Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Administer and troubleshoot LAN/WAN, VPN, routing, switching, DNS/DHCP, Wi-Fi, and Cato Cloud environments. Support VMware ESXi/vCenter infrastructure, servers, storage, backups, and maintenance windows. Provide Tier 2/3 Windows and macOS desktop support, including endpoint issues, access, printers, conferencing technology, onboarding, and offboarding. Document infrastructure, manage tickets, coordinate with vendors, and support network security and continuous improvement initiatives.

Leads the strategy, support, administration, development, and roadmap for Revance’s enterprise application portfolio, including ERP, CRM, Salesforce, contact center, payment, training, and marketing platforms. Manages internal teams and external partners, oversees integrations, drives process improvement and AI automation, establishes ITIL and DevOps practices, improves adoption and change management, and delivers zero-incident operational excellence. Ensures compliance, business continuity, vendor performance, financial stewardship, and measurable business value.

Leads the enterprise digital workplace strategy and employee productivity technology portfolio, including Microsoft 365, collaboration platforms, endpoint engineering, SaaS applications, virtual desktops, automation, and endpoint security. Oversees technology governance, vendor relationships, budgets, compliance, service excellence, adoption, and digital employee experience initiatives. Partners across IT and business functions while managing and developing high-performing workplace technology teams.

Provide first-line technical support for Teltonika networking devices: triage and resolve tickets, troubleshoot hardware/firmware/connectivity, perform basic device configuration and testing, document cases, escalate complex issues, assist with firmware updates and product validation, and maintain internal documentation while learning networking and Linux.

Own endpoint engineering, lifecycle management, security, and support for desktops, laptops, mobile devices, and virtual desktops across corporate and branch locations. Lead Microsoft Intune and Defender administration, endpoint standardization, troubleshooting, SLAs, asset management, procurement, vendor relationships, and DaaS initiatives. Build and mentor an endpoint support team, ensure compliance and patching, manage budgets and refresh cycles, and communicate endpoint health and performance to stakeholders.

Lead production operations and governance for a SAP S/4HANA Private Cloud landscape. Responsibilities include system monitoring, incident triage, troubleshooting, transport and release coordination, SAP provider management, migrations, upgrades, refreshes, cutovers, integration monitoring through SAP CPI and Integration Suite, BTP readiness, user administration, access troubleshooting, compliance support, and root-cause analysis. The role coordinates across SAP, infrastructure, integration, functional, vendor, and business teams while maintaining operational procedures and governance.

Provide Tier 1/2 internal technical support, administer user accounts and permissions, manage Shopify storefront and payment/shipping integrations, support business software integrations (Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz), monitor integrations, assist schools with LMS onboarding, document workflows, coordinate vendor support, and participate in system improvement and project initiatives.

Provide high-touch onsite and remote technical support for corporate staff and executive leadership. Troubleshoot and resolve hardware, software, networking, phone, and mobile issues across macOS, Windows, and mobile platforms. Configure, deploy, patch, recover, and retire devices; manage asset inventory and device lifecycle; support conference room and collaboration technologies; escalate and coordinate with Infrastructure and Security teams.

Maintain and administer company LAN/WAN and related systems. Install, configure, and troubleshoot network devices (firewalls, routers, switches, wireless controllers). Monitor performance, manage virus protection and email apps, perform disaster recovery, replace faulty hardware, and support users with diagnostics and documentation.

Manage day-to-day IT operations, AWS cloud infrastructure, ERP onboarding and integrations, data flows, and cybersecurity practices. Lead internal IT staff and vendor relationships, enforce IT policies, and support customer network and solution design to ensure reliable, secure, and scalable systems.