Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Administer and troubleshoot client desktop, server, networking, virtualization, Microsoft 365, Azure, security, backup, and cloud environments. Resolve escalated infrastructure issues, manage tickets according to SLAs, support customers remotely and onsite, and participate in on-call rotations. Mentor Systems Technicians, provide technical guidance, create documentation and SOPs, improve processes, and promote effective use of AI-enabled administration tools.

Manages, configures, monitors, patches, and supports multiple organizational applications and platforms. Ensures system availability, security, performance, compliance, and accessibility through troubleshooting, testing, documentation, and optimization. Collaborates with developers, network administrators, and database administrators to resolve incidents and improve integrations. Conducts capacity planning, provides user support, and mentors junior administrators and support staff.

Administers and governs the company’s SharePoint Online environment, including sites, permissions, content, lifecycle management, reporting, and documentation. Troubleshoots SharePoint, Teams, and OneDrive issues, supports Microsoft 365 changes, maintains governance standards, recommends improvements, and creates training materials for employees.

Provides L2 production support for Security Operations Center applications across Unix-based environments. Responsibilities include monitoring, incident triage, troubleshooting, root cause analysis, change and problem management, patching, disaster recovery testing, deployment verification, stakeholder coordination, and maintaining ITIL-compliant audit documentation and service reliability.

Leads the organization’s information technology strategy and oversees enterprise IT operations, systems, infrastructure, security, and technology-enabled business transformation.

Provides advanced technical support for Crestron automation, control, and video conferencing systems. Troubleshoots customer issues through phone, email, and chat; analyzes configurations, logs, networks, and system-level data; interprets schematics; creates RMAs and knowledge-base content; and develops or troubleshoots Crestron demo programs. Requires strong AV, networking, communication, documentation, and diagnostic skills, with occasional overnight travel and the ability to lift 50 pounds.

Leads the operational ownership, support, governance, and lifecycle management of engineering applications. Coordinates incidents, upgrades, releases, vendor relationships, configuration, compatibility, documentation, and continuous improvement across platforms such as Revit, AutoCAD, Navisworks, BIM 360, and Autodesk Construction Cloud. Partners with engineering, IT, business stakeholders, and vendors to prioritize work, maintain application reliability, and align services with project needs. Also leads assigned resources through workload management, coaching, performance feedback, and capability development.

Installs, configures, troubleshoots, repairs, and maintains computers, peripherals, telecommunications systems, LAN/WAN infrastructure, barcode readers, and related software. Provides technical support to users, manages incidents and service requests, coordinates vendor repairs, supports network and video conferencing services, maintains hardware and software inventories, and ensures system performance, licensing compliance, backups, and operational continuity.

Provides Tier 1 voice-of-customer support for users of SAP S/4HANA. Investigates and troubleshoots incidents, reviews source code and configurations, identifies root causes, escalates issues, documents resolutions, and collaborates with IT and SAP teams. The role also communicates technical findings to technical and non-technical audiences and supports continuous improvement. Requires a computer-related bachelor’s degree, at least two years of software development experience, strong analytical skills, and excellent communication abilities.

Provides onsite corporate IT support for employees and executives. Responsibilities include resolving ServiceNow tickets, troubleshooting Windows devices, Microsoft 365, peripherals, printers, connectivity, MFA, Entra ID, and conference-room technology. The specialist uses endpoint management tools, prepares laptops, documents solutions, coordinates escalations with managed service providers, addresses root causes, and explores scripting, automation, and AI-assisted improvements. The role requires regular executive interaction, occasional equipment installation, and occasional after-hours support.