Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide first-line technical support for Windows and macOS laptops and mobile devices via remote access, phone, chat, and ServiceNow; troubleshoot and resolve tickets, perform password resets, escalate as needed, and assist with onboarding and training new agents.

The Salesforce Administrator manages the integrity and quality of the Salesforce system, performing technical analysis, configuration, support, and maintaining CRM data integrity, and oversees related tools and platforms.

The Endpoint Administrator will manage and support the organization's end-user computing environment, including Microsoft Intune, SCCM, and Jamf Pro, ensuring system stability, handling user issues, and deploying updates.

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provide L1/L2 basis administration for 24x7 operations. Work in shifts to manage and operate customer applications, ensuring availability and incident response.

Serve as the first point of contact for clinicians and internal employees, troubleshooting iOS/iPad and Windows devices, supporting mobile apps, using MDM tools and ticketing systems, and delivering customer-first technical support on a hybrid schedule in Dallas.