Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Leads technology support and control transformation for AI-enabled production environments. Oversees application and infrastructure stability, incident/problem/change management, observability, audit readiness, and technology risk controls. Establishes controls-as-code, automated evidence capture, AI workflow governance, guardrails, accountability, and continuous monitoring. Manages teams and cross-functional stakeholders while driving proactive prevention, root-cause elimination, operational resilience, and measurable service improvements.

Support telecom network operations through alarm and event monitoring, incident tracking, troubleshooting, maintenance coordination, log and performance analysis, change management, documentation, and status reporting. Develop automation scripts and DevOps pipelines, contribute to AI-driven predictive operations use cases, and improve operational dashboards and playbooks while working with engineering, security, and service teams.

Administer and configure Salesforce, including objects, workflows, validation rules, dashboards, reports, integrations, and data management. Develop Power BI analytics, scorecards, and operational reporting. Support releases, sandbox refreshes, migrations, change controls, documentation, and system sustainment. Partner with stakeholders to translate business needs into enhancements, improve data quality, and recommend workflow and automation improvements across enterprise systems.

Provide on-site technical support and advocacy for Capital One team members in Chicago. Handle service-desk intake calls, ticketing, laptop/Mac/Windows and mobile device support, cross-training, platform administration, process improvements, and act as site lead backup while collaborating with peers and escalation paths.

Supports day-to-day NetSuite administration, configuration, user access, data maintenance, integrations, documentation, testing, and front-line issue resolution. The role assists with scripts, workflows, forms, custom records, system migrations, audit tasks, and segregation-of-duties reviews while coordinating with internal stakeholders and a managed service provider.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Provides production support for CRM, workflow, and AI-enabled business platforms. Responsibilities include issue triage, troubleshooting, root-cause analysis, user onboarding, access and configuration administration, release readiness, user acceptance testing, documentation, training, and coordination across business and technology teams. The role also identifies recurring issues and process improvements that enhance platform stability, adoption, and user experience.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Provide first-level technical support and customer service, troubleshoot and resolve user issues, escalate when necessary, document incidents, update customer records, produce activity reports, and recommend process improvements while maintaining high customer satisfaction.