Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Administer and scale Jira, Confluence, Asana, and other productivity platforms. Design workflows, permissions, governance, integrations, dashboards, and automations using REST APIs, Python, and Go. Support agile development, platform security, compliance, provisioning, reliability, and scalability. Partner with technical and non-technical stakeholders, document configurations, train teams, and participate in an on-call escalation rotation for IT Support and Operations.

Supports enterprise-wide IT service management for Federal Reserve payment services. Analyzes incidents, problems, events, requests, and changes; leads root cause analysis; coordinates major incident response; maintains knowledge articles; develops service-performance reporting; and drives reliability and continuous-improvement initiatives. The role requires cross-functional collaboration, troubleshooting across on-premises and cloud infrastructures, rotational after-hours support, and participation in service management processes across critical financial services.

Provides production application and infrastructure support, monitoring, incident and problem management, troubleshooting, escalation, and continuous improvement. Uses ServiceNow, observability tools, AI-assisted workflows, scripting, front-end technologies, and REST integrations to maintain stable, secure, and available technology services across on-premises and public cloud environments.

Provide end-to-end production support, handling escalations, incidents, monitoring, access, configuration, and client communications. Investigate issues using AI tooling, logs, data, and troubleshooting techniques; build automations and reusable AI assets; collaborate with engineering on fixes; and create runbooks and knowledge articles. The role requires customer-facing communication, on-call participation, and expertise in APIs, cloud platforms, databases, networking, operating systems, scripting, and microservices.

Administer and support Hilton’s Oracle EPM Planning, PropPlan, and Daily Revenue Reporting applications. Manage finance-system operations, data loads, batch jobs, automated processes, Smart View access, user tickets, reporting issues, and security questions. Partner with FP&A, Operations Finance, IT, and global finance teams during planning, close, audit, and reporting cycles. Maintain user documentation, support testing and enhancements, and identify process improvements. The role requires hands-on Oracle EPM experience and knowledge of budgeting, forecasting, planning dimensions, hierarchies, and production finance systems.

Year-round intern supporting IT asset and service management. Responsibilities include maintaining hardware and software asset records, contributing to CMDB management, and mapping technology assets to services. The intern will learn application lifecycle management, end-of-life processes, IT risk reduction, service ownership, and incident impact analysis. The role is hybrid in Dallas and requires active college or university enrollment through the internship period.

Provide first-line technical support to enterprise customers using Dragos cybersecurity products. Triage and resolve common issues, troubleshoot customer environments, document cases, support upgrades and configuration changes, and escalate complex problems while retaining ownership. Use AI tools responsibly, contribute technical knowledge-base content using KCS practices, and participate in a monthly weekend on-call rotation. The role requires strong communication, troubleshooting ability, Linux and networking familiarity, and U.S. citizenship.

Leads critical incident response and advanced troubleshooting across EDI, API, and SFTP environments. Performs root cause analysis, prevents recurring issues, manages support backlogs, monitors SLA performance, mentors engineers, and improves operational processes through automation and AI. The role also drives continuous improvement using metrics such as incident resolution time, escalation effectiveness, backlog aging, ticket quality, and automation adoption.

Support Salesforce administration, configuration, automation, data quality, security, user permissions, and ticket triage. Translate business requirements into scalable solutions, maintain documentation, monitor platform processes, and collaborate with senior team members. The role also involves building and monitoring internal process automations using Claude.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.