Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provides Tier 1 and Tier 2 technical support for Windows desktop and laptop systems. Troubleshoots hardware, software, networking, VPN, Microsoft 365, and endpoint management issues for remote and onsite users. Uses Microsoft Intune and Active Directory, supports device provisioning, software deployment, upgrades, Windows 11 migrations, and hardware refreshes. Documents incidents, escalates complex issues, and delivers customer-focused technical assistance.

Administer and scale Jira, Confluence, Asana, and other productivity platforms. Design workflows, permissions, governance, integrations, dashboards, and automations using REST APIs, Python, and Go. Support agile development, platform security, compliance, provisioning, reliability, and scalability. Partner with technical and non-technical stakeholders, document configurations, train teams, and participate in an on-call escalation rotation for IT Support and Operations.

Provides technical support to financial customers using Lien Perfect software through phone, email, chat, and online cases. Responsibilities include troubleshooting, documenting and resolving inquiries, reviewing knowledge-base content, performing release testing, collaborating with development and product teams, learning new technologies, and mentoring junior colleagues. The role is hybrid, may require occasional overtime and weekends, and is based at one of several CSC offices.

Provide end-to-end production support, handling escalations, incidents, monitoring, access, configuration, and client communications. Investigate issues using AI tooling, logs, data, and troubleshooting techniques; build automations and reusable AI assets; collaborate with engineering on fixes; and create runbooks and knowledge articles. The role requires customer-facing communication, on-call participation, and expertise in APIs, cloud platforms, databases, networking, operating systems, scripting, and microservices.

Administer and support Hilton’s Oracle EPM Planning, PropPlan, and Daily Revenue Reporting applications. Manage finance-system operations, data loads, batch jobs, automated processes, Smart View access, user tickets, reporting issues, and security questions. Partner with FP&A, Operations Finance, IT, and global finance teams during planning, close, audit, and reporting cycles. Maintain user documentation, support testing and enhancements, and identify process improvements. The role requires hands-on Oracle EPM experience and knowledge of budgeting, forecasting, planning dimensions, hierarchies, and production finance systems.

Provides senior Level I and II technical support for Windows, macOS, virtual desktops, Microsoft 365, mobile devices, printers, and peripherals. Manages ServiceNow tickets, documents procedures, analyzes recurring issues, performs root-cause analysis, supports implementations, and escalates complex problems. Mentors junior technicians, communicates with users and management, participates in projects, and may travel to remote locations.

Provide remote and in-person technical support for Windows and Mac laptops, mobile devices, passwords, software, and hardware. Resolve tickets, calls, and chats using remote access tools and ServiceNow, escalating issues when needed. Support first-call resolution and assist with onboarding and training new technical support agents.

Provides production application and infrastructure support for employee platforms. Responsibilities include maintaining system stability and availability, monitoring environments, troubleshooting incidents, managing escalations, supporting integrations, and resolving complex service, problem, and change management issues across full-stack technology systems.

Leads high-impact IT incident response, coordinating technical teams, managing incident bridges, triaging issues, communicating status, and driving timely resolution. Monitors dashboards and alerts, escalates emerging issues, and initiates major incident processes when needed. Also supports problem management through root-cause and trend analysis, incident action plans, documentation, reporting, and process improvements.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.