Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide phone and email application support and training to clients, log and escalate tickets, create statements of work, produce ad-hoc reports, assist QA with testing and bug identification, and perform other help-desk duties to ensure client satisfaction.

Administer and maintain CMDB platforms (BMC Helix, ServiceNow) and discovery tools, manage integrations and reconciliation/normalization rules, perform audits and remediation, monitor ingestion and reconciliation, maintain documentation and runbooks, train staff, and support ITSM incident/change/problem processes and impact analysis.

Monitor and respond to emergency alarm signals from a 24/7 Security Operations Center; verify alarms, notify authorities, troubleshoot security systems, process calls, provide technical support, maintain logs, and follow company procedures to ensure building and customer security.

Provide Level 3 technical and testing support for Federal Reserve payment systems, develop business requirements, test plans and use cases, troubleshoot operational issues, communicate findings to leadership, and support system upgrades and product initiatives. Knowledge of Fed payment services preferred.

Provide phone/chat/email technical support for CGM software; troubleshoot using Windows tools; document tickets in the CRM; create knowledge-base articles; learn product features, pass exams, and meet SLA expectations in a high-volume environment.

Lead design, deployment, and maintenance of high-performance networks, compute and storage clusters. Implement security and incident response, automate server and network provisioning (Ansible/Terraform), manage Linux server fleet, support engineering and hardware teams, and coordinate facility infrastructure. Onsite role requiring physical handling of equipment.

Provide hands-on IT support for a manufacturing warehouse: install and maintain PCs, LAN, and hardware; troubleshoot low-to-medium complexity issues; monitor systems; support IT projects, equipment setup, inventory tracking, and plant reporting while collaborating with corporate IT and vendors.

Provide tier 2 technical support: maintain, troubleshoot, and repair hardware, software, networks and minor servers; manage desktop and mobile device administration; deploy updates and software images using enterprise management tools; create documentation and collaborate with teams to resolve incidents and improve processes.

Monitor and support customer applications and cloud environments 24/7 using monitoring/alerting platforms and AI-assisted diagnostics. Triage, investigate, and escalate incidents per SOPs, perform basic health checks, coordinate remediation and customer communications, manage scheduled changes, document findings and RCAs, and identify trends to improve availability and reliability.

Lead technical deployment and operation of temporary video surveillance systems at live events. Build and execute SOWs, install and troubleshoot Avigilon cameras and analytics, manage equipment logistics, drive event truck/trailer, provide real-time technical support, deescalate customer issues, and ensure organized onsite operations.