Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Maintain, upgrade, and manage SaaS and internal IT systems; administer user access and permissions; troubleshoot outages with third-party vendors; validate and test changes; implement data governance and compliance; train users; collaborate with IT teams, Solution Architect and Project Manager to meet deadlines and budgets.

Support implementation, maintenance, and optimization of ERP systems. Analyze business processes, document technical requirements, configure and test ERP modules, assist integrations and data migration, maintain documentation, provide end-user support and training, troubleshoot issues, ensure data integrity, and support ERP project planning.

Manage and maintain HPC clusters, storage, networking, and job schedulers. Install/configure hardware and software, optimize performance, support users, enforce security, run backups and DR, coordinate hardware repairs, and participate in on-call rotation.

Lead global NOC operations: manage incident response, monitor networks/servers/voice systems, direct analyst teams, maintain runbooks/KBs, oversee staffing/schedules, coordinate major incident and DR procedures, and deliver reports to senior management.

Serve as primary technical contact for carrier customers, diagnosing and resolving web application, API, and data ingestion issues. Reproduce problems, run SQL queries, provide workarounds, deliver RCA documentation, maintain KB articles and runbooks, participate in on-call rotation, and collaborate with Engineering, QA, and Operations to surface systemic issues.

Lead technology operations for the JLL Bank of America account including incident management, security scanning, disaster recovery testing, provisioning and access reporting, onboarding systems, hardware support, and vendor/technology support coordination. Drive process optimization, client relationship management, team building, and service-level reliability while supporting BI and IT operational needs.

Provide Tier 1/2 support and administration for Salesforce, Sense, and other business applications; troubleshoot issues; configure users, workflows, reports, and dashboards; gather requirements; build automations; analyze data for integrity and improvements; support projects from testing through training and deployment; maintain documentation and training materials.

Senior-level systems engineer handling escalated Tier I/II issues, system and endpoint configuration, identity and access management (SSO/Okta), patching, VPN, virtualization, and automation. Writes production scripts (PowerShell, Python, AI tools), partners with infrastructure/security teams, mentors junior staff, participates in on-call rotation, and supports projects and application integrations.

Serve as the senior technical resource owning reliability, security, and lifecycle of on-premises and cloud Microsoft infrastructure. Design, maintain, patch, document, and automate systems (PowerShell, Graph API, IaC). Lead projects, respond to escalations, manage backups and DR, follow change management, provide after-hours support, and mentor teammates.

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.