Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Manage daily help desk operations supporting cloud and on-prem environments; lead support team, enforce SLAs, troubleshoot incidents, maintain ticketing systems, perform remote desktop support, device provisioning, and IT asset tracking while collaborating with technical and business stakeholders.

Administer and support enterprise databases and analytics applications across cloud and hybrid environments. Monitor performance, storage, backups, and disaster recovery; troubleshoot issues; manage user access and security; support upgrades, patching, and configuration; and maintain operational documentation and procedures to ensure availability, scalability, and reliability.

Provide 2nd/3rd shift IT support for a remote workforce, focusing on macOS and Apple device troubleshooting, Google Workspace and Okta administration, MDM and asset management, ticketing, documentation, AI-enabled workflow automation, and collaboration with IT/security for endpoint hygiene and incident escalation.

Provide first-line technical support for PointClickCare products: troubleshoot network, integration, API, and web application issues; document incidents and resolutions; collaborate on recurring problem fixes; use diagnostic and AI tools; and apply healthcare domain knowledge to support provider workflows and integrations.

Provide day-to-day IT operations for 50–60 clients, focusing on onboarding/offboarding, tech procurement, ticket response via email/Slack/meetings, documentation maintenance, process improvement, and co-facilitating client security training.

Provide onboard IT systems support, maintenance, monitoring, backups, inventory, hardware shipping/receiving, equipment repairs, user support and training, and escalate issues to the IT Officer while maintaining security and service standards.

Lead deep technical investigations and RCA for complex SaaS issues. Read C#/.NET code, write safe SQL and stored procedures, operate within production safety guardrails, respond to alerts, create actionable engineering tickets, build tooling to reduce reactive work, mentor peers, and communicate clearly to customers and stakeholders.

Provide system support, user administration, and configuration for production operations and sales systems (including Loan Origination Software). Troubleshoot issues, handle escalations, validate defects, support UAT and post-production validation, partner with analysts and product owners, and drive process improvements and training support.

Support and maintain enterprise job scheduling systems: troubleshoot incidents, resolve Service Desk escalations, perform system maintenance and migrations, document SOPs, participate in projects and upgrades, schedule maintenance, automate processes, and ensure regulatory and control compliance. Provide evening/weekend coverage and collaborate with application teams for testing and production deployments.

Provide hands-on technical post-sale support for VAST storage products: troubleshoot and resolve customer issues, perform installations/upgrades/field services, escalate bugs to engineering, manage feature requests and SLAs, and support adoption across accounts.