Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide on-site technical support and advocacy for Capital One team members in Chicago. Handle service-desk intake calls, ticketing, laptop/Mac/Windows and mobile device support, cross-training, platform administration, process improvements, and act as site lead backup while collaborating with peers and escalation paths.

Provide end-to-end application and infrastructure support to ensure production stability and performance. Monitor production environments, triage and resolve incidents, perform root cause analysis, implement preventive measures, document knowledge, and escalate appropriately. Use observability tools and enterprise-authorized AI to analyze trends and support remediation aligned with resiliency and security practices.

Provide on-site IT support for events, new site openings, and corporate offices. Configure/install computers, networks, AV, and security equipment; manage AD/Okta/Google Workspace accounts; deploy desktop apps; troubleshoot LAN/WAN/WiFi, printers, and conferencing systems; document ticketing activity; provide after-hours on-call support and travel frequently to support remote sites and trade shows.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Provide advanced end-user technical support and act as an escalation point. Administer user accounts, access control, Okta and Google Workspace; manage assets and onboarding; lead small-to-medium IT projects; document processes; train users and junior staff; troubleshoot macOS and Windows systems and networking; identify and implement process improvements.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.