastructure stacks end-to-end, and maintain stable, secure, and performant environments under established engineering standards.

Duties and Responsibilities:

• Support day-to-day operations of hyperconverged infrastructure (HCI) stacks, including compute nodes, storage nodes, and integrated networking components.
• Assist with building, deploying, and expanding HCI clusters under guidance of senior engineers.
• Install, configure, and support hypervisor platforms (VMware ESXi/vCenter preferred) across HCI environments.
• Perform routine system administration tasks including patching, upgrades, monitoring, and lifecycle maintenance of HCI systems.
• Execute code currency and patching activities, ensuring environments remain compliant with vendor and security standards.
• Support provisioning and management of virtual machines, storage resources, and cluster configurations.
• Assist with management of Layer 2 switching, VLAN configurations, and basic network connectivity within HCI stacks.
• Support and troubleshoot infrastructure components including compute, storage, and network layers.
• Monitor infrastructure performance (CPU, memory, storage, latency) and escalate issues when thresholds are exceeded.
• Assist with OS installations, system builds, and server provisioning activities.
• Support license management tracking and validation for infrastructure platforms and software.
• Execute standard migration activities (VM migrations, storage moves, cluster workload balancing) following runbooks.
• Coordinate with vendors for support cases, troubleshooting, and hardware/software issue resolution.
• Provide support for observability and monitoring platforms, ensuring accurate alerting and visibility into system health.
• Perform remote hands activities, including coordination with data center teams for hardware tasks and troubleshooting.
• Support infrastructure services including DNS, VLANs, VIPs, and load balancing integrations required by application workloads.
• Follow operational runbooks for incident response, change implementation, and maintenance activities.
• Troubleshoot L2-level infrastructure issues and escalate complex problems with clear diagnostics.
• Maintain system documentation, runbooks, and inventory records.
• Participate in 24x7 on-call rotation, providing after-hours support for infrastructure incidents.
• Perform other duties as assigned.
   

Skills and Competencies:

• Foundational knowledge of hyperconverged infrastructure (HCI) concepts (compute + storage + networking stack). 
• Working knowledge of VMware virtualization platforms (ESXi, vCenter). 
• Basic understanding of server hardware, compute nodes, and storage integration within HCI environments. 
• Familiarity with Layer 2 networking concepts, including VLANs and basic switching. 
• Exposure to infrastructure services such as DNS, VIPs, and load balancing. 
• Understanding of infrastructure lifecycle management (patching, upgrades, firmware updates). 
• Basic understanding of infrastructure monitoring and observability tools. 
• Exposure to automation and scripting (PowerShell, Python, or similar) is a plus. 
• Strong troubleshooting and problem-solving skills in a production support environment.
• Ability to follow standard operating procedures and execute tasks with discipline. 
• Strong attention to detail and ownership in execution of operational tasks. 
• Ability to collaborate across infrastructure, network, and application teams. 
• Willingness to learn and grow into deeper infrastructure engineering responsibilities.
• Dell VxRails, or HPe dHCI experience.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 2 to 5+ years of experience in infrastructure operations, system administration, or data center support roles.
• Hands-on experience with virtualization platforms (VMware preferred).
• Exposure to enterprise infrastructure environments (compute, storage, or networking).

Preferred Qualifications:

• Exposure to hyperconverged infrastructure platforms (Nutanix, VMware vSAN, or similar).
• Experience with server provisioning, OS installation, and lifecycle management.
• Familiarity with VLANs, DNS, and basic networking concepts.
• Exposure to monitoring, observability, or infrastructure tools.
• Basic automation or scripting experience.
• Familiarity with ITIL processes (incident, change, problem management).

Required Licensing or Certifications:

• HPe or Dell/EMC certifications
• Cloud certifications
• HCI certifications

Working Conditions:

• May require after‑hours, weekend, or off‑shift work during incidents, maintenance windows, or critical business events.
• Participation in a rotating 24x7 on‑call support model is required.
• If applicable, list the travel requirements for the job. 
• Hybrid work 4:1, 1 day WFH.

Travel:

Light travel, 10%