Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provides advanced technical support for Crestron automation, control, and video conferencing systems. Troubleshoots customer issues through phone, email, and chat; analyzes configurations, logs, networks, and system-level data; interprets schematics; creates RMAs and knowledge-base content; and develops or troubleshoots Crestron demo programs. Requires strong AV, networking, communication, documentation, and diagnostic skills, with occasional overnight travel and the ability to lift 50 pounds.

Leads the operational ownership, support, governance, and lifecycle management of engineering applications. Coordinates incidents, upgrades, releases, vendor relationships, configuration, compatibility, documentation, and continuous improvement across platforms such as Revit, AutoCAD, Navisworks, BIM 360, and Autodesk Construction Cloud. Partners with engineering, IT, business stakeholders, and vendors to prioritize work, maintain application reliability, and align services with project needs. Also leads assigned resources through workload management, coaching, performance feedback, and capability development.

Provides onsite corporate IT support for employees and executives. Responsibilities include resolving ServiceNow tickets, troubleshooting Windows devices, Microsoft 365, peripherals, printers, connectivity, MFA, Entra ID, and conference-room technology. The specialist uses endpoint management tools, prepares laptops, documents solutions, coordinates escalations with managed service providers, addresses root causes, and explores scripting, automation, and AI-assisted improvements. The role requires regular executive interaction, occasional equipment installation, and occasional after-hours support.

Provides onsite deskside, telephone, email, and walk-up technical support for firm users. Responsibilities include troubleshooting hardware, software, mobile devices, peripherals, Microsoft 365, Intune, and Windows 11; installing and configuring equipment; managing inventory; supporting video conferences; tracking tickets; and participating in on-call and seasonal extended-hour coverage.

Provides overnight technical support across Windows, Linux, cloud, virtual infrastructure, networks, and customer environments. Monitors systems, responds to incidents, performs patching and scheduled maintenance, manages accounts and resources, troubleshoots VMware and network issues, validates backups, and documents shift handoffs. The role requires independent work, customer communication, change-management adherence, and escalation of unresolved issues to appropriate technical teams.

Provides advanced desktop and endpoint support for Windows systems, Microsoft 365, mobile devices, accounts, networking, printers, and collaboration tools. Manages device provisioning, lifecycle, security compliance, inventory, deployments, and site technology across office, laboratory, manufacturing, warehouse, and cleanroom environments. Documents incidents, improves support processes, coordinates onboarding and offboarding, and collaborates with infrastructure, cybersecurity, application, and service management teams. The role is primarily onsite with occasional evening or weekend support.

Administer and improve SaaS and internal IT systems, manage user access and permissions, troubleshoot outages, coordinate integrations, test changes, maintain data governance, and train users. The role supports system upgrades, evaluates requirements, collaborates with IT teams and vendors, and helps ensure technology infrastructure meets performance, compliance, budget, and deadline expectations.

Provides on-site and remote technical support to clients by troubleshooting hardware and software issues, performing installations and upgrades, resolving technical questions, documenting issues and resolutions in a ticketing system, and maintaining client information. The role also emphasizes customer rapport, professional communication, and ensuring client systems operate smoothly.

Provides multi-site and remote IT support for dermatology clinics nationwide. Serves as a subject matter expert in areas such as integrations, VoIP, networking, identity and access management, or cybersecurity. Resolves service desk issues, troubleshoots systems, manages risks, supports projects and new partnerships, coordinates hardware procurement, documents processes, and collaborates with vendors, leadership, providers, and clinic teams. The role requires 25–50% continental U.S. travel and residence near a specified major-city market.

Maintain, configure, and improve the organization’s Yardi property management system. Provide user training, manage permissions and access, resolve help desk tickets, develop custom reports, support compliance functions, onboard employees and properties, coordinate with external Yardi support, and lead integrations and module implementations.