Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Installs, configures, troubleshoots, repairs, and maintains computers, peripherals, telecommunications systems, LAN/WAN infrastructure, barcode readers, and related software. Provides technical support to users, manages incidents and service requests, coordinates vendor repairs, supports network and video conferencing services, maintains hardware and software inventories, and ensures system performance, licensing compliance, backups, and operational continuity.

Provides Tier 1 voice-of-customer support for users of SAP S/4HANA. Investigates and troubleshoots incidents, reviews source code and configurations, identifies root causes, escalates issues, documents resolutions, and collaborates with IT and SAP teams. The role also communicates technical findings to technical and non-technical audiences and supports continuous improvement. Requires a computer-related bachelor’s degree, at least two years of software development experience, strong analytical skills, and excellent communication abilities.

Provides onsite corporate IT support for employees and executives. Responsibilities include resolving ServiceNow tickets, troubleshooting Windows devices, Microsoft 365, peripherals, printers, connectivity, MFA, Entra ID, and conference-room technology. The specialist uses endpoint management tools, prepares laptops, documents solutions, coordinates escalations with managed service providers, addresses root causes, and explores scripting, automation, and AI-assisted improvements. The role requires regular executive interaction, occasional equipment installation, and occasional after-hours support.

Leads technology operations and strategy across 215 restaurant locations and four brands. Oversees enterprise and restaurant systems, service delivery, infrastructure, cybersecurity, compliance, vendors, budgets, business continuity, platform configuration, technology launches, and cross-functional programs. Manages the technology organization, improves Freshservice workflows and asset records, supports operational escalations, advises executives, and promotes responsible AI adoption.

Provides onsite deskside, telephone, email, and walk-up technical support for firm users. Responsibilities include troubleshooting hardware, software, mobile devices, peripherals, Microsoft 365, Intune, and Windows 11; installing and configuring equipment; managing inventory; supporting video conferences; tracking tickets; and participating in on-call and seasonal extended-hour coverage.

Provides Level 2 support for SaaS and custom insurance applications through phone, chat, email, and in-person channels. Troubleshoots access issues and data errors, supports application conversions and implementations, assists with software upgrade testing, follows security and access standards, and escalates complex issues. Requires strong customer service, application troubleshooting, communication, and problem-solving skills. The role is hybrid or remote with approximately 5% travel.

Provides overnight technical support across Windows, Linux, cloud, virtual infrastructure, networks, and customer environments. Monitors systems, responds to incidents, performs patching and scheduled maintenance, manages accounts and resources, troubleshoots VMware and network issues, validates backups, and documents shift handoffs. The role requires independent work, customer communication, change-management adherence, and escalation of unresolved issues to appropriate technical teams.

Provides advanced desktop and endpoint support for Windows systems, Microsoft 365, mobile devices, accounts, networking, printers, and collaboration tools. Manages device provisioning, lifecycle, security compliance, inventory, deployments, and site technology across office, laboratory, manufacturing, warehouse, and cleanroom environments. Documents incidents, improves support processes, coordinates onboarding and offboarding, and collaborates with infrastructure, cybersecurity, application, and service management teams. The role is primarily onsite with occasional evening or weekend support.

Administer and improve SaaS and internal IT systems, manage user access and permissions, troubleshoot outages, coordinate integrations, test changes, maintain data governance, and train users. The role supports system upgrades, evaluates requirements, collaborates with IT teams and vendors, and helps ensure technology infrastructure meets performance, compliance, budget, and deadline expectations.

Provides on-site and remote technical support to clients by troubleshooting hardware and software issues, performing installations and upgrades, resolving technical questions, documenting issues and resolutions in a ticketing system, and maintaining client information. The role also emphasizes customer rapport, professional communication, and ensuring client systems operate smoothly.