Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line remote and on-site technology support for employees and contractors, troubleshoot hardware/software issues, use help-desk tools, escalate to higher-level teams, and ensure customer-focused resolution following PNC policies.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide onsite end-user computing support across client sites: image and set up PCs, troubleshoot hardware/software (Windows 11, Office, Outlook, Skype), perform IMACs, support C‑Suite/VIP users, assist IT projects, follow logging/reporting procedures, and travel between client locations as needed.

Provide advanced desktop, laptop, mobile, software, hardware, and network support for corporate and remote employees. Triage and resolve escalated issues, deploy and configure devices, manage accounts and access, maintain AV and physical security systems, track hardware inventory, perform patching and endpoint compliance, document solutions, and mentor Tier 1 staff while meeting SLAs.

Administer, install, configure, deploy, patch and manage WebLogic (11g+) application servers; perform WLST, shell and Perl scripting; handle ITIL change, incident and problem management; monitor performance/capacity; document environments; coordinate troubleshooting across teams for mission-critical J2EE applications on Unix/Linux.

Provide hands-on on-site technical support and remote assistance for hardware and software; perform installations and upgrades; track and resolve tickets; maintain client documentation; build rapport and ensure customer satisfaction.

Senior SQL Server DBA responsible for installation, configuration, migration, patching, capacity planning, performance tuning, HA solutions, root-cause analysis, and operational reporting. Lead projects and teams, provide on-call support, and follow backup/recovery and maintenance best practices.