Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide Tier 1/2 IT support at manufacturing plants: troubleshoot desktops, laptops, printers, RF scanners, networking (WAN/LAN/VPN), administer Active Directory, support Office 365/SharePoint/Access, perform imaging, patching, preventive maintenance, escalate complex issues, and support corporate IT initiatives and on-call rotations.

Provide system-level technical support to internal users: troubleshoot hardware, software, and connectivity issues; manage and query databases using MS SQL; communicate with external vendors; document problems and resolutions; identify redundant processes and develop automation tools; maintain and expand support documentation and reports.

Provide frontline technical support to clinicians using Ambience's AI clinical documentation platform. Diagnose and resolve platform, EHR integration, and user configuration issues via Intercom, email, and PagerDuty; build and maintain troubleshooting guides and SOPs in Notion and Intercom; escalate recurring trends to Engineering, CSM/CES, and Product; contribute to CSAT/FCR reporting and participate in cross-functional meetings. Shift flexibility required, including evenings, overnights, and weekends.

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

Analyze and troubleshoot proprietary CRM software issues using SQL and web tools; recommend code fixes and design input; investigate defects and performance problems; evaluate enhancement requests; document root cause analysis; coach helpdesk staff and coordinate fixes and testing with development and QA teams.

Design and produce a multi-module workshop series on Agentic AI for IT Support and Data Analytics: create lesson plans, scripts, demos, and 5–8 minute on-camera videos; build 30–45 minute hands-on workshops and performance-based assessments; translate real job tasks into progressive learning aligned to entry-level roles.

Provide administration and support for applications, services, and servers. Manage backups across enterprise and cloud (AWS/Azure); install, configure, patch, upgrade, and troubleshoot Windows and Linux systems; automate with PowerShell; maintain virtualization and HA clusters; create documentation and training; support customers and service desk staff.

Serve as the primary on-site IT contact for the NYC office, resolving AV, network, hardware, and access issues via Jira Service Management. Manage device logistics and inventory, ensure timely laptop delivery, handle asset returns and e-waste, participate in sprint planning, escalate SEV1s, keep documentation current, and drive process improvements to elevate the employee IT experience.

Provide 24/7 technical support to clinicians and administrators via phone, chat, and portal. Assist with user account management, training, on-call schedule management, mobile/web troubleshooting, application configuration, and escalate complex issues to cross-functional teams.

Lead Net at Work's internal IT organization, ensuring reliability, security, scalability, and performance across applications, infrastructure, cloud, and cybersecurity. Oversee application rollouts, SDLC practices, operations, vendor relationships, budgeting, and acquisition due diligence. Partner with executives and business leaders to align technology roadmaps, governance, and service delivery while building a service-oriented, high-performing IT team.

Provide on-site (NYC) and remote end-user IT support: troubleshoot Windows/macOS/mobile devices, manage accounts in Azure AD/Active Directory, handle tickets, configure hardware and conferencing, use MSP tools, maintain documentation, and escalate complex issues.