Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provides overnight technical support across Windows, Linux, cloud, virtual infrastructure, networks, and customer environments. Monitors systems, responds to incidents, performs patching and scheduled maintenance, manages accounts and resources, troubleshoots VMware and network issues, validates backups, and documents shift handoffs. The role requires independent work, customer communication, change-management adherence, and escalation of unresolved issues to appropriate technical teams.

Provides advanced desktop and endpoint support for Windows systems, Microsoft 365, mobile devices, accounts, networking, printers, and collaboration tools. Manages device provisioning, lifecycle, security compliance, inventory, deployments, and site technology across office, laboratory, manufacturing, warehouse, and cleanroom environments. Documents incidents, improves support processes, coordinates onboarding and offboarding, and collaborates with infrastructure, cybersecurity, application, and service management teams. The role is primarily onsite with occasional evening or weekend support.

Administer and improve SaaS and internal IT systems, manage user access and permissions, troubleshoot outages, coordinate integrations, test changes, maintain data governance, and train users. The role supports system upgrades, evaluates requirements, collaborates with IT teams and vendors, and helps ensure technology infrastructure meets performance, compliance, budget, and deadline expectations.

Provides on-site and remote technical support to clients by troubleshooting hardware and software issues, performing installations and upgrades, resolving technical questions, documenting issues and resolutions in a ticketing system, and maintaining client information. The role also emphasizes customer rapport, professional communication, and ensuring client systems operate smoothly.

Diagnose, troubleshoot, disassemble, repair, and reassemble laptops, desktops, tablets, all-in-one computers, peripherals, and related software. Determine equipment repairability, perform component replacements and software installations, and meet daily repair productivity metrics. Maintain an organized warehouse, follow safety and quality procedures, support a positive team environment, and work under physically demanding warehouse conditions.

Provides multi-site and remote IT support for dermatology clinics nationwide. Serves as a subject matter expert in areas such as integrations, VoIP, networking, identity and access management, or cybersecurity. Resolves service desk issues, troubleshoots systems, manages risks, supports projects and new partnerships, coordinates hardware procurement, documents processes, and collaborates with vendors, leadership, providers, and clinic teams. The role requires 25–50% continental U.S. travel and residence near a specified major-city market.

Maintain, configure, and improve the organization’s Yardi property management system. Provide user training, manage permissions and access, resolve help desk tickets, develop custom reports, support compliance functions, onboard employees and properties, coordinate with external Yardi support, and lead integrations and module implementations.

Manages the IT Problem Management lifecycle from identification through closure. The role coordinates technical teams, performs root cause analysis, tracks permanent incident solutions, analyzes incident trends, ensures ITSM procedures and workflows are followed, and delivers accurate metrics and reporting for audit and regulatory requirements. It also supports continuous improvement by sharing corrective actions and lessons learned across Incident, Change, and Problem Management functions.

Provides Tier 2 desktop and endpoint engineering support across a multi-site clinical network. Administers Windows devices, Entra ID, Intune, Autopilot, Microsoft 365, cloud telephony, and endpoint connectivity. Supports clinical applications and peripherals, performs deployments and migrations, writes PowerShell scripts, maintains documentation and asset records, and assists with newly acquired clinic integrations. Requires independent troubleshooting, healthcare technology experience, HIPAA compliance, occasional travel, and after-hours cutover support.

Provides advanced, omni-channel technical support and leadership for Broadcom Automic products. Troubleshoots complex customer issues using logs, traces, dumps, debuggers, code, and lab environments; collaborates with engineering and product teams; mentors support staff; leads knowledge management and customer technical events; develops training; improves case quality; supports rotational pager coverage; and architects AI-powered support tools and automated workflows.